Caem Manual

8/3/2019 Caem Manual

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QUALITY MANAGEMENT SYSTEM

Edition No-01 Revision No-00 Dated 07/02/11

CAEM INDIA SHELVING PRIVATE LIMITED Correspondence Address: 2, SAI SAGAR OPP.

TRANSMITTING STATION, HINGNA ROAD,NAGPUR, INDIA-440016

Phone-+919823274171

Standard: ISO 9001:2008QMS

This Quality Management System Manual is the sole property of M/s CAEM INDIA SHELVINGPRIVATE LIMITED and should not be copied or reproduced without the prior permission of

the DIRECTOR.


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CAEM INDIA SHELVING PRIVATE LIMITED

ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no.: CISPL/QMS SECTION -.0.2 Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11EDITION HISTORY Page : 1 OF 1

Date of Rev

Rev No

Description of changes

APPROVED BY ISSUED BYSINGNATURE

DESIGNATION DIRECTOR MR DATE 07/02/11 07/02/11


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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION -.0.3 Rev. no : 00, Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11REVISION HISTORY Page : 1 OF 1

RemovePage No.: &

Rev No

InsertPage No. &

Rev No.

AmendmentDate

Changes made Signature of copy holder &

Date

APPROVED BY ISSUED BYSIGNATURE



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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION -.0.4 Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11SCOPE AND APPROVAL Page : 1 OF 1

Quality Manual StructureThe Quality Management System is structured as per the requirements of standard ISO 9001-2008 through chapters 4.0 to 8.0 which are in line with the technical requirements of the

products, for suitable quality achievement as envisaged by the group.

SCOPE:The Quality Management System covers all aspects and facts of:

TRADING OF MODULAR FURNITURESTRADING OF MODULAR FURNITURESTRADING OF MODULAR FURNITURESTRADING OF MODULAR FURNITURES. ... Quality Management SystemThe Quality Management System is derived from the Quality Policy and objectives given in

this manual, and is customer focused & aimed at enhancing customer satisfaction and gainingan acceptance of the product in the market. It also meets the regulatory and legal requirementsof the product. It uses the process approach, systematic identification and management of activities / processes that are employed through, a sequential process of As documented in thedifferent sections

APPROVALDIRECTOR approves this Quality Manual and is committed, To meet and exceed customer requirements, & expectations, besides complying withrelevant statutory and legal obligations.

To practice the QMS in all sphere of working of the company and thus to serveCustomers with great & prompt responsiveness

To establish, implement and review the quality policy and its objectives, with aview to ensuring their continuous suitability through improvements as necessary tomake available all necessary resources including providing an infrastructure of facilitiesFor achieving this purpose.


DESIGNATI ON DIRECTOR MR DATE 07/02/11 07/02/11


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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION 1.0 Rev. no: 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11TABLE OF CONTENT Page : 1 OF 1

Section. NO. CONTENTS REV. NO. PAGES

0.1 Cover page 00 01

0.2 Edition History 00 01

0.3 Revision History 00 01

0.4 Scope and Approval 00 01

1.0 Table of Content 00 02

2.0 Introduction of Company 00 01

2.1 Distribution 00 02

2.2 Application 00 01

3.0 Quality Policy & Quality Objectives 00 01

4.0 Quality Management System-Documentation Requirement 00 04

5.0 Management Responsibility 00 04

Annexure-I 00 03

Annexure-II 00 01

Annexure-III 00 01

6.0 Resource Management 00 03

7.0 Production Realisation 00 09

08 Measurement Analysis & Improvement 00 07

09 List of Record 00 0110 List of Work Instruction 00

01




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ISO-9001: 2008

QUALITY SYSTEM MANUAL Doc no.: CISPL/QMS SECTION 2.0 Rev. no: 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11INTRODUCTION OF COMPANY Page : 1 OF 1

INTRODUCTION OF COMPANY

The manufacturing facility of the company is located in the Nagpur and employee state of the arttechnologies and equipments, which enables it to each global scale of sales and quality. Strongraw material supply base coupled with highly competent manpower provide the plant acompetitive edge in the market.

CAEM INDIA SHELVING PRIVATE LIMITED is rated high on the customer satisfactionindex as it gives a lot of customers focus in serving them better.

As Per CUSTOMERS REQUIREMENT.

The Company has embarked on a modernisation programme to that end it has chosen to go for

Quality Management System as per ISO 9001:2008 in its organisation.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSSECTION -.2.1 Rev. no : 00,Issue;01

QUALITY MANAGEMENTSYSTEM Date :07/02/11DISTRIBUTION Page : 1 OF 2

1 Quality Manual is the document, which describes the Quality Management System and procedures, established and implemented by CAEM INDIA SHELVING PRIVATELIMITED to meet the requirements of International Standard ISO 9001: 2008 and toconsistently provide product that meets customer and applicable regulatory requirements.Quality Management System, which is customer focused, aims to enhance customer satisfaction through the effective application of the system and the processes for its continualimprovement and the assurance of conformity to customer and applicable regulatoryrequirements. Manual refers supply chain of supplier - Organization - Customer. Productrefers to service provides also.

DISTRIBUTION

1 The Manual, its copies or extract from it, must not be passed on to any person without thewritten permission of DIRECTOR of CAEM..

2 Unnumbered / Uncontrolled copies may be given to Customer / Outside agencies purely for information purpose. UNCONTROLLED copies are not covered under change control

but are current at the time of Issue.

3 Management Representative (MR), is responsible for establishing and maintaining the processes of the Quality Management System, for periodically reporting to the management

on the performance of the system and for promoting awareness of customer requirementsthrough out the organisation.4 The CONTROLLED copies are covered by change control and are stamped in red on all

pages. The controlled copies are distributed to Functional Heads. It is the responsibility of CONTROLLED copyholder of this Manual to maintain and incorporate all revision onreceipt and keep it up to date.

