COPA MAIS.ppt

8/11/2019 COPA MAIS.ppt

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COPA MAIS

InglsAna Paula Lomonaco


2/98

Das saudaes Bom dia, Boa tarde e Boa noite

em portugus (Good morning, Goodafternoon e Good evening/night em ingls) sduas tm uso comum em ingls: Goodmorning e Good afternoon

Good evening se usa quando se estchegando a um local a noiteGood night s se fala quando as pessoas vodormir ou esto de sada.

Ana Paula Lomonaco


3/98

Saudaes e apresentaes

Oi.

Tudo bem? / Tudo bom?Qual o seu nome?Desculpe, qual mesmo seu nome?Oi, eu sou...Prazer.

Voc conhece o Joo?

Eu quero lhe apresentar ao...J ouvi falar muito de voc.A (Silvia) j me falou muito sobrevoc.Coisas boas, eu espero.No acredite em nada tudo

mentira.Estava querendo muito conhec-lo.

Nossa! Finalmente vou conhecervoc!Gostei de conhec-lo.

At (mais).

Greetings and introductions

Hi.

How are you? / How are you doing?Whats your name?Sorry, what was your name again?Hi, ImNice to meet youDo you know Joo?

Id like you to meetIve heard a lot about you.(Silvia) has told me lot about you.

All good, I hopeDont believe it. Its not true.

Ive been looking forward tomeeting you.At last! We meet!

(It was) Nice meeting you.See you (later).Ana Paula Lomonaco


4/98

Alphabeth

http://www.youtube.com/watch?v=R-3nQX8EE8o

Colors

http://www.youtube.com/watch?v=BGa3AqeqRy0

Ana Paula Lomonaco


5/98

Pronouns

Demonstrative (song)

http://www.youtube.com/watch?v=1Go8yG1WvoU

English Grammar Pronouns

http://www.youtube.com/watch?v=oFGhlesE74Y

The Indefinite Pronouns Song

http://www.youtube.com/watch?v=NN4Gj-13rs0Ana Paula Lomonaco


6/98

Sobrevivncia

Voc fala (portugus)?Por favor, onde fica o banheiro?

Bom (Boa) dia/tarde/noite.

Oi./Ol.Tchau.Vocs aceitam cartes de crdito?Onde eu posso...?Por favor, eu...Eu preciso...Quanto ?Me desculpe, no entendi.Voc pode escrever isso para mim, por

favor?S um segundo, por favor.Obrigado.De nada.Eu no falo ingls.Eu sou do Brasil. / Eu sou brasileiro.

Voc tem caneta?Preciso de um mdico.

Survival

Do you speak (Portuguese)?Wheres the bathroom, please?

Goodmorning/afternoon/evening/night.Hello.Goodbye.Do you take credit cards?Where can I?Excuse me, I?I needHow much is it?Sorry, I dont understand?Can you write that for me, please?

Just a second, please.Thank you./Tanks.Youre welcome.I dont speak English.Im from Brazil. / Im Brazilian.

Do you have a pen?I need a doctor.

Ana Paula Lomonaco


7/98

- I live in Sobral

A: Where do you live?B: I live in Sobral.

A: Where is Sobral?B: It's in Cear.

A: Is it in northern Cear?B: No. It's in southern Cear.

A: Is Sobral a big city?B: It's pretty big.

A: How big is "pretty big"?B: It has about 140,000 people.

A: How big is Fortaleza?B: It has about 3 million people.

Ana Paula Lomonaco


8/98


9/98

Falando com estrangeiros

De onde voc ?

H quanto tempo que est aqui?Voc esta aonde?O que voc est achando (daqui)?Est aqui a trabalho/ a passeio?O que voc achou (da comida)Voc precisa experimentar...

O que voc j conhece aqui em(Fortaleza)?Voc j foi a outros lugares?No deixe de ir a.Voc j fala alguma coisa em portugus?J foi ao (Caucaia)?

Gostou de l?Vou lhe dar meu telefone.Me ligue para combinarmos algumacoisa.Seria um prazer lhe mostrar a cidade.

Bem vindo!

Talking to foreigners

Where are you from?

How long have you been here?Where are you staying?How do you like it (here)?Are you here for work/on vacation?How do you like (the food)?You have to try

Where have you been in (Fortaleza)?

Have you been anywhere else?Make sure you go toDo know any Portuguese yet?Have you been to (Caucaia)?

How did you like it?Let me give you my phone number.Call me and well de something.

It would be my pleasure to show youaround the city.Welcome!Ana Paula Lomonaco


10/98

A biografia

Tenho 34 anos.

Sou (arquiteto).Moro em (So Paulo)...mas nasci em (Belo Horizonte)Eu nasci em (1967).Eu nasci em (Belo Horizonte)Eu sou da (Bahia).

Eu cresci em (Porto Alegre).Passei a maior parte da infnciaem...Passava(mos) as frias de vero em...

Meus pais so/eram de (Fortaleza)

Quando eu tinha (12) ns nosmudamos para...Eu sou de famlia grande/pequena.

Biografy

Im (34) years old.

Im an (architect).I live in (So Paulo).but Im originally from (BeloHorizonte).I was born in (1967).I was born in (Belo Horizonte).

Im from (Bahia).I grew up in (Porto Alegre).I spent most of my childhood inI/We spent my/our summer vacationinMy Parents are/were from

(Fortaleza).When I was (12) we moved to

I come from a big/small family.

Ana Paula Lomonaco


11/98

Eu sou de uma famlia(relativamente) simples/rica.Tnhamos que batalhar muito.

