Dinâmicas de Service Thinking
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Dinâmicas de Service Thinking
Carlos Becker
Odisnei Galarraga
Software Process
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Acreditamos que melhorar os serviços passa por qualificar as pessoas e processos
Serviços …
Serviços suportados
por TI
Servicos de TI
Serviços de software
Onde estamos
Onde começamos
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Design thinking
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Gás: produto ou serviço?
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Cases Produto -> Serviço
• Zipcar - A Product Becomes a Service – https://www.youtube.com/watch?v=MaiSk9_aShA – http://www.treehugger.com/clean-technology/zipcar-a-product-
becomes-a-service.html
• Tesco - Tesco QR Code Subway Store – https://www.youtube.com/watch?v=rq7ms9U8Uzc
• Serviços de entrega de produtos de origem orgânica viram negócio no RS – Cesta Feira - http://g1.globo.com/rs/rio-grande-do-sul/meu-
negocio-meu-emprego/noticia/2014/01/servico-de-entrega-de-produtos-de-origem-organica-vira-negocio-no-rs.html
– Empório do bem https://www.youtube.com/watch?v=PVfZZM9CE2s
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Desafio
• Ressignificar Geladeira
• “Geladeira as a Service”
• Dinâmicas:
– Managing Dojo 35 min
– World Coffee 10 min
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Desafio
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Grupos
• Até 10 participantes
• Quanto menos você conhecer os integrantes, melhor!
• Viva as diferenças!
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Managing Dojo
http://www.managingdojo.org
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Locomover-se de forma autônoma sem precisar comprar um carro Custo inicial
Custo de manutenção
Desvalorização
Frota ociosa
Transporte publico limita
autonomia
Aluguel online
App de taxi
Rede social de caronas
Carro emprestado
Carro compartilhado
é viável
Diminui o trafego
É simples e fácil de usar
Frota compartilhada tem ocupação
mínima de 70%
Cada carro compartilhado
reduz de 7 a 10 carros privados
Reduz o tempo de
setup em 60%
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World Café
http://www.theworldcafe.com
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Muito obrigado!
• Carlos Becker
• www.swprocess.com.br
• https://www.facebook.com/swprocess
• (51) 3273 4757