Copy No. 1- ------------- DIRECTOR.Copy No. 2 --------------Management Representative (Master Copy)Copy No. 3----------------Certification Body (KVQA) Copy No.4 --------------- Quality Control




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ISO-9001:2008 QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS

SECTION 2.1 Rev. no. : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :07/02/11

LIST OF ABREVATIONS Page : 2 OF 2

SR.NO. ABREVATION DESCRIPTION

1 PUR Purchase

2 STR Store

3 PRD Production

4 PDEV Product Development

5 QA Quality Assurance

6 MTN Maintenance

7 DEP Despatch

8 SAL Sales

9 REV Revision

10 G.R.R. Good Receipt Register

11 ENGG Engineering

12 CISPL CAEM INDIA SHELVING PRIVATE LIMITED

13 QMS Quality Management System

14 M.D Managing DIRECTOR

15 HOD Head of the department

16 NCP Non Conforming Products

17 CAPA Corrective Action Preventive Action

18 DEV Development

19 COMM Commercial

20 P.O. Purchase order

21 MR Management Representative

22 IS International Standard

23 QMS Quality Management System




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSSECTION -.2.2 Rev. no. : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11APPLICATION Page : 1 OF 1

APPLICATIONThe following requirements of the ISO 9001-2008 neither affect the organizations ability nor absolve it from its responsibility, to provide product that meets customer and applicable regulatoryrequirements. The exclusions are limited, depending on type of product, customer requirementsand applicable regulatory requirements.

1. Design and Development - As product is manufactured as per Design of Customer and fromown design applicable Statutory And regulatory standard, Design activity is excluded in scope of this manual. Definitions as given in ISO 9001-2008.

Following supply chain is used

Supplier Organisation Customer

The term organisation replaces previously used term supplier (1994 version), Sub contractor isreplaced by term supplier, to match vocabulary used in generalProcess an activity using resources and managed to convert inputs into outputs is considered as a

process. Product results of a process; is also means Service.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION 3.0 Rev. no : 00,Issue:01

QUALITY POLICY AND QUALITY OBJECTIVES Date :07/02/11QUALITY POLICY Page : 1 OF 1

QUALITY POLICY

WE AT CAEM INDIA SHELVING PRIVATE LIMITED ARE

COMMITTED TO PROVIDE TRADING OF THE PRODUCT AS

PER CUSTOMERS REQUIREMENT IN TIME, THROUGH

CONTINUAL IMPROVEMENT IN QUALITY MANAGEMENT

SYSTEMS AND INVOLVEMENT OF ITS EMPLOYEES.

QUALITY OBJECTIVES

We, Employees of CAEM INDIA SHELVING PRIVATE LIMITED . Shall

Achieving total Customer Satisfaction, by 100% timely delivery. Increase in sales 25% per year.

Reducing rejection by, 2% every year.

Continual Improvement Quality Management System & to meet changes in

technology.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION 4.0 Rev. no. : 00,Issue:01

QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: Documentation Requirement Page : 1 OF 4

1.0 Purpose : The purpose of this chapter is to provide an overview of the companys Quality ManagementSystem and the principles upon which it is built. (ISO 9001:2008) and. operated.

2.0 Scope: This section applies to the whole of the companys documentation establishment, Implementation,maintenance and continual improvement of the quality management System, as well as the

preparation of quality plans for all products manufactured by the Company.

3.0 Responsibility: The responsibility for implementation review approval and improvement lies with theManagement Representative has the overall responsibility for document control. ConcernHODs. are to maintain records in their areas.

4.0 Definition :4.1 General RequirementsThe company has developed and implemented a documented Quality Management System to meetthe requirements of ISO 9001:2008 standards. The Quality Management System, is implemented byProcesses are identified throughout the organisation including those for management activities,resources, product realisation and measurement needed for the QMS (refer Process flow Diagramannex. II)

a) The sequence and interaction of these processes are determined b) The criteria and methods required to ensure the effective operation and control of these

processes are suitably determined (ref.; Quality Plans)c) The availability of resources and information necessary to support the operation and

monitoring of these processes is determined (through; Work Instructions)d) Measuring, monitoring and analysing these processes.e) Implementing actions necessary to achieve planned results and continual improvement of

these processes.f) The company plans & manages these processes in accordance with QMS.

The Quality Management system also has a provision for controlling any process/s which is / are outsourced.




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ISO-9001:2008



4.2 Documentation Requirements

4.2.1 GeneralThe Organisation chart and responsibility and authority of the main personnel is defined anddocumented. (Annexure-III and AnnexureI ) ( As per 4.2.1. of ISO 9001:2008 )The Quality Policy & Quality Objectives provide the basis for QMS (As stated in chapter 3).The Quality Management System together with the documented procedures as required in ISO9001-2008 are the main framework of the system.Documented operating procedures as required by the Organisation, such as Quality Plans, Work Instructions, Specifications, Drawings etc,Quality records as required by standard ISO 9001-2008 (4.2.4), for effective operation andcontrol of activities/processes The procedures describing the logical sequence of activities withnecessary control and responsibility, are established, documented, implemented and maintained.NOTE: - The Documentation including procedures is apt for the size and type of our company,complexity and inter-relation of activities and competence/skill level of personnel. It can be inany form or type of medium e.g. hard copy / Electronic media. Checklist of the key proceduresas per Annexure IV. However current status of all procedures is available in Master list of

procedures.

4.2.2 Quality ManualThe Quality Manual, (this Manual) which is established and maintained, details the scope of the QMS, exclusions with justifications & documented procedures or reference to them. It alsodescribes the interaction between the processes of QMS.

