www.getmymind.com

Customer Service and Market Watch via .

are you listening?

www.getmymind.com

How brands interact with Social media?

Customers checking:- Brand’s website- Brand’s Twitter account- Brand’s Facebook page

Brands using:- Website- Twitter account- Facebook Fan page

News, products info, next events…

Customers are passive, they follow, read info…

Customers tell you only what they want to

www.getmymind.com

How getmymind could help?

Customers are talking about your brand to

give advices, opinions, feelings…

Advices

Getmymind helps you listen what is

being said and join the conversation

Opinions

HelpFeelings

www.getmymind.com

How to engage the conversation?

Without getmymind: With getmymind:

Customers have to contact your company and wait for your reply

1. One contacts your company to ask a

question, complaint, request some help

2. Your company provides a reply

1. A question, comment, complaint, request help is posted

to the community without contacting you

3.Time wasted, call center providing bad

replies = negative brand feeling

2. Getmymind alerts you about this comment

3. You can engage the conversation and respond quickly

Improve customer satisfaction by being

proactive

www.getmymind.com

www.getmymind.com

are you listening?