Fui bom aluno.No ia muito bem na escola.Depois da escola eu costumava...S me metia em encrenca.Fui um bom menino(a).Meu pai deixou minha me quando

era pequeno.Fui criado pela minha me/pai.Meus pais soseparados/divorciados.

Acho que puxei meu pai.

Eu fiz faculdade na UNIFOR.

Me formei em (Economia).

I come from a (relatively)poor/wealthy family.We always had to struggle.

Life was a good student.I didnt do very well in school.After school I used toI was always getting into trouble.I was a good (boy/girl).My father left my mother when I was

young.I was raised by my mother/father.My parents are divorced.

I think I take after my(father/mother).

I studied at the University ofFortalezaI graduated in (economics).

Ana Paula Lomonaco


12/98

Me mudei da casa dos meus paisquando tinha (25) anos.Conhece meu marido/minha esposa

enquanto eu...Sou casadoTenho um filho/ uma filha de (2)anos.Tenho (2) filhos.Nunca me casei.

Nunca fui casado.No achei a pessoa certa ainda.

J fui casado duas vezes.Consegui meu primeiro empregoaos (21) anos de idade.

Trabalhei como (secretria) na (ABCLtda.).

I moved out of my parents housewhen I was (25) years old.I met my wife/husband while I was

Im married.I have a (2) year-old son/daughter.

I have (2) children.I never married.

Ive never been married.I just havent found the right personyet.Ive been married twice.I got my first job when I was (21)years old.

I was (secretary) at (ABC Inc.).

Ana Paula Lomonaco


13/98

Family

Look , listen and repeat

http://www.languageguide.org/english/vocabulary/fa

mily/

Ana Paula Lomonaco


14/98

Falando sobre sua famlia

Eu tenho (dois) irmos e (uma)

irm.Eu sou o mais velho.Eu sou a/o do meio.Sou o/a caula.Sou filho/a nico/Meu (irmo) (mdico).

Minha (irm) mora em (Recife).Meu pai de...Meus pais j so falecido(s).Meus pais se separaram quando eutinha (12).

Venho de uma famlia

grande/pequena.Tenho (parentes) tambm em(Petrpoles).Tenho uma famlia grande/pequena.Tenho (dois) filhos.Sousolteiro/casado/separado/divorciado.

Family matters

I have (two) brothers and (one)

sister.Im the oldest.Im in the middle.Im the youngest.Im an only child.My (brother) is (a doctor).

My (sister) lives in (Recife).My (father) is fromMy parents are deceased.My parents got divorced when I was(12).I come from a big/small family.

I also have family in (Petrpoles).

I have a big/small family.I have (two) children/kids.Im

single/married/separated/divorced.Ana Paula Lomonaco


15/98

Eu sou meu prprio av

http://www.youtube.com/watch?v=b7lWojSu-Pk

Im my own grandpa

http://www.youtube.com/watch?v=6BMsSs16BA4

Ana Paula Lomonaco


16/98

- Borrowing money

A: Can I borrow $5?B: Sure. Why do you need it?A: I want to buy lunch.B: Where's your money?

A: It's not in my wallet.B: Your wallet is empty?A: I don't have even one dollar in it.B: Being broke is no fun.

A: Even if it's only for a short while.B: It's always good to have friends.A: Friends will lend you money when you're broke.B: As long as you pay them back.

Ana Paula Lomonaco


17/98

- Whats on TV?

A: I'm bored.

B: What's on TV?A: Nothing.

B: There must be something on TV!A: Nothing that's interesting.B: What about that new game show?

A: Which one?

B: "Deal or No Deal"A: Tell me you're joking.B: I love that show.

A: I watched it once. That was enough.

B: It's on right now. Let's watch it together.Ana Paula Lomonaco


18/98

- How about a pizza?

A: What's for dinner?

B: I'm not sure.A: How about a pizza?

B: You had pizza for lunch.A: But I love pizza.B: Everybody loves pizza.

A: So why can't I have pizza for dinner?

B: Because you need variety.A: What's "variety?B: Different thingsnot the same thing all the time.

A: You mean, like a pepperoni pizza instead of a cheese

pizza? Ana Paula Lomonaco


19/98

Recebendo pessoas em casa(Na chegada dos convidados)

Oi!Conseguiram!Acharam fcil chegar aqui?Que bom que voc(s) veio/vieram.Por favor, entre(m).No repare(m) na baguna.

Geralmente mais arrumado.No grande coisa, mas...Me d seu (casaco).Sinta-se vontade em casa.Est/ Esto com fome?O que voc(s) quer(em) beber?

Temos refrigerante, gua, cerveja...Aceita(m) um (vinho)?Voc(s) se importa(m) se eu fumar?Venha conhecer a casa.Sirva-se. /Podem-se servir.

Entertaining guests(When the guests arrive)

Oh, hi.You made it.Did you have any trouble finding it?Im glad you could come.Please come in!Dont mind the mess.

Its not usually this messy.Its not much, but (Its home).Let me take your (coat).Please make yourself at home.Are you hungry?What would you like to (drink)?

We heave soda, water, beerWould you like some (wine)?Do you mind if I smoke?Let me show you around.Please help yourself/Please helpyourselves.

Ana Paula Lomonaco


20/98

Na sada dos convidados

Ah, j vai/vo?

No aceita(m) (um cafezinho) antes deir (em)?Vou pegar suas coisas.Adorei que voc(s) veio/vieram.Venha(m)-me visitar quando voc(s)quiser(em).

V se no some(m).Dirija com cuidado.Voc no quer ficar aqui?Voc pode dormir aqui se quiser. um pouco tarde para dirigir. muito longe para dirigir.

