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BMC Event Manager Overview and PEM/BEM migration
James J. Chung
Solutions Architect/Principal Consultant
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Agenda
BMC Event Manager solution BMC Event Manager architecture overview BMC Event Manager (Cells, Dynamic Data Model, Event Policy)
BMC Event Manager Adapters
BMC Impact Explorer
Other features of BMC Event Manager Distributed Role-based Security
Fault Tolerance Secure Communications
Integrations
BMC Patrol Enterprise Manager Roadmap
PEM -> BEM Migration
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SIM and PEM/BEM
Service ImpactManagement
EventManagement
BMC Event Manager/Patrol
Enterprise Manager, along with
BMC Service Impact Manager
provide the backbone to a BSM
solution, enabling the bridging of IT
Operations and the Service Desk
side of the business.
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BMC Event Manager Architecture Overview
ServicesBMC Impact Integrat ionmodules
3rdParty Integration
Event Translation
Synchronization
Service Desk Integrations
Database Integration
IT Management Integrations
Adapters - collect and parse messages
BMC Event Manager
High PerformanceEvent Processing
Policies
Event Correlation
Automated Actions
Rules Engine
Dynamic Data Model
Synchronization
Failover
BMC Portal
User Authentication
Role-based Security
User PreferencesLicensing
LDAP Integration
Services
Applications Databases
Local Node
Event Processors
3rdParty
Management Agents
Networks
SNMP
traps
0100100
11101103rdParty Element
Managers
BMC Impact Explorer
Role-base Views
Real-time VisualizationService Status
Event Groups / Map Views
Cause & Impact Drill-down
Extensible Help
Operator Actions
Event Operations
IT Operations
Service Desk
Servers
NT & Unix
Log files
PATROL
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Adaptive, Peer-to-peer Architecture
Adaptive means Flexible
Dynamic
Peer-to-peer means Scalable
Resilient
Data
Rules
Engine
Components
Events
Components
Events
Data
Rules
Engine
Visualization
Of Distributed
Information
BMC Impact Explorer
BMC Impact Manager BMC Impact
Manager
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The Cells
Components responsible for processing events
Aggregates events from multiple sources Filters, normalize, de-duplicate, enrich, correlate and abstract events Handles events according to business and operations rules.
Escalate, blackout, etc
Responds to events executing pre-defined actions Local or remote
Powerful engine Can run on non-dedicated hardware CPU and memory usage can be tuned
Securely and reliably sends events to Other Cells Remedy Service Desk
BMC PATROL Enterprise Manager BMC MainView Auto-Operator
Cross-platform Windows 2000, XP, 2003 Server Solaris, AIX, HP-UX, Linux
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Rule Language
Break event processing into distinct phases The rules language offers and exceptional
level of flexibility through 9 different levelsof rules processing.
Powerful built-in functions Facilitate filtering, enrichment,
abstraction, and correlation of events
Enable integrating externaldata and applications
Powerful Timer mechanism
Escalation
Define policies for notification, blackout
and escalation Automate response and preventive actions Reduce human workload
EventR
epository
ContextualData
Refine
Filter
Regulate
New/Update
Abstract
Correlate
Execute
Timers
Propagate
Threshold
E
vents
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Distributed Role-based Security
Each Cell, service component, event collector, and operator action hasaccess control based on user roles
Provides fine-grained access control in a distributed environment
Manages user and role membership in LDAP, MS-ADS if desired
Cell CCell A Cell B
BMC Impact Portal
Server
Identification
Config and Security Info
ReadWriteExecute
Console
ReadWriteExecute
LDAP
Server(optional)
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Fault-Tolerant Information Delivery
All transfers of event information arebuffered
Guarantees delivery during eventstorms
Recognizes and recovers fromintermittent connectivity loss
Automatic event synchronization withbuilt-in loop detection
Maintains data consistency acrosscells
Hot backup Provides failover for
automation servicesHot backup Impact Explorer servers Provide redundant
authentication services
BEM cellBEM cell
BEM cell BEM cell
Failover
Failover
Heartbeat
Synchro-
nization
path
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Secure, Firewall-friendly Communications
Communications are encrypted by default Only one port per Cell required
Source and destination ports can be restricted
BMC Event
Manager
BMC EventManager
BMC EventManager
BEM port
BMC ImpactPortalport
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BMC Impact Explorer Event Management Views
Event List Pane
Provides a view of event list(s) for selected collector(s) withuser-customizable filter and event attribute display.
Details Pane
Provides detailedinformation about
selected event
Collectors Pane
Provides distributed
access to EventCollectors controlled
by role-based
access controls
IT OperationsService Manager
Quick Filters
Enable users to quickly
filter event lists by
severity or any event
attribute
Each view
customized to meet
the needs of a user
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BMC Impact ExplorerEvent Groups
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Integrations
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How It Works: Remedy Service Desk Integration
Remedy
ARSServer
Service Managers Service DeskIT Operations
Events Tickets
Status SynchronizationEvent
Sources
Remedy Help Desk integration
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Integration with BMC Performance Manager
BMC Performance Manager integrates via the BMC Portal by sendingevents via the Web Services API (BMC Impact Integration for WebServices using secure web-based connections (http/s).