4.2.3 Control of DocumentsAll Documents of the Quality Management System are controlled. A documented procedureis established in 4.2.3.1 of the section, with 4.2.3 of ISO 9001:2008 to cover the following :

To approve all documents for adequacy prior to Issue.To review, update and re-approve documents.To identify the current revision status of documents.To ensure that relevant version of documents are available at the points of use.

4.2.4 Control of Quality RecordsA documented procedure is established in 4.2.4.1of the section, for the Identification, storage,

retrieval, protection, retention-period and disposition of all Quality Records. Quality records arelegible, readily identifiable and retrievable.Records required, as evidence of conformance to requirements and for effective operation of Quality Management System are controlled.




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ISO-9001:2008



Procedure :

4.2.3.1 Control Of Document, Review, Approval & Issue 1.0 Identify and document the procedures and work instructions2.0 Discuss with DIRECTOR .3.0 Document the procedures / work instructions on standard format4.0 Decide and Issue Quality Policy and Objectives.5.0 Document Quality Manual briefly covering the Quality Management System of the

Company as per the clauses of the ISO 9001-2008.6.0 Get approval of the document from authorised signatory7.0 Sign all pages in the column marked Issued by.

8.0 Make required number of photocopies and stamp each page with Controlled Copy In red ink and distribute to the holders of controlled copies as per list.

9.0 Retain copy with mark as Master Copy on back side of each page for makingFurther copies.

10.0 When ever there is a change in any document and if such copiesAre preserved for reference purpose retain such copies with mark Obsolete CopyIn red ink.

11.0 Record the documents in Master Register.12.0 External documents like National &International standards and statutory and legal

Requirements reviewed and controlled. A list is maintained.

4.2.3.2 Document Revision & Cancellation

1.0 Discuss all changes suggested with the concerned H.O.D/DIRECTOR. 2.0 Follow procedure as listed in 5.1 ensuring that the approving and the issuing is done by the

Same functional authority as was in the original approval and the next rev is marked. 3.0 Put revised documents in all controlled copies through concerned H.O.D. and complete the

Revision list in the copy4.0Remove copies of the old revision from each copy.5.0 Retain one copy of the old revision and destroy all others copies.6.0 Update the Master Register 7.0 Retain all documents for period of one year.

-------APPROVED BY ISSUED BY

SIGNATUREDESIGNATI ON DIRECTOR MR

DATE 07/02/11 07/02/11


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ISO-9001:2008



4.2.4.1 Control Of Records

1.0 Maintain a list of all records2.0 Issue relevant copy to each Head3.0 Maintain the list of records to be available with each H.O.D. so that these are4.0 Easily retrievable, legible and are identifiable to each operation.5.0 Keep records in racks, other safe places to avoid damage.6.0 Maintain the records for those years as decided three years or less.7.0 Keep backup record in Computer/Electronic media for all records maintained as in Soft copy.8.0 Carry out scrutiny of obsolete records after specified retention period and dispose off

Unwanted records by burning, or selling as waste.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: Management Responsibility Page : 1 OF 4

1.0 Purpose : The purpose of this chapter is to provide an overview of the companys Managementresponsibility, Authority and Management commitments to enhance the customers satisfaction.

2.0 Scope: This section applies for Commitment of the top management by documenting and implementingthe Quality policy and Quality objectives, Quality management system planning, Quality

planning, Responsibilities and authority and maintaining effective internal communication inthe organisation.

3.0 Responsibility: Managing DIRECTOR are responsible for assigning the responsibility and authority to theindividual employees, deciding the Quality policy and Quality objectives and concern H.O.D.are responsible for implementing and maintaining in their respective dept.

2.0 Definition :

5.1 Management CommitmentTop managements commitment to the development, implementation and improvement of theQuality Management System is evidenced by: a) Its Communication to all concerned in the organisation, the importance of meeting customer requirements of the product as well as statutory and regulatory requirement as applicable.

b) Statement / establishing of the Quality Policyc) Ensuring establishment of Quality Objectivesd) Conducting management review meetings.e) Ensuring the availability of necessary resources, manpower, for all activities.

5.2 Customer Focus (Refer 7.2.1 and 8.2.1)DIRECTOR of the organisation ensure that customer requirements are determined and are fulfilledwith the aim of enhancing Customer satisfaction.




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ISO-9001:2008



5.3 Quality Policy

The Quality Policy Statement (section 3.0) defines the Organisations Quality policy. Employeesare fully briefed about this policy on joining the Organisation and during planned training. Allemployees are responsible to implement the Quality Policy of the Organisation. The QualityPolicy is displayed at prominent places within the Organisation and is controlled.Top management, while defining Quality Policy, considers the following;It is appropriate to the purpose of the Organisation.It reflects commitment to meet the requirements, and continually improve the effectiveness of Quality Management System.It has a framework for defining and reviewing of Quality Objectives.

It is communicated and understood by all concerned in the Organisation.It is regularly reviewed for continuing suitability.

5.4 Planning

5.4.1 Quality Objectives (7.1a Planning of product realisation)

Management ensures, establishing Quality Objectives at relevant functions and levels within theOrganisation. These objectives are measurable, and consistent with the quality policy, commitmentto continual improvement and also for meeting the requirements of the products. These objectivesare constantly reviewed (5.6.1)




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5.4.2 Quality Management System PlanningThe Quality Management System is Planned to meet the requirement of ISO 9001:2008 and alsothe Quality Objectives defined by the Organisation.The Documented Quality Management System is the result of planning and is in line with theQuality Objective that the Management set. The requirement which the system meant to meet are(4.1):a) Determination of the process needed for the system and application throughout the organisation.

b) Determination of the sequence and interaction of these processes.c) Determination of the criteria and method to ensure the effectiveness of the operation and control

of the processes.d) Making available the requisite resources human as well as physical to support the operation &

Monitoring of the processes.e) Monitoring, Measuring and analysing the processes.f) Initiating actions to achieve planned results and also for continual improvement of the

Processes.g) The Management further ensures that the integrity of the QMS is maintained wherever any

Changes to the system are planned and implemented.