When the guests leave

Oh, so soon?

Wouldnt you like (some coffee) beforeyou go?Let me get your things.Im so glad you could come.Please feel free to stop by anytime.

Dont be a stranger.Drive safely.Would you like to stay here?You can sleep here if you like.Its a little late to be driving.You have a long drive.

Ana Paula Lomonaco


21/98

Quando os convidados ficam

Vou-lhe mostra seu quarto.

Por favor, fique bem vontade.Por favor, fique vontade para usaro que voc quiser.

Durma bem.Dormiu bem?

When the guests stay

Let me show you your room.

Please make yourself at home.Please feel free to use whatever youneed.

Sleep well.Did you sleep well?

Ana Paula Lomonaco


22/98

What time is it?

http://www.youtube.com/watch?v=h-kk3maDZ9k

http://www.youtube.com/watch?v=ub62GCUMZZo

http://www.youtube.com/watch?v=EujOzfXAYLE

http://www.youtube.com/watch?v=RSXJjnlZjNQ

Ana Paula Lomonaco


23/98

http://www.languageguide.org/english/telling-time/

Ana Paula Lomonaco


24/98

Colors

http://www.languageguide.org/english/vocabulary/colors/

Shapes

http://www.languageguide.org/english/vocabulary/shapes/

Ana Paula Lomonaco


25/98

Frequency adverbs

http://www.youtube.com/watch?v=wjHjqMsSYtY

Present Simple - Daily routines: English Language

http://www.youtube.com/watch?v=3W3AZ5Zw0n0 http://www.youtube.com/watch?v=8taQLwigIkE

Ana Paula Lomonaco


26/98

Ana Paula Lomonaco


27/98

Chamadas telefnicas de usopessoal (Personal calls).

Em ingls no h nada semelhante a um abrao emportugus. Um simples See you ou Take care suficiente na hora de se despedir ao telefone. Da

mesma maneira, no h equivalente em ingls paraDe onde fala? Outro coisa til para se lembrar que ocostume de pontuar a conversa com ah e sonsparecidos para mostrar que voc est ouvindo fica

muito estranho em ingls. Em geral, a despedida aotelefone em ingls de fato muito breve.

Ana Paula Lomonaco


28/98

Ligando

Oi, gostaria de falar com (Silvia) porfavor.Oi (a Silvia) est?

Aqui (o Pedro).Sou um amigo dela/dele.Trabalho com ela/ele.Oi, o (Pedro).

Voc est ocupado?Voc est podendo falar?Tentei ligar antes, mas......ningum atendeu....mas acho que voc no estava....estava ocupado.

...caiu na secretria eletrnica.

...caiu na caixa postal.Voc recebeu meu recado?

Calling

Hi, may I speak to (Silvia), please?

Hi, is (Silvia) there?This is (Pedro).Im a friend of hers/his.I work with her/him.Hi, its (Pedro).

Are you busy?Did I catch a bad time?I tried calling you earlier, butI didnt get any answer.the time line was busy.I kept getting a busy signal.

I got your answering machine.I got your voice mail.Did you get my message?

Ana Paula Lomonaco


29/98

Durante a chamadaOi (Pedro). Que bom que voc ligou.Recebi seu recado, obrigado.

Ah, que bom estava esperando sualigao.Me aguarda um segundinho? Eutenho que...S um segundo. Tem algum naoutra linha.

D pra me ouvir bem?Posso ligar para de volta?Quer que eu te ligue de volta?Essa ligao vai sair muito cara para

voc.Estou no meio de um negcio aqui

(Posso ligar para voc mais tarde?)

Olha eu tenho que ir agora. Eu...Eu j ligo para voc.Qual seu numero mesmo?

During the callOh, hi (Pedro). Im glad you called.I got your message, thanks.Oh, good. Ive been expecting youcall.Can you hang on just a second? Ihave toJust second. I have another call.

Can you hear me OK?Can I call you back?Do you want me to call you back?This call must be costing you afortune.Im kind of in the middle of

something right now. (Can I call youback?)Oh, you know what? I have to go. IIll cal you right back.

Whats your number again?

Ana Paula Lomonaco


30/98

Terminando

Preciso desligar.Ento ta bom...Gostei de falar com voc.

Vamos marcar alguma coisa.Um beijo/Um abrao.

At mais.Tchau.

Finishing

Listen, I have to go.OK, then.It was nice talking to you.But lets get together sometimeTake care.See you.Bye.

Ana Paula Lomonaco


31/98

Combinando um lugar

Ento, onde a gente se encontra?Que tal (seu hotel)?Posso busc-lo no (seu hotel).Que horas posso buscar voc?

Voc gostaria de me encontrar (nomeu escritrio).

Voc que sabe.

O que for melhor para voc.Onde voc quiser.Voc conhece...?Ns poderamos nos encontrar a/l.

Vamos fazer o seguinte:...Podemos nos encontrar (no seu

hotel) s (8:30).Que tal?Me avise se houver algumamudana.Se por algum motivo voc nopuder, me d uma ligada.

Deciding where to meet

So where do we meet?Haw about (your hotel)?I can pick you up (at your hotel).What time can I pick you up?Would you like to meet me(at my office)?Its up to you.

Whatevers most convenient for you.Wherever you want.Do you know?We could meet there.How about thisIll meet you (at your hotel) at (8:30).

Hows that?If anything changes just let meknow.If for some reason you cant make itjust give me a call.

