ESTRATÉGIA DE RESPOSTA A CRISES BASEADA EM TECNOLOGIA LIVRE E

AGILIDADE

Latinoware 2014 Dra. Claudia Melo

§  Diretora de Tecnologia, ThoughtWorks América Latina.

§  Ph.D. em Ciência da Computação, IME-USP.

§  Pesquisadora associada ao IME-USP.

§  15 anos em desenvolvimento de software e 10 anos em ensino.

§  Ativista.

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CLAUDIA MELO

FICTION

REALITY

Typhoon Haiyan, Philippines, 2013. Killed more than 6,300.

Crisis: a time of intense difficulty, trouble, or danger.

Emergency: a serious, unexpected, and often dangerous situation requiring immediate action.

- Oxford Dictionary

- World Health Organization

Urgency: consider the threat of or actual increase and degree of increase in mortality, morbidity, or global acute malnutrition […] Scale: consider the number and health status of people affected, proportion of population affected or displaced […]

CRISIS RESPONSE & TECHNOLOGY

UGANDA (2013) ■  Refugees escaping border violence in the Democratic

Republic of Congo

Separated, they risk human trafficking, abuse, starvation, and illness.

NYAKABANDE TRANSIT CENTER

RAPIDFTR: RAPID FAMILY TRACING AND REUNIFICATION

REMEMBER THE CONSTRAINTS

63 children

PHILIPPINES (2013) Typhoon Haiyan

2 days

PREPARATION

OPEN INNOVATION

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Read more: http://www.thoughtworks.com/pt/insights/blog/innovations-emergencies-deploying-rapidftr-philippines

“These children and their needs would have remained invisible without RapidFTR.”

70 children

DEPLOYING RAPIDFTR MEANS THINKING HOLISTICALLY

§  logistical and infrastructure problems of working in disaster and crisis zones.

§  bring in everything that would allow the technology to be used.

§  training volunteers to use the mobile app.

§  cultural sensitivity in speaking with refugees and specifically child refugees.

§  aid organization bureaucracies.

HAITI (2010 E 2013) Earthquake

Higher levels of service and patient care with A new Electronic Medical Records System (EMR)

EXPERIENCE DESIGN FOR THE HAITIANS

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8700 Registered patients (May/2014)

30,000 Total patients

100 Users

3 million Patients by 2016

EBOLA (2014) Liberia, Sierra Leone and Guinea.

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USHAHIDI: ACTIVIST MAPPING

▫ The combination of social activism, citizen journalism and geospatial information. ▫ Ushahidi enable local observers to:

▫ submit reports using their mobile phones or the internet;

▫ while simultaneously creating a temporal and geospatial archive of events.

LEARNING OUTCOMES

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Source: http://news.stanford.edu/news/2012/november/black-swan-risk-111612.html

A true 'black swan' - an event that is impossible to imagine because we've known nothing like it in the past - is extremely rare.

- Elisabeth Paté-Cornell (2012)

Uganda 2011

Ebola case in the countryside Under control

GOVERNMENTS NEED A MORE ROBUST TECHNOLOGY-BASED RESPONSE STRATEGY

OPEN MEANS SAVE AND PROTECT LIVES

INTEROPERABILITY & SECURITY

COLLABORATION & VOLUNTEERING

RAPID RESPONSE & COST SAVING

QUALITY & CONTINUOUS IMPROVEMENT

AGILITY: EMBRACE CONSTRAINTS, EVOLVE, DELIVER

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CODE

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MONITOR

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CONTINUOUS DESIGN

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“Work on problems that matter. The sick and the poor aren’t waiting for Fitbit.” — Rushika Fernandopulle

Source: http://senseable.mit.edu/trashtrack Source: http://solidcon.com/solid2014/public/schedule/detail/33265

OBRIGADA Claudia Melo

@ c l a u d i a _ m e l o

c m e l o @ t h o u g h t w o r k s . c o m

L e i a m a i s e m :

h t t p : / / w w w . t h o u g h t w o r k s . c o m / p t / i n s i g h t s