5.5 Responsibility, Authority & Communication5.5.1 Responsibility and AuthorityFunctions, responsibility and authority (Refer Annexure-I) are defined and communicated, to allconcerned for effective quality managements system.

5.5.2 Management RepresentativeManagement Representative Mr. Hemant Gupta who irrespective of other responsibilities,is responsible and Authorised for following;

a) To establish, implement and maintain the processes of Quality Management System. b) To report to management on the performance of the Quality Management System and also

on any need for Improvement.c) To promote awareness of Customer requirements, throughout the Organisation and to liaison

With external agencies on matters relating to Quality Management System, as deemed Necessary.

5.5.3 Internal Communication

Appropriate communication processes regarding Quality Management System & its effectiveness,are established, within the Organisation. Management ensures such communication regardingeffectiveness of Quality Management System.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS SECTION 5.0 Rev. no : 00,Issue;01


5.6 Management Review

5.6.1 GeneralDIRECTOR reviews the implementation of Quality Management System, at planned intervals toensure its continuing suitability, adequacy and effectiveness. The review covers, evaluation of theneed for changes, to this system, Organisations Quality Policy and Quality objectives.For this purpose a Management Committee consisting of DIRECTOR Incharge Production, Incharge Quality Assurance and Incharge Marketing & a sale is appointed. Records frommanagement review are maintained.

5.6.2 Review InputsThe Review inputs for the Management review include the current performance and opportunitiesfor improvements on the following:Follow up Action from previous Management reviews.a) Audit reports findings.

b) Customer feedback c) Process conformance and product conformityd) Status of corrective action and preventive action.e) Review of Quality Management System such as Issues related to Quality Policy and Objectives.f) Technological Up-gradation, Training needs, Resource profiles etc.g) Suitability and effectiveness of Quality Management Systemh) Recommendation for improvement.I) Resources required

5.6.3 Review outputa) The Review outputs from the Management Reviews, include actions relating to:

b) Required Improvement of the effectiveness of the Quality Management System and itsProcesses.

3) Required Improvement of product related to the customer requirements.4) Resources requirements/needs.5) The minute of the Management Review meetings are recorded and extracts circulated to

Concern dept. Incharge for action by the MR.




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ISO-9001:2008 QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS

ANNEXURE - I Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :07/02/11

RESPONSIBILITY AND AUTHORITY Page : 1 OF 3

1.0 DIRECTOR. Formulates all decisions and implements them Manages the fund flow for effective functioning of entire unit. Gives the Quality Policy and Objectives of the company. Lays down task and targets for all. Identifying training needs and preparation of training calendar. To create work environment by educating and motivating employees in

organisation. To provide infrastructure for implementing quality management system. Interacts with the customer for all matters relating to product and services. Responsible for Administration, office efficiency & effectiveness Responsible for the effective operations in compliance with policies and objectives. Chairs Management review meetings. Ensure safety requirement are being followed and safety equipment are in order

2.0 Management Representative DIRECTOR have appointed as a Management Representative. Establishment, Implementation, Documentation and Maintenance of the Quality systems. Planning & Conducting Internal audits. Attend to all customer feedback Identify the training needs of all and carryout training of people . Provide service and technical support to all customers (If required) Evaluating performance of Quality systems & corrective action and preventive action Preparation of agenda for Management Review Meeting. Preparation of Management Review Meeting Schedule. Organising Management Review Meetings and corrective action Preparation of reports for consideration by the meeting. Action on the recommendations of Management Review Meetings. Co-ordination with supplier for system audits. Co-ordination with the customer for audit. Co-ordination with the certifying body.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS ANNEXURE - II Rev. no : 00,Issue;01

QUALITY MANAGEMENT SYSTEM Date :07/02/11

SEQUENCE & INTRACTION OF PROCESSES Page : 1 OF 1



A n n u a l P l a n

Department P l a n ( Q u a l i t y O b j e c t i v e s )

Enquiry/Quotations/Purchase Order

Payment

Produc t ion

Dispa tch

Production Plan

Rece ip t Inspec t ion & I ssue

In process Insp .

Fina l Inspec t ion

Month ly Sa les Schedule

Pos t Opera t ion

Customer Requirement

Cus tomer In te r face /Enquiry & Order

Cus tomer Percept ion

CA & PA

Customer Spec i f ica t ion

NCP

CA & PA

NCP

CA & PA

Analys i s

Cus tomer Compla in ts

CA & PA

NCP

C u st o me r A cc e t a nc e

Choose Agency for Calibration

Issue to loca t ion

Cal ibra t ion

CA & PA

Interna l Audi t Schedule

In te rna l Audi t

Improvement & CA & PAon Non conformi t ies

Supplier sAssessment Schedule

CA & PA / ImprovementOn non conformities

Suppl ie r s Audi t


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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMS Annexure -III Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11ORGANISATION CHART Page : 1 OF 1

Organisation Chart



PurchaseProductionManager

QualityControl

Marketing/Sales

PROPRITOR


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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSSECTION 6.0 Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :07/02/11TITLE: RESOURCE MANAGEMENT Page : 1 OF 3

1.0 Purpose: The purpose of this chapter is to provide and documented procedure for maintaining the

adequate resource for smooth function of the Quality management system in the organisation.

2.0 Scope : This section applies for provision of resources, the Identification of training needs, imparting thetraining to employees, Maintenance of training record as well as to provide, maintaininfrastructure and Manage the work environment needed for achieving conformity of product.