Ana Paula Lomonaco


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Ana Paula Lomonaco


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Ana Paula Lomonaco


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Ana Paula Lomonaco


35/98

Ana Paula Lomonaco


36/98

Body

http://www.languageguide.org/english/vocabulary/body/

Face

http://www.languageguide.org/english/vocabulary/face/

Ana Paula Lomonaco


37/98

Booking a Doctor's

Appointment Patient

I need to make an appointment.

I need to see the doctor.

When is the doctor free?

I need to renew my prescription. Do you think the doctor could squeeze us in today?

I need to make an appointment for my husband.

My child needs to come in for a check-up.Ana Paula Lomonaco


38/98

Receptionist

What is your chart number?What is the appointment regarding?

Which day/what time is good for you?

Is January the 3rd okay with you?

How does four o'clock sound?

We'll see you then. I'm sorry the doctor is not taking new patients.

We'll call you if there are any cancellations.

' Ana Paula Lomonaco


39/98

Sample Conversation

Receptionist:Doctor's office. Jane speaking.

How can I help you?

Caller:I need to make an appointment with Dr.Harris.

Receptionist:Do you know your chart number?

Caller:No, sorry. It's at home and I'm at workright now.

Rece tionist:No roblem. What's our nameAna Paula Lomonaco


40/98

Doena

Antes

Acho que estou pegando algumacoisa.Est todo mundo pegando.

Acho que estou pegando umresfriado.

Estou tentando no pegar umresfriado.Voc esta bem?Voc no esta com uma cara muitoboa.

Voc esta um pouco plido.

Acho melhor voc ir para casa.V para casa e descanse.

Sickness

Before

I think Im coming down withsomething.Theres something going around.I think Im catching a cold.

Ive been fighting off a cold.

Are you OK?You dont look very well.

You look a little pale.

Maybe you should go home.Go home and rest.

Ana Paula Lomonaco


41/98

Durante

Estou doente.No estou me sentindo muito bem.Estou com...No estou muito no clima.Estou pssimoSoube que voc no esta sentindomuito bem.

Fiquei sabendo que voc tem...O que voc tem?Posso fazer alguma coisa?O que voc tem que fazer ...A melhor coisa ...Como que voc esta?

Eu sei como voc esta se sentindo.Odeio isso.Posso imaginar como voc est sesentindo.S precisa descansar.Espero que se sinta melhor.

Se precisar de alguma coisa, s me

During

Im sick.Im not feeling very wellI haveIm feeling a little under the weather.I feel awful.I heard you werent feeling very well.

I heard you haveWhats the matter?Is there anything I can do?What you should do isThe best thing is to isHow are you feeling?

I know how you feel.I hate that.I can imagine how you must feel.

You just need to rest.I hope you feel better.

Call if you need anything, OK?Ana Paula Lomonaco


42/98

HospedagemHotel Hspede

Voc tem vaga para (1pessoa/2pessoas) para o dia...Eu tenho uma reserva.Em nome de (Silva).

Aqui est o comprovante.Eu quero um quarto para (1 pessoa/2

pessoas).Para (2) noites.Quanto a diria?Tem (TV a cabo) nos quartos?Tem banheiro no quarto?Com caf da manh?

AccommodationHotel Guest

Do you have anything available for (1person/2 people) on...I have a reservation.Under the name (Silva).Heres the confirmation.I need a room for (1 person/2

people).For (2) night.How much is that a night?Does the room have (cable TV)?Is there a bathroom in the room?Is breakfast included?

Ana Paula Lomonaco


43/98

Tem alguma visita?Gostaria/Gostaramos de uma vistapara (o mar), se possvel.

Preciso ser acordado s 7:30.A que horas o check-out?Como fao para conseguir umalinha?Posso deixar minha bagagem narecepo?

Posso deixar meus objetos de valorno cofre?

Voc(s) pode me informar sobre asatraes locais?Posso comprar ingressos aquipara...?Onde fica o ___mais prximo?Tem algum recado para mim?

Does it have a view?Id/Wed like a view facing (theocean), if possible.

I need a wake up call at 7:30.What time is check-out?How do I get an outside line?

Can I leave my bags at the frontdesk?

Can I leave my valuables in the safe?

Do you have information on localattraction?Can I buy tickets here for the?

Where is the nearest___?Do I have any messages?

Ana Paula Lomonaco


44/98

Compras Shopping

comum para um lojista cumprimentar um cliente

com Tudo bem? em ingls ao entrar na loja. Estecumprimento no exige resposta. Normalmente um HI(Oi) mais do que suficiente. Os preos nas lojasrefletem o preo sem acrscimo dos impostos.

Normalmente isso acrescentado depois, no caixa. Ataxa dos impostos varia de estado em estado, masnormalmente fica na faixa de 8,5% sobre o preo de

venda.

Ana Paula Lomonaco


45/98

Cliente

S estou olhando, obrigado.Vocs aceitam (American Express)?Vocs aceitam cheque de viagem?Vocs tm...?Estou procurando...

Vi uma (jaqueta) na vitrine.Est em promoo?

Posso mandar isso para o Brasil? pra presente.Vocs podem embrulhar isso parapresente?Quanto fica o imposto?Qual o preo na promoo?

Voc tem no tamanho P/M/G/GG?

Voc tem num tamanhomenor/maior?Onde ficam os provadores?

Customer

Im just looking, thanks.Do you take (American Express)?Do you take travelers check?Do you have?Im looking forI saw a (jacket) in the window.Is this on sale?

Can I have this sent to Brazil?Its a gift for someone.Can I have this gift-wrapped?

Whats the price on this with tax?Whats the sale price on this?

Do you have this insmall/medium/large/extra large?Do you have this in a smaller/largersize?Where are your fitting rooms?

