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Overview

www.digi.com

Features/Benefts

Technical Support Plansfor Digi Development ProjectsSupport, Sotware Maintenance, On-Site Consultation

Proessional technical support services and a completesupport plan oering are key actors in defning thesuccess o your product development eort. Digis teamo experienced technical support engineers provides rapid,

accurate assistance to resolve all technical problems youmay encounter in the shortest time possible.

Digi support begins at startup. Digi developmentkits provide out-o-the-box application and productdevelopment and include basic installation and initialsetup support without charge.

Digi support continues beyond startup. Digi oers ourlevels o support, rom low-cost plans or customersrequiring minimal support to premium plans or largescale and complex projects. Additionally, Digi can providecustomized technical training or all our embedded and

non-embedded product solutions.

Leverage the expertise o Digis team o support engineers.Support plans rom Digi minimize the risk o delays andmissed deadlines, ensuring a smooth, rapid developmentpath or your product.

Expert technical support services can dramatically shorten time-to-market and minimize design risks for customers of Digis box

products, embedded modules and microprocessors.

Reducedcost,designriskandtime-to-market

Quickescalationpathforcriticalissueresolution

Freeaccesstoonlinesupportforum,knowledgebase and case management

Supportoptionsindependentofsoftware platform

Freesupportforinstallationandstartupof

Digi development kits

Fourlevelsofsupportplans

- Flexiblecontactmethodsandavailabilityhours

- Options for on-site consultation, prioritysupport and dedicated engineer

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Visit www.digi.com for part numbers.

info@digi.com

Digi InternationalWorldwide HQ877-912-3444952-912-3444

Digi InternationalFrance+33-1-55-61-98-98www.digi.fr

Digi InternationalJapan+81-3-5428-0261www.digi-intl.co.jp

Digi InternationalIndia+91-80-4287-9887

Digi InternationalSingapore+65-6213-5380

Digi InternationalChina+86-21-5150-6898www.digi.cn

BUY ONLINEwww.dig

DIGISERVICEANDSUPPORT-YoucanpurchasewithcondenceknowingthatDigiishereto support youwithexperttechnicalsupport.www.digi.com/support

2006-2011 Digi International Inc.Digi, Digi International, the Digi logo and the Making Wireless M2M Easy logo and iDigi are trademarks or registered trademarks of Digi

International in the United States and other countries worldwide. All other trademarks are the property of their respective owners. informationprovided is subject to change without notice.

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Contacting Digi technical support may save hours o valuable development time. Choose the plan that best fts yourdevelopment needs and required level o support.

Principal Support Agreement

DG-ESUP-PRI

General

Term Annual Annual Annual Annual

Product Coverage Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi

Hardware Support Y Y Y Y

Sotware Support Y Y Y Y

Sotware Updates Available for Purchase Available for Purchase Included Included

Access and Response

Total Hours 5 10 50 100

Total Cases Unlimited Unlimited Unlimited Unlimited

Available Times North America, EMEA Business Hours North America, EMEA Business Hours* North America, EMEA Business Hours* North America, EMEA Business Hour

Contact Options Email, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal

On-Site Consultation N N 1-Day 2-Day

Priority Support N N Y Y

Dedicated Support Contact N N N Y

Escalation Path Y Y Y Y

Online Case Management Y Y Y Y

Online Knowledge Base Y Y Y Y

Online Product Forum Y Y Y Y

Support Plans

Bronze Support Agreement

DG-ESUP-BRONZE

Silver Support Agreement

DG-ESUP-SILVER

Gold Support Agreement

DG-ESUP-GOLDSpecifcations

*Additional time zones may be supported upon reque

Travel expenses paid by customerDays may be divided into two trips

Priority Support: Customer issues are promoted to the top o the support queue, resulting in aster responsetimes and problem resolution.

Dedicated Support Contact: A Digi support technician is assigned to a specifc account, has amiliarity with thecustomers application and environment, and may be contacted directly.

Escalation Path: Critical issues are prioritized and sent to Digis engineering departments to properly addressproblems in the shortest time possible.

Development support agreements are required or all sotware development questions. Development questions arequestions related to creating application code, troubleshooting/debugging code, or consultation on Digi API usage.

Contact your regional Digi sales ofce or more inormation and pricing.