3.0 Responsibility: The responsibility for this lies with DIRECTOR, M.R. and concerned H.O.D.

4.0 Definition :6.0 General :6.1 Provision of ResourcesThe Resources required are determined and provided in a timely manner to implement, maintainand improve the Quality Management System and continually improve its effectiveness and toenhance Customer satisfaction by meeting the customer requirements. of ISO 9001:2008.The Resources covers equipment and accessories, trained personnel, monitoring and measuringequipment. DIRECTOR ensures that personnel who are assigned responsibilities, under theQuality Management functions, are competent and are suitably qualified on the basis of education, training, skill and experience

6.2 Human Resources.6.2.1 General

The Management ensures that personnel who are assigned, responsibilities, under theQuality Management functions, are competent and are suitably qualified on the basis of education, training, skill and experience ,




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: RESOURCE MANAGEMENT Page : 2 OF 3

6.2.2 Competence, Awareness and TrainingThe organisation takes action to;Lay down competence requisites for personnel performing activities affecting Products Quality.Provide suitable training to satisfy these needs.Evaluate the effectiveness of the training provided.Ensure that its employees are aware of the relevance and importance of their activities and their contribution to achieve quality objectives.Maintain appropriate personnel records of education, skills /experience, training (4.2.4)

6.3 InfrastructureThe organisation also determines, provides and maintains the requisite infrastructure of facilitiesfor achieving conformity of product includingBuildings, Workspace and associated Utilities.Process equipments, hardware and software.

Supporting services such as transport or communication.

6.4 Work EnvironmentThe organisation further identifies and manages the human and physical factors of the work environment necessary to achieve conformity to product requirements.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: RESOURCE MANAGEMENT Page : 3 OF 3

Procedure :



Identify Training Needs

Preparation Of Training

Selection Of Faculty

Information To Employees

Preparation Of Schedule

Conduct Training

Get Feed Back Of Training

Evaluate

U n s a

t i s f a c

t o r y

R e s u

l t


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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: PRODUCT REALISATION Page : 1 OF 10

1.0 Purpose: The purpose of this chapter is to provide procedure for total customer satisfaction byunderstanding and meeting their requirements in specified time.

2.0 Scope : This section applies for Planning, Purchasing, Production and Inspection of material to meetthe requirement of customer Schedule with right quality of product in right time as well as it isapplicable for reviewing the requirements related to products, and maintaining customers

property in good condition.

3.0 Responsibility : The responsibility for this lies with DIRECTOR and concerned H.O.D.

4.0 Definition :

7.1 Planning Of Product RealisationThe planning for product realisation is that sequence of processes and sub-processes requiredfor achieving the product quality. The organisation prepares Quality Plans that describe, howthe processes of quality management system are applied in planning the processes for realisation of product.The organisation determines the following, as appropriate:Quality objectives/Quality plans for the productThe need to establish processes and documentation and to provide resources specific to the

productVerification, validation, monitoring, inspection and test activities, specific to the product andthe criteria for acceptance.The records evidencing the realisation of the processes and conformance of the resulting

product, fulfils requirements.The Organisation determines product realisation processes & acceptance criteria, throughQuality Plans, of QMS for specific product.

7.2 Customer related processes7.2.1 Determination of requirement related to the productThe Organisation determines the customer requirements, which includes the following;Product requirements including availability, delivery and support as specified by the customer.Product requirements necessary for intended or specified use, if not specified by the customer.Statutory requirement and regulatory requirements of product as applicableAdditional requirements as decided by the Organisation related to the product.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date : 07/02/11TITLE: PRODUCT REALISATION Page : 2 OF 10

7.2.2Review of Requirements related to product

The Organisation reviews, the identified customer requirements related to Product, together withadditional requirements as determined (7.2.1 )This review is conducted prior to the commitment to supply a product to the customer ( e.g.submission of tender, acceptance of a contract or order), to ensure following:a) Product requirements are defined.

b) Where the customer does not provide any documented statement of requirements, the customer requirements are confirmed before acceptance.c) Contract or order requirements differing from that previously expressed are resolved.d) The organisation has the ability to meet the defined requirements.The results of the review and subsequent follow-up actions are recorded. (4.2.4)It is ensured that, wherever product requirements are changed, the relevant documents areamended and the concerned persons are made aware of the changed requirements.

7.2.3 Customer Communication

The Organisation identifies and implements, effective arrangements for communicating with thecustomer relating to following;Product information;Enquires, contracts or order handling, including amendments.Customer feedback including Customer complaints.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date : 07/02/11TITLEL:DESINE AND DEVELOPMENT Page : 3 OF 10

7.3 Design and Development7.3 Design and Development7.3.1 Design and Development Planning

The organization has got a separate design department functioning in the guidance of DIRECTOR named R&D. The department is responsible for the planning of design anddevelopment activities for product and installations in consultation with the DIRECTOR.

Suitable processes for review, verification and validation of the design and developmentare also established.7.3.2Design and Development InputsInputs necessary for the design ad development 1) Drawings 2) Technical requirements3) Functional requirements are received from the customers. Drawing sketches are

prepared based on these informations. the inputs are reviewed and ambiguities areresolved internally as well as with customer if necessary.7.3.3 Design and Development OutputsIs assessed to see that output meets the input requirements All departments are involvedand acceptance criteria made known to all Special safety and use conditions are madeknown.7.3.4 Design and Development Review

A formal review is done by DIRECTOR for the effective verification of the design anddevelopment outputs against the inputs. Representative form the various related departments like

production, quality assurance, purchase, marketing and outside specialist if required take part in thereview. The decisions of such reviews are recorded.