Ana Paula Lomonaco


46/98


47/98

Lidando com atrasos

Tem como adiantar isso?

Tem previso de...?

Eu/ns gostaramos de ter isso antesse for possvel.Se voc(s) puder(em) de alguma

forma (mandar antes), eu ficariamuito agradecido.

Se voc(s) puder(em) enviar isso(hoje) seria timo.

Acho que vou precisar antes (que

isso).No gostaria de ter que ir a outrolugar para comprar isso.

Dealing with delays

Is there any way I/we could get thatsooner?Do you have any idea how muchlonger its going to be?I/we really would like to get thatsooner, if possible.If theres any way you could (send it

sooner), I would really appreciatethat.

If you could send that (today), thatwould be great.Im afraid Im going to need it

sooner (than that).Id hat to have to go somewhere elsefor this.

Ana Paula Lomonaco


48/98

English for Cashiers

The word "cashier" means someone who handles"cash" and other types of money in a shop, store,restaurant, bank or other business. But see the

EnglishClub Tip below for more on this.

Most cashiers receive training on the job. Your trainingmay be difficult if your supervisor doesn't speak your

native language. These pages will help you learn andpractise vocabulary and expressions related to workingas a cashier. Read and listen to the lessons. Then takethe quizzes to test your comprehension

Ana Paula Lomonaco


49/98

Cashier Transactions:

Language Here are some expressions to use on the job. Practise

them with a friend or family member. Refer to thevocabulary listif you don't know a word. Do you have adiscount card today?

Are you using any coupons today?

I will need to see some ID to sell you a lottery ticket.(for age restricted items)

I'm sorry but your card has been declined. Would youlike to use another form of payment? (when a credit or

debit card has insufficient funds.)Ana Paula Lomonaco
http://www.englishclub.com/english-for-work/cashier-vocabulary.htmhttp://www.englishclub.com/english-for-work/cashier-vocabulary.htm


50/98

Sample Cash transaction

Cashier:Hello. Is this everything for you today?

Customer:Yes. Just a few items today.

Cashier:Did you find everything you were looking for?

Customer:Yes, thank you.

Cashier:Okay. Your total comes to $8.70. (say "eightseventy" or "eight dollars and seventy cents")

Customer:Can you break a fifty? I'm afraid I don't haveanything smaller.

Ana Paula Lomonaco


51/98

Sample Credit Card

transaction Cashier:Here is your order, sir. Two pepperoni pizzas.Will there be anything else? Customer:No, that's great thanks.

Cashier:Okay. Will that be cash or charge today?

Customer:Charge.

Cashier:Okay. Please swipe your card in themachine...Sorry, can you try again please.

Customer:Is there a problem with my card?

Cashier:No, it's going through fine this time. I'll justAna Paula Lomonaco


52/98

English for Tour Guides Being a tour guide is a very important job. In many

cases, the tour guide is a traveller's first impression of aforeign country. In other cases a tour guide may beresponsible for teaching tourists about the culture andsites in a city or town. In addition, many tour guideshold the responsibility of teaching tourists aboutsafety. Even if you are only responsible for taking atourist from the airport to his or her hotel, it is yourresponsibility to make the short trip interesting,informative, and safe. The following pages will help

you learn some important vocabulary and phrases thatyou can use with your English-speaking tourists.Check your understanding as you go.Ana Paula Lomonaco


53/98

Explaining Rules, Safety and

Etiquette Tour Guide

You are strictly forbidden from taking photographs

inside the museum. Please stay on the marked path.

I'm sure this goes unsaid, but remember to place all

trash in the garbage bins. Please pay attention to the time. We don't want to keep

the driver waiting.

Classes are in session, so we need to keep our voicesAna Paula Lomonaco


54/98

Explaining safety Tour Guide

Please keep your seatbelts fastened at all times.

I ask that you keep your hands inside the train.

As a safety precaution, please stand behind the yellowline.

For your own safety, we ask that you refrain fromputting your arms out the window.

Please do not feed the animals.

Please remain seated until we come to a full stop.Ana Paula Lomonaco


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Showing Places of Interest Tour Guide

In front of you is...

On your right/left you will see...

Up ahead...

On your left you will see...

As we turn the corner here, you will see...

In the distance...

If you look up you will notice...Ana Paula Lomonaco


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Tourist Questions

Is that the...you were talking about?

Are we going to pass the...?

Are we going to see any...?

Is it on the right or the left?

I don't see it. Can you point it out again?

Did I miss it?

Will we see it on the way back?

Ana Paula Lomonaco


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Sample Conversation Guide:It's about a three minute ride up to the top of the mountain. As we pass the two towers the

gondolla may sway a little.

Man:This thing is safe, right?

Guide:Yes, you don't have anything to worry about. We do about 100 trips a day up the mountain, andthese tours have been going on for over ten years without any accidents. Keep your eyes open for wildlifeas we ascend. It isn't uncommon to see deer and even bears.

Woman:What's that mountain to the left called?

Guide:That's Mount Karen. And to the right of that with the three small points is Mount Brown. Now, ifyou look up straight ahead, you should be able to see a large eagle's nest. Does everyone see it there?

Man:Are there any baby birds?

Guide:That's a good question. I haven't seen any yet, but we usually see them around this time of year.

Woman:What's that lake down there, to the right of the green meadow?

Guide:I'm glad you asked. That's John Lake. It's actually a man made pond that was built as part of aconservation effort over twenty years ago. During the 70's there was a lot of clearcutting of forests in thearea, and much of the wildlife was lost. Since John Lake was built, ducks, swans, and geese havereturned to the area.

