· HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13:...

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Transcript of  · HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13:...

Page 1:  · HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13: 9780134588940 THE STRATECh CONCEVI' AND KAPLAN , ROBERT S. NORTON , DAVID P. A Es tratégia
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?

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Page 22:  · HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13: 9780134588940 THE STRATECh CONCEVI' AND KAPLAN , ROBERT S. NORTON , DAVID P. A Es tratégia

Estratégia de Serviço

Desenho de Serviço

Transição de Serviço

Operação de Serviço

Melhoria contínua de

Serviço

Ciclo de Vida dos Serviços de TI

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COBIT (5)

Governança de TI

Alinhamento Estratégico

Entrega de Valor

Administração

de Recursos Administração

de Riscos

Medição de Desempenho

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Visão e Estratégia

Financeiro

Processos Internos

Aprendizado e

Crescimento

Cliente

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®

Project Management Institute

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http://www.google.com.br/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=Lgk_CA_IUbFOeM&tbnid=44g_6oy1Kb14aM:&ved=0CAUQjRw&url=http://repenseconsultoria.com.br/processos-p.php&ei=3WMSUZynDoH88QSFiYHQCQ&bvm=bv.41934586,d.dmQ&psig=AFQjCNFdp0ANIt93c28ssPxvhesqpf-sfg&ust=1360246084262986
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Nexus of forces

Fonte: http://www.gartner.com

Page 42:  · HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13: 9780134588940 THE STRATECh CONCEVI' AND KAPLAN , ROBERT S. NORTON , DAVID P. A Es tratégia
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Defina

Meça

Analise

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