Reviews enable to evaluate whether the design outputs are meeting the product

requirements or not. Also the problems incurred can be resolved.7.3.5 Design and Development verificationThe output results of Design ad development are verified against the planned requirements to

evaluate and ascertain that they are as per the input requirements.Records of the verification and necessary actions are recorded. Verification is carried out by Head

of design and approved by DIRECTOR 7.3.6Design and Development validation

Design and development validation is done in accordance with the plan and it is ensured that theresulting product is capable of meeting the requirements of specified application. This is done prior to the delivery to the customer. Functional trial is also done wherever necessary. Final validation isdone by Head of quality assurance and approved by DIRECTOR 7.3.7Control of Design and Development changes

Drawing changes as found necessary during reviews or as suggested by the customer arerecorded. New specifications are established incorporating the changes. Changes shall bereviewed before.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date : 07/02/11TITLE: PURCHASING Page : 4 OF 10

7.4 Purchasing7.4.1Purchasing ProcessThe organisation controls its purchasing processes to ensure that purchased products conform tospecified purchase requirements. The type and extent of control applied to the suppliers and

purchases product depends upon the effect on subsequent product realisation processes or thefinal product.The organisation evaluates and selects suppliers based on their ability to supply product inaccordance with Organisations requirement. Criteria for selection evaluation and periodical re-evaluation of suppliers are established. The results of evaluations and necessary follow up actionsare recorded and maintained. (4.2.4)7.4.2 Purchasing InformationPurchasing documents contains information describing the product to be purchased including, asappropriate, the following:Requirement for approval of product, procedures, processes, and equipment.Requirement for Qualification of personnelQuality management system requirementsThe organisation ensures the adequacy of specified purchase requirements contained in the

purchasing documents, prior to their communication to the supplier.7.4.3 Verification of Purchased ProductThe organisation establishes and implements, inspection and other activities necessary for verification of the purchased product vis a vis the specified purchase requirements. Where it is

proposed either by the organisation or its customer, to perform verification activities at thesuppliers premises, the intended verification arrangements and method of product release, areclearly specified in the purchasing information.7.5 Production and Service provision7.5.1Control of productionThe Organisation plans and controls all production operations under controlled conditionsincluding as applicable:a) Making available, information that describes the characteristics of the product.

b) Availability of work instructions, as necessary.c) Using and maintaining suitable plant and machinery.d) *Availability and use of the monitoring and measuring devicese) Implementing of monitoring and measurement.f) The implementation of release, delivery and post-delivery activities.




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7.5.2 Validation of processes for productionThe organisation validates any processes for production and service provisions where theresulting output cannot be verified by subsequent monitoring measurement. This includes any

processes where deficiencies may become apparent only after the product is put to use. Suchvalidation is carried out, to demonstrate the ability of the processes to achieve the planned results.The organisation defines and makes all arrangements for validation of the processes whichinclude the following as applicable:a) Defined criteria for approval and review of processes

b) Approval of equipment and qualification of personnelc) Use of defined methodology and proceduresd) Requirements of records (4.2.4)e) Revalidation

7.5.3 Identification and TraceabilityThe organisation identifies, where appropriate, the product by suitable means throughout productrealisationThe organisation does identify the status of the product with respect to monitoring and

measurement requirements.The organisation does control and record the unique identification of the product, whereTraceability is a requirement (4.2.4)

7.5.4 Customer PropertyThe organisation does exercise care with the customer property while it is under its control or

being used by it. The organisation does identify, verify, protect and safeguard customer property provided for use or incorporation into the product. Incidence of any loss, damage or unsuitability,of customer property is recorded and reported to the customer. Where applicable intellectual

property are included as customer property.

7.5.5 Preservation of ProductThe organisation does preserve the conformity of the products, including constituent parts, withthe customer requirements during internal processing and delivery to the intended destination.This covers identification, handling, packaging, storage and protection.




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7.6 Control of monitoring and measuring devices

The organisation determines the monitoring and measurements to be carried out and the devicesrequired for the purpose, to assure conformity of the product to specified and determinedrequirements (7.2.1).The organisation puts in place appropriate processes to ensure that monitoring and measurementare carried out in a manner consistent with monitoring & measurement requirements. Where necessary, ensure valid results measuring equipments are:Verified at specified intervals and calibrated and adjusted prior to use, against traceable international

or national measurement standards. Where no such standards exist, the basis used for calibration or verification is recorded.Adjusted or readjusted as necessaryIdentified to enable to determine the calibration status.Safe guarded from adjustments that would invalidate the calibrations/measurements results.Protected from damage and deterioration during handling, maintenance and storage.The organisation ensures that the result of calibration is recorded besides assessing and recording.The validity of previous results are assessed and recorded when the equipment is found to be out of calibration and taking corrective action on equipment and any product affected. Records of results of calibration and verifications are maintained (4.2.4).Computer Software used if any, for measuring and monitoring of specified requirement. Theability of computer software to satisfy the intended applications is confirmed prior to use and

reconfirmed as necessary.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11

TITLE: PRODUCT REALISATION Page : 7 OF 10

Procedure

Customer Related Processes :



Enquiry From Customer Drawing Specification

Study Of Enquiry

Raise Quotation

Receipt Of P.O

Follow Up For Feed Back

Dispatch

Amendment noteIf there is any

Preparation Of Schedule

Corrective And PreventiveAction On Complaints

Discussion And Negotiation

Co-Ordination For Com letion Of Order

Analysis Customer Satisfaction/ Dissatisfaction


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Purchasing :



Receipt Of Quotation

Evaluation of Supplier

Placement Of Order & Approved.

Invitation of Approved

Receipt Of Material

Receipt of Accepted

Material To Stores

Verification of Rejected Material SendBack to Party

Corrective & Preventive

Supplier Rating

Send Enquirer

Indent from respective dept.a roved b M.D.

Periodical Re-Evaluation


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ISO-9001:2008



Purchasing raw material Visual Proper storage of rawmaterial

Incoming inspection by QA

.Selection of Size

Filling of Measurement Chart

Verification of filled information

Design generation by computer .

Cutting according to design

Fabrication

CheckingFinal inspection by Q.A.