Man:Is this the highest mountain in this region?Ana Paula Lomonaco


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Sample Tour Guide Speech

Listen and practice

http://www.englishclub.com/english-for-work/tour-guide-sample-speech.htm

Ana Paula Lomonaco


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Welcoming tourists:

Hello everyone. My name is Luca. Onbehalf of Suntan Tours I'd like towelcome you all to Los Cabos. The busride to your hotel will take about fifteen

minutes. Right now I'd like to take aminute to familiarize you with the areaand discuss some brief safetyprecautions. Firstly, I ask that youremain seated until we reach our

destination and that you not eat ordrink while on the bus. Secondly, pleaserealize that it is against the law to getdrunk in public. Enjoy your vacation,but do drink responsibly and do notdrink and drive.

Ana Paula Lomonaco


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Describing the location:

I promise you are going to enjoy yourstay here in San Jose, Los Cabos. This is a

beautiful, quiet city where you can relax,sit by the beach, enjoy great meals andfeel very safe. You can walk into townand enjoy the fountains or take amoonlit walk along the water. Please donot swim here. This is not a safe place to

swim because there is a strongundertow. Cabos San Lucas is the placeto go if you want to enjoy swimming inthe ocean. You can take a short bus ridefrom your hotel. There you will alsoenjoy entertainment and dancing.

Ana Paula Lomonaco


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Introducing special events and offers:

Suntan tours offers a variety of specialdiscounts depending on your travel

plans. We have golf packages, as well asguided whale boat tours, and fishingcharters. There will be a shortinformation session at 1pm in the lobbyof the hotel tomorrow where you canlearn all about these offers. We

recommend that you do not purchasepackages from street vendors as they arenot always 100 percent reliable. Theyalso may charge you more than whatthey say. Please take my advice and allowSuntan tours to book all of your day tripsand activities while you are here.

Ana Paula Lomonaco


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Offering advice:

If you need to exchange your dollars intopesos, please use a bank or money

exchange. We don't recommendexchanging your money at the hotelbecause you won't get a fair rate. Somerestaurants will accept American orCanadian money, but you are better offto exchange your money and pay with

pesos. Or, if you prefer, you can alwaysuse your credit cards. Also, if you want toget around the city, or travel to CabosSan Lucas, we recommend that you takethe local bus rather than a taxi. The buscosts about one American dollar, and thedriver can give you change if you don'thave the exact amount. If you do decideto take a taxi make sure that younegotiate a price before you go.

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English for Hotel Staff

Working in the hotel industry you will come acrossmany types of travellers. Some will be business guests,others will be tourists and visitors. Many will speak a

different language other than your own. Chances are,plenty of your guests will speak English. Do you knowhow to speak politely to a guest in English? Can youunderstand their requests and serve them accordingly?

Whether your job is to take reservations or clean thehotel rooms, these pages can help you learn important

words and expressions to use on the job in the hotelindustry. Read and listen to the lessons. Then take the

quizzes to test your comprehension.Ana Paula Lomonaco


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Taking a Reservation

Front Desk Receptionist

Enterprise Hotels, Lise speaking. How can I

help you?What date are you looking for?How long will you be staying?How many adults will be in the room?I'm afraid we are booked that weekend.There are only a few vacancies left.We advise that you book in advance duringpeak season.Will two double beds be enough?Do you want a smoking or non-smokingroom?The dining room is open from 4 pm until10 pm.We have an indoor swimming pool andsauna.

We serve a continental breakfast.Cable television is included, but the moviechannel is extra.Take Exit 8 off the highway and you'll seeus a few kilometers up on the left handside.The rate I can give you is 99.54 with tax.

We require a credit card number for adeposit.

Guest

I'd like to make a reservation for nextweek.

Is it necessary to book ahead?Do you charge extra for two beds?How much is it for a cot?Do you offer free breakfast?Is there a restaurant in the hotel?Do the rooms have refrigerators?Do you do group bookings?

Is there an outdoor pool?Do you have any cheaper rooms?When is it considered off- season?

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Sample Conversation

Receptionist:Thanks for calling Quality Inn. Morine speaking.

Caller:Hello. I'm interested in booking a room for the September long weekend.

Receptionist:I'm afraid we're totally booked for that weekend. There's a conventionin town and we're the closest hotel to the convention centre.

Caller:Oh, I didn't realize. Well what about the weekend after that?

Receptionist:So... Friday the seventeenth?

Caller:Yes. Friday and Saturday.

Receptionist:It looks like we have a few vacancies left. We recommend that youmake a reservation, though. It's still considered peak season then.

Caller:Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist:Yes, all of our rooms have two double beds. The rate for that weekendis $129 dollars a night.

Caller:That's reasonable. And do you have cots? One of my daughters might be

bringing a friend. Ana Paula Lomonaco


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Checking Guests In and Out

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Check In


What name is the reservation under?How long will you be staying?Are you planning on checking outtomorrow?I'm afraid you can't check in until after

4:00 pm.What type of vehicle are you driving?Do you know the license plate numberof your vehicle?Complimentary breakfast is served inthe lobby between 8 and 10 am.

I'll give you two room keys.The dining room is on the main floor atthe end of the hall.The weight room and sauna are on thetop floor.Just call the front desk if you need anyextra towels or pillows.

Guest

We have a reservation under JillMcMann.Do you have any vacancies?Is the hotel booked, or can we get aroom for tonight?How do we get to our room from here?Is it okay to park out front?What time is the pool open until?What time is breakfast served at?Is it too early to check in?Can we get a wake-up call?

When is check out time?

