Apresentação Service Desk G2Business

8
Informações seguras são negócios seguros Global to Business Service Desk Global to Business

Transcript of Apresentação Service Desk G2Business

Page 1: Apresentação Service Desk G2Business

Informações seguras são negócios seguros

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Global to BusinessService Desk

Global to Business

Page 2: Apresentação Service Desk G2Business

Novos negócios criam novas empresas e novasformas de trabalho. As empresas dependem maisdo que nunca de suas redes, da colaboração de seuscolaboradores, enfim do ecosistema.

Cada vez mais empresas reconhecem a necessidadede ter soluções de TIC flexíveis, integrais, escaláveis,robustas e resistentes que lhes permitam responderàs mudanças do mercado com maior rapidez.

As Soluções Global to Business oferecem uma operação ao seu ambiente baseada em pessoas,processos e ferramentas.

O enfoque do Service Desk deve ser:Estratégico, Planificado e Metodológico.

Service Desk Global to Business

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Global to BusinessService Desk

Page 3: Apresentação Service Desk G2Business

Soluções End-to-End

Experiência & Metodologia

Para otimizar a infra-estrutura e reduzir os riscos.

Para determinar os procedimentos e as políticas adequadas.Para integrar padrões de serviços.

Especialistasem Service Desk

Para conhecer melhor o estado da situação.

Para planejar e poder implementar a melhor solução.

Hardware & Software

Para ter acesso ea melhor opçãotecnológica, combase em suas necessidades.

Gerenciamento & Suporte

Para contar com os melhores profissionais.

Para administrar eproteger seus processos críticos de negócios.

Para ter suporte e assistência 24x7.

Uma central de serviços proporciona aos negócios diversos benefícios,incluindo flexibilidade, catalogo de serviços, funcionalidades adicionais eum menor custo de propriedade. Todavia, a migração para uma central deserviços pode ser complexa, e muitas empresas são desafiadas pelo processo.Para isso conte com a Global to Business

Somando valor a sua organização

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Metodo

Para otinfra-es

em Service Desk

conhecer melhor melhor rdo da situação

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ogia

zar aura e

Softwarerer

Para ter acesso ea melhor opção

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e

Para ter acesso ea melhor opção

& Suportortor

Para ra r contar melhores res r pr

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e

Para ter acesso ea melhor opção

Page 4: Apresentação Service Desk G2Business

Especialistasem Service DeskNossos profissionais trabalhamcontinuamente para garantir a operação declintes na região e em algumas cidades do mundo.

Diversos clientes confiam emnossas soluções de service desk e nosespecialistas que as implementam,com impacto positivo nos resultados.

Pensamento inovador, amplacompreensão das soluções tecnológicas,soluções World-class e pessoalespecializado e certificado são a base dosucesso de nossos projetos deservice desk para cada segmento verticaldo mercado.

O ponto fundamentaldas soluções de Service Desk

da Global to Business é oprofundo conhecimento,

experiência e oprofissionalismo

dos especialistas emservice desk atuantes em

nosso Operation Center.

Experiência& Metodologia Garante a compatibilidade entre ossistemas de informação e as diretrizesdo negócio.

As auditoriasperiódicas a cargode especialistas independentes garantem acada implementação uma completa adequaçãocom os padrões internacionais.

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Operação assistida

Projeto de Solução

Políticas e Padrões

Implementação

Acompanhamentopós-implementação

Diagnóstico

Global to BusinessService Desk

Page 5: Apresentação Service Desk G2Business

Hardware& Software

Gerenciamento& Suporte

Operations CenterAtendimento 24x7hs trilingue

Portal do clientePara abertura e acompanhamento de solicitações

FinanceiraCiclo de vida e gestão financeirados ativos

Todavia, a migração para umacentral de serviços pode ser complexa, e muitas empresas são desafiadas pelo processo.

Nossos clientes não precisam se preocupar com ferramentas e/ou fabricantes, integramos e fornecemos soluções world-class.

Nós da Global to Business compreendemos os desafios com que você pode estar se deparando. Estamos ajudado diversas empresas a implementar centrais de serviços, deixe-nos ajudar você.

Pelo mesmo motivo que as soluçõestêm de ser adequadas ao crescimento do seu negócio, a operação de

uma solução implantada não pode ser relevada a segundo plano.

O monitoramento e os sistemas de detecção de incidentes,atuam antes que estes possam causar danos, por meio de:

Monitoramento 24x7Monitoração de ativos e comportamentos deambientes e/ou negócios.

Gerenciamento e RelatóriosAcompanhamento on-lineAnalises preventivas e cognitivasCiclo de vida de ativo

Resposta a incidentesControle de crisesMitigação de incidentes

Uma central de serviços proporciona aos negócios diversos benefícios, incluindo flexibilidade, catalogo de serviços, funcionalidades adicionais e um menor custo de propriedade.

Check PointSOFTWARE TECHNOLOGIES LTD.

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Controladores

Engenheiro on-site

Engenheiros de terceiro

nívelEngenheiros

de relatórios

Especialistasem processosOperadores

CoordenadorService Desk

Page 6: Apresentação Service Desk G2Business

Serviços + Soluções

Global to BusinessService Desk

compreende alémde um portfolio de

serviços profissionais,três níveis de

soluções gerenciadas:

Nossas soluções e serviços acompanham o cliente em seu processo de crescimento e em sua estratégia, com variantes de performance e custos projetados para cada tipo de negócios.

Contrato sob DemandaO cliente tem possibilidade de utilizar todo o portifólio de soluçõessem contratação,mas com contrato entre 12 e 36 meses.

Sob DemandaNossos serviços sãoentregues comocatálogo de serviços,na qual o cliente paga pelo uso apósum ciclo mensal.

Professional ServicesProcessos e GovernançaInventárioAtualizações

Contrato Onde o cliente contrata com valorfixo e escopodefinido por um periodo contratualque varia de 12 a 36 meses.

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Global to BusinessService Desk

Page 7: Apresentação Service Desk G2Business

Service Deskpara Redespara TIpara Mídias Sociaispara negócios

Operaçãoassistida on-siteAssistida remota

Field ServicesMontagem de racks/serversInstalação de serversCabeamento estruturadoTécnico residente

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Soluções ASN Global Crossing

Evoluçãodo Mercado

Evolução Tecnológica

Global to BusinessService Desk

Arquitetura de Soluções de Negócios

ASN

www.globaltobusiness.com.br

Page 8: Apresentação Service Desk G2Business

Global to Bussiness São Paulo

Alameda Santos, 1827

Bloco A - 11º Andar / CEP 014.19-002

São Paulo / Brasil

Tel +55 11 3882-0110

Fax +55 11 3882-0110

Operations Center

Rua Moises Abaid, 150

Bloco A - 1º Andar / CEP 13.202-500

Jundiaí / Brasil

Tel +55 11 4806-0050

Fax +55 11 4806-0050

Soluções em Gerenciamento

Global to Business

www.globaltobusiness.com.br