Marking/labelling Packing

Dispatch



W

H

P

X

F

s

X

A

I

X


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Control of Measuring and Monitoring Devices :



Documented & Coded List of Measuring & Testing Equipment

Record of Calibration

Calibration of Testing &Measuring Equipment (In house

Recalibration

Monitoring of Calibration

Schedule for Calibration

Out of Calibration

Scraped/Replacement


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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11TITLE: MEASUREMENT ANALYSIS AND

IMPROVEMENTPage : 1 OF 7

1.0 Purpose: The purpose of this chapter is to provide procedure for Monitoring, Measurement, Analysisand Improvement of processes with help of implementation of quality management system.

2.0 Scope: This section applies for Measurement of Customers perception, Internal Audits, Monitoringand Measurement of Processes, Monitoring and Measurement of Product, Analysis of data andtaking corrective and preventive action for Continual Improvement of product and system.

3.0 Responsibility:

The responsibility for this lies with DIRECTOR, M.R. and concerned H.O.D.

4.0 Definition:

8.1 GeneralThe organisation does define, plan and implement the monitoring, measurement, analysis andimprovement processes needed:To demonstrate conformity of the productTo ensure conformity of Quality Management SystemTo continually improve the effectiveness of quality management system. This includes thedetermination of the applicable methods including statistical techniques and the extent of their use.

8.2 Monitoring and Measurement

8.2.1Customer SatisfactionThe organisation does monitor information relating to customer satisfaction and dissatisfaction asone of the measurements of performance of the quality management system. The organisationalso monitors information relating to customer perception for fulfilment of customer requirement.The methodologies for obtaining and using this information are determined and documented in8.2.1.1 of this section.




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8.2.2 Internal AuditThe organisation conducts periodic planned internal audits to determine whether the qualitymanagement system Conforms to planned arrangement (7.1) of the requirements of theInternational Standard and to the Quality Management System established by the organisationand is effectively implemented and maintained.The organisation plans the audit program taking into consideration, the status and importance of the processes and areas to be audited, as well as the results of the previous audits.The audit criteria, scope, frequency and methods are defined. Selection of auditors and conductthe audits to bring about objectivity and impartiality of the audit process. Auditors do not audittheir own work.

A documented procedure is defined in 8.2.2.1 of this section specifying the responsibilities andrequirements for planning and conducting audits, and for reporting results and maintainingrecords (4.2.4).Management takes timely corrective actions on deficiencies found and eliminate non-conformities and their causes detected, during the audit without undue delay.Follow up activities includes the verification of the implementation of corrective actions, andreporting of verification results.

8.2.3 Monitoring and Measurement of Processes The Organisation applies suitable methods for monitoring & where applicable measurement of QMS processes. These methods to demonstrate their ability to achieve planned results. When

planned results are not achieved, appropriate correction & preventive action are taken to ensure

conformity of the product.8.2.4 Monitoring and Measurement of Product The Organisation monitors and measures the characteristic of the product, to verify thatrequirements for the product are fulfilled. This is carried out at appropriate stages of the productrealisation process according to planned arrangement (7.1).Evidence of conformity with the acceptance criteria is documented. Records do indicate the

person(s) authorising for release of product (4.2.4)Product release does not proceed until all the planned arrangement have been satisfactorilycompleted, unless otherwise approved by the relevant authority and where applicable by thecustomer.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSSECTION 8.0 Rev. no : 00,Issue01



8.3 Control of Non-Conforming product

The Organisation ensures that product which does not confirm to the requirements is identifiedand controlled to prevent unintended use or delivery. The control and related responsibilities andauthorities for dealing with non-conformance product are defined in a documented procedure as

per 8.3.1 of this section.The organisation deals with nonconforming products in one or more of the following ways:By taking action, to eliminate the detected non-conformity during production and inspection.Records of nature of non-conformities and subsequent action taken, including concessionsobtained, are maintained (4.2.4). Non-Conforming product is corrected; it is re-verified after

correction to demonstrate conformity to the requirements.When non-conformity is detected, after delivery or use has started the Organisation takes actionappropriate to the effects, or potential effects of the non-conformity.It is often required that the proposed rectification of the non-conforming product is reported for concession to the customer.

8.4 Analysis of dataThe Organisation collects and analyses appropriate data to determine the suitability andeffectiveness of the Quality Management System and to evaluate where continual improvementsof the Quality Management System can be made. This includes data generated as a result of monitoring & measurement and from other relevant sources.

The Organisation collects and analyses appropriate data to determine the suitability and

effectiveness of the Quality Management System and to evaluate where continual improvementsof the Quality Management System can be made. This includes data generated as a result of monitoring & measurement and from other relevant sources.The Organisation analyses this data, to provide information on:a) Customer satisfaction (8.2.1)

b) Conformance to product requirements (7.2.1)c) Characteristics and trends of processes and products including opportunities for

Preventive action.d) Suppliers




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8.5 Improvement

8.5.1Continual Improvement

The organisation plans and manages the processes necessary for the continual improvement of the effectiveness of Quality Management System and facilitates the continual improvement of Quality Management System through the use of Quality Policy, Quality Objectives, Auditresults, Analysis of data, corrective and preventive actions and Management Review.

8.5.2 Corrective Action

The organisation takes actions to eliminate the cause of non-conformity in order to preventrecurrence. Corrective actions are appropriate to the effect of non-conformities encountered.The documented procedure 8.5.2.1 of this section for corrective action defines requirements for:a) Reviewing Non-conformities (including customer complaints)

b) Determining the causes of non-conformities.c) Evaluating the need for actions to ensure that non-conformities do not recur.d) Determining and implementing the action needede) Recording results of action taken (4.2.4) and Reviewing of Corrective action taken

8.5.3 Preventive ActionThe organisation determines action to eliminate the causes of potential non-conformities inorder to prevent their occurrence. Preventive action taken are appropriate to the effect of the

potential problems.The documented procedure 8.5.3.1 of this section for preventive action defines requirements for Determining potential non-conformities and their causesEvaluating the need for action, to prevent occurrence of non-conformitiesDetermining and implementing preventive action needed.Recording results of action taken (4.2.4)Reviewing of preventive action taken.


