MERIT, COMPETENCIES & TALENT a

Anticipation of Skills Needed in Public Services Ana Maria Lopes

CARRIS IDENTIFICATION

CARRIS IDENTIFICATION

Educational Qualifications:

2.255 employees 1351 Bus Drivers 140 Train Drivers Average age: 43 years (39 para drivers) Average seniority: 16 years

69%

58,13%

34,55%

7,32%

SECONDARY

UNIVERSITY

BASIC

KEY COMPETENCIES

TYPES OF COMPETENCIES

Know - Know

Know-How

Attitude

Relational /

behavioral

Organizacional

Technical /Specific

THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS

DIRECTORY OF COMPETÊNICAS

Organizational commitment

Customer Orientation

Results Orientation

Integrated Management System and

Sustainability

Pedagogical capacity

Communication

Availability

Ethics and Professional Responsibility

Conflict Management

Initiative

Innovation

Leadership

Networking

Interpersonal Relationship

Decision Making

Teamwork

Strategic Vision

Analytical capacity

Capacity Management

Computer Skills

Knowledge of English

Project Management

Driving

Knowledge of Vehicles

Maintenance

Company Procedures and Normative

Specific Technical Skills

Maintenance Planning and Control

Technical Commercial

Technical Secretariat

Organizacionais Relacionais/Comportamentais Técnicas/ Específicas

THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS

THE INTEGRATED HUMAN CAPITAL

MANAGEMENT

Management by Competencies

Management by Objectives

Changing Organizational Culture Organizational and Human

Capital Development

Performance

Management

Competencies

PERFORMANCE MANAGEMENT MODEL

THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS

HUMAN CAPITAL MANAGEMENT

Function Competencies Profile

HUMAN CAPITAL MANAGEMENT

Individual Competencies Profile

Analysis of the individual profile of each employee.

Setting the desired profile for each function.

THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS

STRATEGIC ALIGNMENT OF OBJECTIVES

1

• Organizational objectives

• Organizational strategic orientations

2

• Group Objectives (Station, Director, Unit ...)

3

• Individual Objectives

The achieving the objectives of employees means reaching the objectives of the

Company.

THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS

Management programs to

develop competencies

HUMAN CAPITAL

PLANO ESTRATÉGICO DE DESENVOLVIMENTO2013

Programa Sustentabilidade Empresarial [PSE]

ACADEMIA

PROGRAMA DRIVEPrograma

Desenvolvimento Pessoal [PDP]

Gestores de Desempenho

SST PEIRS ACADEMIA Experience

Jovens Quadros

Inglês

Suporte à Operação

Pessoal TripulanteÁreas Corporativas

Expedidores

Ações de sensibilização

Agentes de Fiscalização

Gestores de Tráfego

Infraestruturas Modo Elétrico

PROGRAMA DE INGLÊS @ CARRIS

STRATEGIC COMPETENCIES

CHANGE DRIVERS - THE NEW HR ROLE

FOR EMPLOYEES TO PERFORMANCE MANAGERS

Positivism Resilience Self

confidence

Creativity Initiative Dedication

Customer orientation

Results orientation

Specific technical

skills

Ability to adapt to change through greater transversality, versatility and teamwork

APRESENTATION CEEP Ana Maria Lopes

ana.maria.lopes@carris.pt

Auto-diagnóstico orientado para o desenvolvimento de competências;

1.Inspire Sessions, onde foram proporcionados fóruns de debates sobre temáticas

estratégicas no domínio dos transportes e da sustentabilidade da Empresa;

1.Formação Específica, dividida em sessões de Inglês e formação em sala orientada para o desenvolvimento pessoal

e comportamental;

2.Programa de Mentoring, que visa reforçar a relação e a passagem de know-how entre os quadros mais experientes

e os mais jovens.

É importante referir que, os Quadros da 1ª Ediçao estão envolvidos de forma participativa nos trabalhos

desenvolvidos na Academia 2013