Ana Paula Lomonaco


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Check Out


Are you ready to check out?What room were you in?How was your stay?Was everything satisfactory?Will you be putting this on your card?

And how will you be paying for this?Would you like to speak to the hotelmanager on duty?I'll just need your room keys, please.Enjoy the rest of your holiday.Have a safe trip home.

Guest

We're checking out of room 401.Sorry we're a bit late checking-out.I'm afraid we overslept/slept in.We really enjoyed our stay.We have a few complaints.We'll be back next time we're in town.

Ana Paula Lomonaco


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Sample Conversation

Listen and practice

http://www.englishclub.com/english-for-work/hotel-check-in-out.htm

Ana Paula Lomonaco


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Receptionist:Hi there. Are you checking outnow?

Guest:Yes, sorry. I know we're a few minuteslate.

Receptionist:That's no problem. It's always

really busy at check out time anyway. Guest:Oh, really. The last hotel we stayed in

charged us for a late check out.

Receptionist:The hotel isn't booked this week,so it's not a problem. How was everything?

Guest:The room was great. The beds werereally comfortable, and we weren't expectingour own frid e.Ana Paula Lomonaco


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English for Taxi Drivers

Phrases that taxi drivers can use withEnglish-speaking passengers.

Ana Paula Lomonaco

W l D i i


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Welcome

Hi / HelloGood morning

Good afternoonGood eveningHow are you today?Hi. I can take 4 passengers.

Destination

Where can I take you?Where are you going?

What's your destination?I don't know that place. Do you have a map?Can you show me on this map?Are you in a hurry?It is very close.It is pretty far away.It will take about 15 minutes.It takes about one hour to get there.It is faster to take the expressway but youhave to pay the toll.

Ana Paula Lomonaco

Understanding the passenger Traffic conditions


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Understanding the passenger

Speak slowly, please.

Sorry, I don't understand.Yes, I understand. I'll take you there.Please ask someone to write it in Thai /Chinese / etc.No problem.

Special instructions / requests

I'll put your luggage in the boot / trunk.Put on your seat belt, please.

Is it okay if I open a window?Is the air-conditioning okay?Please don't eat in the car.No smoking, please.Do you want me to wait?I have to get some gas.

Traffic conditions

It's rush hour.

There's a traffic jam.The traffic is bad over there. You'llget there faster if you walk fromhere.I think there's been an accident.I'll try a different way.

Fare and fees

The total price is $10.Thank you for the tip.Do you have smaller notes/bills?

I don't have any change.The customer pays for the expressway,OK?You in a hurry? Take the expressway?There is a toll way fee. You pay the fee,ok?

Ana Paula Lomonaco


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Goodbye

Watch out for motorcycles before gettingout!Don't forget your things.

Thank you for your business.Hope to see you again.It's been nice chatting with you.Enjoy your stay in Thailand / China / etc.You're welcome.

No serviceSorry, that is out of my boundaries.I can't go there. I would have to come backwithout a fare.Sorry, I don't go to the airport.I'm all done for the day / night.I have to return the car on time.

My car needs servicing.I'm sorry. Have a nice day.I can call another driver / company for you.

Small talkHave you been here before?Are you from around here?How do you like Bangkok / Beijing / etc?Are you here on business?

Are you staying long?Good weather, huh? Not too hot, not toocold.I hope the weather gets better for you.

Things a passenger could say

Can I get a ride?How many people can you fit?How long will it take?Please wait for me.You can keep the meter running.Do you have a flat fee to the airport?I'm in a bit of a rush.Can we get there by 10 o'clock / noon / 4pm

/ etc?Could you slow down, please?Is this the quickest way?Do you take credit cards?Do you have change?Keep the change.Thanks for the ride / lift.

Ana Paula Lomonaco

W d h k


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Wordchecker

passenger: person travelling in car, bus, train (not the driver)destination: place where you want to go

map: diagram or picture showing streets and roadsin a hurry: rushed; need to go fastexpressway / motorway: fast roadtollway: fast road with feetoll: charge; feeboot / trunk: box at back of car for luggage, cases etcseat belt: strap to hold somebody in their seat in a car or airplaneaccident: crash; a car hitting another car or a personfee: price; chargenote/bill: paper moneyboundaries: limits

fare: price for taxi; passengerflat fee: fixed pricein a rush: in a hurrry; late; want to go fast

Ana Paula Lomonaco


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Sample conversation Taxi driver Hi. Where are you going?

PassengerTo the train station, please.

Taxi driverShall I put your bag in the trunk?

PassengerNo thanks. I'll keep it with me. How long will it take to the station?

Taxi driverAbout 30 minutes. Are you in a hurry?

PassengerYes, I'm a bit late.

Taxi driverWe can take the expressway. There's an extra charge, okay?

PassengerThat's okay, thanks.

Taxi driverFasten your seatbelt, please.

PassengerOkay.

Taxi driverHere's the expressway. Can I have $3 for the fee?

PassengerHere you are.Ana Paula Lomonaco


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Grammar Corner

Ana Paula Lomonaco


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When to Use Any or SomeBy Kenneth Beare

Someand anyare used with both countable anduncountable nouns to ask about, confirm and respondnegatively about an indefinite amount. Someand any

are used with singular and plural verb forms. Here aresome examples followed by the rules:Do you have anysalt? There are some chairs in that room. She doesn'thave any money.