DESIGNATI ON DIRECTOR MR DATE- 07/02/11 07/02/11


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QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSSECTION-08 Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM. Date :07/02/11PROCEDURES Page : 5 OF 7

Procedure :

8.2.1.1 Customer Satisfaction1.0 Take customer feed back on phone, during meeting with the customer, specification sheetwith customer remarks sent by customer, customer comments on receipt of goods and customer complaint.2.0 Record the same in non conformance format.3.0 Analyse the same and discuss in Management Review meetings .4.0 Take necessary corrective and preventive actions for non-occurrence of the same.5.0 Keep the other head of depts. Informed and inform customer on the outcome.

8.2.2.1 Internal Quality Audit1.0 Prepare annual audit plan so thatA) All departments are covered under the Quality Management System are audited at least once

In quarter.B) Areas having large number of non-conformities are audited more frequently than stipulated.C) The audit covers all the requirements and clauses as specified in ISO 9001-2008.D) The audit covers review of customer feedback complaint.2.0 Keep a list of all trained auditors.3.0 Prepare and circulate audit schedules for individual audit to all concerned department having

the details of departments to be covered clauses to be audited and the names of auditors.4.0 The audit team must be independent of the function being audited.5.0 Audit must be conducted by qualified and trained internal auditors, arrange for external

auditors whenever required if necessary .6.0 Carryout audit for compliance and effectiveness of QMS.7.0 While conducting audit verify the non conformities found in previous audit.8.0 Record Non conformities on nonconformity formats, observations and obtain acceptance

and proposed corrective action and time required to resolve the same and report to MR.9.0 Get Corrective actions verified.10.0 Conduct management review meeting and discuss the non conformities recorded during

the audit and prepare minutes of meeting.11.0 Prepare audit summary report of Management Review.




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QUALITY MANAGEMENT SYSTEM. Date :07/02/11PROCEDURES Page : 6 OF 7

8.2.4.1 Monitoring and Measurement of Product1.0 Carryout incoming material sampling, testing and approval as per specification for incoming materials and products specifications.2.0 Product not under quality must be approved by the user department3.0 As far as practicable no materials are released for further processing without approval.4.0 Urgently required goods if released for without approval are positively identified and

recalled if product produced is found non-conforming.5.0 In process material are measured and monitored before release for next process and

defective are rectified / rework as per requirements.6.0 Records of all in process material are maintained.7.0 Finished goods are made to pass the entire customer specified / agreed tests before being

put to commercial use. Any discrepancy found at the final stage is tested as per theoriginal plan so that it satisfies all the customer requirements.

8.3.1 Control On Non Confirming Products

1.0 The Quality Control personnel do reporting of the non-conformance when they findthem either during production or at the final stage of monitoring and measurement.Such items are prevented from further processing These are usually entered in anon-conformance register. With details like type of Non- Conformance The cause of the nonconformity is recorded for root cause analysis.

2.0 Disposition of Non conforming items is done depending upon the nature of nonconformance It can be Minor or Major

a) Minor NonconformityMinor non-conformance are those where minor nature. In all these cases thedecision regarding rejection/rework/rectification or other use for acceptance is taken

by the Head of Production Dept. with the consultation of Quality Control Dept . b) Non conformances Major

These are those cases where performance is effected or can cause delay inDelivery or can result in major cost involvement due to rejection/rectification/rework In such case the decision is taken by the Head Production, QC and DIRECTOR. The disposition of non conforming product can be of the following typesi) Reworked to eliminate the non conformity of product.ii) Accepted with or without repair by concession with the decision of DIRECTOR

/ Customer.iii) Re-graded for alternate use.




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ISO-9001:2008


QUALITY MANAGEMENT SYSTEM. Date :07/02/11

PROCEDURES Page : 7 OF 7

8.5.1.1 Continual Improvement1.0 Include results of achievements in the following areas for discussions in the Management

Review Meetings.a) Results of Audits

b) Customers feedback.c) Process performance and product conformityd) Status of preventive and corrective actionse) Follow-up actions from previous management reviews.f) Changes that could affect the quality management systemg) Recommendations for improvement.

2.0 Discuss the same in the meeting so as to achieve continual improvements in process and products.

3.0 Record the decisions as minutes of meeting clearly defining the responsibility for implementation and the date of completion.

4.0 Implement decisions for continual improvements.

8.5.2.1 Corrective Actions1.0 Send all customer feedback, product nonconformity and audit nonconformity to Head

Production and Quality Control.2.0 Record the same in non-conformance report. .3.0 Analyse the causes of nonconformity.4.0 Record the same in the non-conformance report.

5.0 Suggest suitable corrective actions.6.0 Implement the same and monitor the results of implementation.7.0 Non-conformity during transportation to be taken up with he transported.

8.5.3.1 Preventive Action1.0 Identify potential nonconformity through Discussion with customer during his visit or by visiting his premises. Past experience while manufacturing similar product Problems faced during initial stage.2.0 Get all these feedback registered in non-conformance report.3.0 Discuss the same in Management Review Meetings to find out necessary preventive

actions and record the same as minutes.4.0 Implement decisions to avoid nonconformity.




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSAnnexure -V Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM. Date :07/02/11List Of Work Instructions Page : 1 OF 1

List Of Work InstructionsS. No. Name of Work Instruction WI No Date /Rev No




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ISO-9001:2008

QUALITY SYSTEM MANUAL Doc no. : CISPL/QMSAnnexure -IV Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM. Date :07/02/11List Of Record Page : 1 OF 1

List Of RecordsS. No Records List Responsibility Retention

Period



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