Events
IT Operations
App Server / DB
BMC PortalData Views, Remote
Monitor Configuration
RSM
Web Services
BEM Cell
Remotely Managed Nodes
WEB
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BMC II for
Patrol Events
Other
Event Sources
Service Managers IT Operations
BMC Event Manager
Console
Server
PATROL
AgentsPATROL
Agents
PATROL
AgentsPATROL
Agents
PKM for Event
Management
How It Works: Integration with classic PATROL
PATROL
AgentsPATROL
Agents
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How It Works: Integration with BMC PATROL EM
PATROL EM
BMC SIM
Mainframe, telecomNetwork, servers,appls, PATROL etc
PCAlerts
Service View
PATROL, Log files,Windows eventlogs, etc.
IT Operations
Service Managers
IT Operations
BEM cell
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Other Integration products
The integration solutions below offer out of the box, bi-directionalintegration with 3rdparty vendor event management systems.
BMC Impact Integration to HP ITO BMC Impact Integration to HP NNM
BMC Impact Integration to CA Unicenter BMC Impact Integration to Tivoli TEC BMC Impact Integration to Peregrine Service Center BMC Impact Integration to Microsoft MOM
BMC Impact Integration to z/OS
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BMC Impact Integration Developers Kit
What is the iiDK?
A Software Developers Kit that enables developers to build applications that integratewith BMC Impact Manager events, service model objects and dynamic data
Supported interfaces: C-language API
Web Services Interface
Features: Bi-directional information flow Event synchronization
Event translation and mapping
Event filtering and enrichment
Query service model objects for impact status
Query object class definitions
Java Configuration Utilityconfigures integration product, event filters, eventmapping, etc.
I18N support
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BMC Database Gateway - Database Integration
Enables historical reporting and archiving of service availability information through BMC
Impact Database Gateway Propagation into a relational database
Service availability and performance information
Processed event data
Synchronization
Customizable schema mapping
Supports Oracle, Microsoft SQL, IBM DB2, and Sybase ASE
Event
SourcesRDBMS
BMC Impact
DatabaseGatewayBMC Impact Manager
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Summary
BMC Event Manager is a powerful and flexible event management solution which
offers a unique distributed event processing architecture for highly reliable andscalable IT Operations solutions Platform supportworks with Linux, UNIX and Windows platforms
Time to Value - easy to use GUI driven event policies for event enrichment, notification,escalation, correlation, blackouts etc.)
Architecture suited from small to the very largest IT shops -Powerful, cellular peer to peer
architecture for distributed event processing and high availability solutions. Secure - Built in secure communication.
Event ModelFlexible event manipulation capabilities (e.g. event escalations, dynamicallychanging fields).
IntegrationsWide range of out of the box integration solutions coupled with tools to createbespoke integrations if required (adapters & integrations developer kit).
Business Service Managementoffers native integration to BMC Service Impact Manager
(BMC SIM) , the next generation of tools for IT Operations, relate technology events toimpacts on the services that It provides, prioritize responses based on business prioritiesand quickly identify root causes of problems. BMC SIM is fully integrated with the RemedyITSM suite including SLA, Service Desk, Asset Management, Change and ConfigurationManagement.
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PATROL Enterprise Manager Roadmap
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Agenda
Released in 2006 Roadmap for 2007 BMCs Event Management Strategy & Product Migration Options
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PATROL Enterprise Manager v4.4.00GA 31stMarch 2006
Use of Sybase 12.5.3 ESD#1.
This version of Sybase removed a potential security risk that had been found in all previousversions of Sybase.
Support for Solaris 10 and AIX 5.3
Maintenance.
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PATROL Explorer v2.3.04GA 31stMarch 2006
Support for PATROL EM 4.4.00
Sybase 12.5.3 support.
Apani networks based securitysolution
Secure data between PEM and Clients
Maintenance
Updated JAVA version used. Local automation scripts.
Latest version of Teemtalk emulationsoftware
V5.0.01
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PATROL Central Alerts v7.5.00November 2005
PCA v7.5.00 November 30th 2005 Additional Platform Support
Windows 2003 Server
Solaris 9 &10
Red Hat Linux AS/ES 3.0 & 4.0 Compatibility with RT & Console Server
CS 7.5.00, RT Server 6.2, 6.5 & 6.6& 6.6.01 Support for new browsers
Mozilla 1.6 & 1.7
Firefox 1.0 Compatibility with PATROL Central Operator
7.5.00 Vantive maintenance.
New Features: Printable map configurations
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AO Connection v2.1.00 - GA dateMarch, 2006.
AO Connection: v2.1.00 Works with PEM v4.3.00, PEM v4.3.01 & PEM v4.4.00 running on HP or Solaris
Works with Mainview AutoOperator v6.3, 6.4 & 6.5
Re-architecture of connect from PATROL EM to MAINVIEW AO (selected versionsand platforms only)
CEF support
Inclusion of PMEP message enrichment transformers
In-context cross launching from PATROL Explorer or PCAlerts to MAINVIEW Explorerfor MAINVIEW AO alerts
Performance enhancements.