Ana Paula Lomonaco
http://esl.about.com/bio/Kenneth-Beare-2205.htmhttp://esl.about.com/bio/Kenneth-Beare-2205.htmhttp://esl.about.com/bio/Kenneth-Beare-2205.htm


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In / On / To / AtBy Kenneth Beare

IN

Use 'in' with spaces:

in a room / in a building

in a garden / in a park

Use 'in' with bodies of water:

in the water

in the sea Ana Paula Lomonaco


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AT

Use 'at' with places: at the bus-stop

at the door

at the cinema

at the end of the street

Ana Paula Lomonaco


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ON

Use 'on' with surfaces:

on the ceiling / on the wall / on the f loor

on the table

Use 'on' with small islands: I stayed on Maui.

' ' Ana Paula Lomonaco


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TO

Use 'to' with movement from one place to another:

I went to school.

Did you go to work?

Let's go to the shopping mall.

DO NOT Use 'to' with 'home'

Ana Paula Lomonaco

P iti f Ti I / At /


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Prepositions of Time - In / At /

On IN

Use 'in' months and years and periods of time:

in January

in 1978

in the twenties

Use 'in' a period of time in the future:

in a few weeks

in a couple of days

Ana Paula Lomonaco


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Articles - The / A / AnBy Kenneth Beare

a= indefinite article (not a specific object, one of anumber of the same objects) with consonantsShe has a dog.I work in a factory.

an= indefinite article (not a specific object, one of anumber of the same objects) with vowels (a,e,i,o,u)Can I have an apple?She is an English teacher.

the= definite article (a specific object that both theperson speaking and the listener know)The car over there is fast.

The teacher is very good, isn't he?Ana Paula Lomonaco


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Uses of 'Like' 'Like' can be used as a verb or as a preposition. There

are a number of common questions with 'like' that areeasy to confuse.

What's he like?- 'What like?' is used to ask about a

person's or object's character and is general in nature.What does he like?- This use of the verb 'like' is for

general preferences. 'Like' as a verb is generallyfollowed by the 'ing' form of the verb (I like playingtennis).

What does she look like? - 'Like' is used as apreposition to express physical appearance. In this

case, 'like' can also mean 'similar to' if you are makingAna Paula Lomonaco


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Verbs Followed by the Gerund

or the Infinitive

Ana Paula Lomonaco


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Verb + 'ing' OR Verb +

Infinitive

When two verbs are used together, the second verb isoften in the gerund form (-ing) or the infinitive. Thereare no specific rules concerning which verbs take

which form. Like irregular verbs, you will need to learn

which form a verb takes. Common Verbs + 'ing'

go

enjoyquitdiscussmind

can't stand Ana Paula Lomonaco


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Common Verbs + Infinitive

promiseplanrefuse

want

needdecidehope

Examples:

I promised to help him.Alice needs to start that task.

He decided to quit his job.Ana Paula Lomonaco


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Pronouns Subject Pronouns - I, you, he, she, it, we, you, they

function as the subjectof a sentence:

Ilive in New York.Doyoulike playing tennis?

Hedoesn't want to come this evening.Sheworks in London.Itwon't be easy.Weare studying pronouns at the moment.

Youwent to Paris last year, didn't you?Theybought a new car last month.

Ana Paula Lomonaco


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Object Pronouns - me, you, him, her, it, us, you,them serve as the object of a verb.

Give methe book.He toldyouto come tonight.She asked him to help.

They visited herwhen they came to New York.She bought it at the store.He picked us up at the airport.The teacher askedyou to finish your homework.

I invited them to a party.

Ana Paula Lomonaco


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Possessive Pronouns - mine, yours, his, hers, its,ours, yours, theirsshow that something belongs to

someone.

That house is mine.This isyours.

I'm sorry, that's his.Those books are hers.Those students are ours.Look over there, those seats areyours.

Theirswill be green.

Ana Paula Lomonaco


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Demonstrative Pronouns - this, that, these, thoserefer to things. 'this' and 'these' refer to something that

is near. 'that' and 'those' refer to things that are fartheraway.

Thisis my house.Thatis our car over there.Theseare my colleagues in this room.Thoseare beautiful flowers in the next field.

Ana Paula Lomonaco


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Possessive adjectives - my, your, his, her, its, our,your, theirare often confused with possessive

pronouns. The possessive adjective modifies the nounfollowing it in order to show possession.

I'll get mybooks.Is thatyourcar over there?That is histeacher, Mr Jones.I want to go to herstore.

Itscolor is red.Can we bring ourchildren?

You are welcome to inviteyourhusbands.

Ana Paula Lomonaco


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Present Simple

Use the present simple to talk about activities orroutines which take place on a regular basis.

Positive SentencesSubject + present conjugation ofverb + objects

I / You drive to work every day.She / He / It drives to work every day.

You / We / They drive to work every day.

Negative SentencesAna Paula Lomonaco

Modal Verbs


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Modals are verbs that modify other verbs. Themost common modals are:Can

ShouldMustNote that all subjects take the same form of themodal.

PositiveSubject + Modal + Base Form of Verb + Objects

ExamplesHe can play the piano.I must leave soon.

NegativeSubject + Modal + Not + Base Form of Verb +ObjectsExamplesThey can't visit next week.You shouldn't go to that film.

QuestionModal + Subject + Base Form of Verb + ObjectsExamplesCan you help me?

What should I do?

Giving Advice with Should

'Should' is used when asking for or giving advice. Itis also used when asking for suggestions.

ExamplesI think you should see a doctor.What type of job should I get?

Expressing Ability with Can'Can' is used to speak abilities.ExamplesHe can speak Japanese.Can you play golf?

Asking for Permission with May'May' is used to ask for permission.

ExamplesMay I help you?May I visit you this afternoon?NOTE: In spoken English, 'Can I ...?' is often usedinstead of 'May I ...?'

Ana Paula Lomonaco


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