Connection status function and AAD.
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Impact Integration for PEM v3.7.00March 2006
iiPEM v3.7March 2006 Option to use filterpath on PEM side to receive of IM Eventsadded flexibility
Support for multiple installations running.
I18N
PATROL Enterprise Manager BMC ImpactManager
Filterpath or EHD Client Propagation Policy
EHD Client Cellcom
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PEM CSC ConnectionMarch 2006
Provides support forPEM v4.2.03, PEM4.3x and PEM v4.4x
Support for ConsoleServer v7.5.00x
Support for RTServer v6.6x Support for PATROL
Agents v3.5x and3.6x
BMC PATROL C t l Al t 7 6 00 F b
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BMC PATROL Central Alerts v7.6.00February2007
PCA v7.6.00February 2007
Compatibility with PATROL Central Operator v7.6.00
Use of JRE v1.5
Performance increases
Maintenance fixes.
Manual Alert functionality
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Future Developments
BMC PATROL E t i M 4 5 00
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BMC PATROL Enterprise Manager v4.5.00May/June 2007
Sybase v15 support Support latest version
of Sybase ASE
Improved UpgradeTools.
Provide over the top
installation.
Improve Installation Unattended
Installation
Maintenance
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BMC PATROL Explorer v 2.4.00May/June 2007
Support for PEM v4.5.00. Sybase v15 ASE connections
Creation of default AAD that can be used across all Map / AADdisplays.
Default column lists used when creating a new AAD.
Latest JRE version incorporated: Support Local Automation.
Maintenance
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Integrations
Connect SNMP v3.2Feb 2007 Use of latest NETSNMP version
VCAM based security checks
SNMP v3 support
Option for SNMP trap authorizations
Out of the box integration with BMC Performance Manager V2+
PATROL Integration for Remedy Service Desk v1.0.03May/June2007
Support for Remedy Service Desk v7
Support for PEM v4.5
Support for Remedy Service Desk working in encryption mode.
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BMC Event Management Strategy & Optional MigrationProgram
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BMC Event Management Strategy
BMC Event Manager is our strategicevent management solution.
BMC Event Manager as the strategic event management solution offers many excitingcapabilities and provides a tight integration to many other BMC solutions such as BMCService Impact Manger, BMC Performance Manager,Remedy Service Desk and the restof the Remedy ITSM suite. As the foundation for SIM, BEM is a key solution in BMCs
BSM strategy
BMC PATROL Enterprise Manager v4.5.00 in May 2007 will be the final release of thissolution. No new platforms or database versions will be supported. The solution willcontinue to be supported for 3 years from that date.
BMC recommend that BMC PATROL Enterprise Manager customers migrateto BMCEvent Manager. BMC Event Manager is receiving significant investment and new featuresand functions will be available in this solution. BMC has provided a license migrationprogram and also has an optional services program to assist with migration process.
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PATROL EM Customer options
Option 1: Fully migrate from a BMC PATROL EM installationto a BMC Event Manager solution.
Migrate all features and functions of current BMC PATROL EMimplementation to a BMC Event Manager solution.
Available resources:
License Migration program. Swap like for like products.
Services program. BMC Consulting Services Sure Start program and methodology available to
assist in migrations.
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BMC PATROL EM Customer options
Option 2: Use a combination of BMC PATROL EM and BMCEvent Manger
Use an integrated BMC PATROL EM and BEM/SIM solution.
PROMOTION: BMC PATROL EM customers paying maintenancecan adopt a no cost BEM license, but they must pay maintenanceon this license.
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BMC PATROL EM Customer options
Option 3: Continue to use BMC PATROL EnterpriseManager. Customers must understand that this product will not see lots of
new features and functions.
BMC PATROL EM v4.5 (est. May 2007) will be the final release of
the product, and this will focus on updated technology andplatform support and provide maintenance fixes.
BMC will continue to sell BMC PATROL EM until April 2008, ifcustomers want extra capacity they must buy before then. No newlicenses will be sold after this date.
As the strategic solution, new features and functions will only beadded to BMC Event Manager.
BMC will support PATROL EM until May 2010.
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Services Delivered Solution Migration
A Best Practice driven technical migration program in place and owned by BMC
Consulting Services. Can either be delivered by BMC Consulting Services or a Qualified BMC Partner. Includes comprehensive documentation, from audit templates, recommended
solutions designs and best practices involved in migrating integrationsolutions.
Fixed Cost Packages
SureStart Program for PATROL EM to BEM Migration. Includes: PATROL EM audit. Gap analysis Recommendations for migration. Detailed costing of services work to complete migration. Installation of BEM into a development environment Training on new solution.
Does not include the actual migration or installation of production BEM environment. (Extracosts).
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Summary
PEM v4.5.00 due in May 2007 will be the final release of this product. If customers want extra capacity, must purchase licenses by March
2008 when the product will be withdrawn from market.
BMC will support PEM for at least 3 years from PEM v4.5.00 GA date =May 2010.
The license migration program is in place Consulting Services are geared up and ready to help with migrations
to BEM - SureStart program is available.
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Thank you.
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