Post on 16-Jan-2017
© ELO Group BPM Seminar – October 20101
© ELO Group BPM Seminar – October 2010
Esteja na direção
“A melhor maneira de prever o futuro
É cria-lo”
Peter Drucker
2
© ELO Group BPM Seminar – October 2010
O Token: De Esquecido a Reverenciado- Ou: A conexão das coisas
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© ELO Group BPM Seminar – October 2010
Exemplo 1: Q Card
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© ELO Group BPM Seminar – October 2010
Exemplo 2: Paypal's Bumper Payment
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© ELO Group BPM Seminar – October 2010
Exemplo 3: Monitorando o Bijlmer Euro
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© ELO Group BPM Seminar – October 2010
The provision of context information as
a competitive advantage,
or the story of the ’Twitter Poster Boy’
(NYT) Curtis Kimball.
© ELO Group BPM Seminar – October 2010
© ELO Group BPM Seminar – October 2010
Acompanhando uma parte- usetrackthis.com
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© ELO Group BPM Seminar – October 2010
Twitter – Monitoramento de Processos como um Serviço
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© ELO Group BPM Seminar – October 2010
Modelo de Monitoramento de Processos via Twitter
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Traumatology @ PAHospital3.2.4 Emergency Room | Brisbane, AustraliaNew role assigned to patient triage
Security Check @ Brisbane AirportBAC 1.3.4 Security Check | Brisbane, AustraliaAverage Throughput time for all activities updated
Adhoc Legal
S uppor tcom plet ed
At var i ous stages other than t he
expl ici tl y show n events/ int erf acesLegal Suppor t m ight j um p back to that
pr ocess.
Legal Suppor t
(post C C)com plet ed
Legal Suppor t
recei ved (postj udgm ent)
Det erm ine typeof legal suppor t
R efer cl aim to
Legal Ser vi ce s
Legal S upportrequi r ed
Fi le r efer red t oLegal Suppor t
( post C C)
LegalAssist ant
Re cor d date of
r ef err alcompl eti on
Legal base
Legal Ad vi ce
f rom ext er nalpr ovider
Cour t Or der
Cour t Or der
Legal Advi cefr om exter nal
provi der
St andar d 03l ett er
Legal Br ief
( CD07)
iD ocs
Cour t
appli cat i on
CC Review
Receipt fi le
Legal base
C ategor ise fi le
i Docs
Legal Br ief
(C D07)
Standar d 03l et ter
CC Review
Fil e i s Legal
Ref er ral
Fi le is al locat ed
Pr ovide wr i tt en
adviceLegal S ervi ces
Advice
Ret urn f il e t ocl aim s handl er
Al locat e f il e t o
Legal Panel
Gener ate let ter of
i nstr uct ion
Send let t er toLegal Panel
i Docs
Recor d l it igat i ondr iver s
Let ter of
I nstr uct ion
A ll f uncti ons i n t his process are car ri edout by a Soli cit or i f not shown othe rw ise.
D eter mi ne i f
r esear ch isr equir ed
Research i sr equir ed
Under take legalr esear ch
Ext ernalAssi st ance is
r equir ed
Engage Ext er nal
Pr ovider
Recei ve l egaladvice fr om
exter nal provi der
C ourt at tend ance
not requi r ed
Li ase w it hcl ai mant /agent
C onfi rm outcom e
in wr it ing
G enerat e l et ter t ocl ai mant /agent
i Docs
Standar d 03l et ter
Att end court
Recei ve cour t
deci sion
Al locat e f il e
Li asi on w it hCl aim ant / Agent
not r equir ed
Com plet ecom pulsor y
confer encingr eview
CC Re vi ew
QM S
MS RCom pul sor y
Conf er enceProcedur e
Cont act
clai man t/ agent
Resolut ionwi thout cour t
appli cat i onpossi ble
Gener ate let terconfi rm ing
agreem ent
R eceive court
appl i cat i on f romcl ai mant
At tend cour t
Re co rd
com pul soryconfer ence
dr i vers
Send fi le and
let ter t o LegalPanel
Receive CCr evi ew f r om
Legal Pa nel
Check qual it y o fl egal advice
Q uali ty is
appropr iat e
R ecord r etur n off il e
Telephone LegalPr ovider t o
di scuss
Q uali ty ofLegal advi ce
50% n o.. .
All ocate fi le
Legal base
Gener ate
Al locat ion For mAl l ocat i onFor m
QMS
MS Out look
Revi ew fi le
Legal Servi ces
Fil e Revi ew
Ad dit ional
I nfor m ati on notr equir ed
Gat herInf or mat ion
Com plet e SETT
Acti on PlanSE TT Act ion
Plan
Legal base
Per for m oth er
acti ons i fr equir ed
Legal S upport
Fi le is Lit igat ion
Resear ch i s notr equir ed
Ext ernalA ssi stance i s not
r equir ed
Court att endance
r equir ed
Li asi on wit hCl aim ant / Agent
requi red
Resolut ion
r equi res court
appl icat ion
R eceive courtdecisi on
Qual it y i s not
appropr iat e
A ddit ional
Inf or mat ionr equir ed
Legal base
Engage Ext ernalProvi der
Receive legaladvi ce f r om
ext ernal pr ovider
Legal base
Exter nal
Assista nce i srequi r ed
Legalbase
Exter nal
Assi st ance is notrequi red
Legalbase
Legalbase
A ll ocate fi le to
Legal Pa nel
Gener at e l ett er of
in st r ucti on
i Docs
Lett er of
Inst r ucti on
Legal base
Legal base
Legal base
A gree to meet i ngdetai ls wi th
i nter nalpart ici pant s
I nvest i gate inj uryInvest igat e
l iabi li ty
I nvesti gate inj ur y Invest igat e l iabi li ty
Fi le is Lim it ati on
Revi ew
Fil e i sCo mpul sory
Confer enceRevi ew
Fil e i s SETT
St andard 03
let t er
Ag ree on SE TTActi on P lan in
m eeti ng
La st ch ange: 2004- 05-13 17:06: 13
R efer ralFil es t o
LegalSer vices
Pr ocedure is rel evant
for the whol e pr ocess
Com es back to wher e it w as i nit iat ed
Legal
Assi st ant
LegalAssist ant
LegalAssist ant
LegalAssist ant
LegalAssi stant
LegalAssi sta nt
LegalAssi sta nt
Legal
Assist ant
Legal
Assist ant
Legal
Assist ant
Legal Suppor t
(Li abil it y)com plet ed
Legal Suppor t
(I njur y)com plet ed
Legal Support i s a servi ce p rocess t hat canbe t ri ggered by mor e t han one ot her pr ocess.
W hen j umpi ng t o Legal S upport keep in mi nd wher eyou cam e fr om. A ft er you w ent t hroug h
Legal Suppor t you have t o j um p back to that process.
CTP Cla im sSuper vi sor
Cl ai ms Handler
Seni or
Manager
CTP Cla im sTeam Leader
La wyer
Pr ovide ver baladvi ce t o C lai ms
Handl er
Legal Access
requi r ed
D iscuss i ssue
I ssue does notr equir e l egal
r efer r al
Legal Refer ralrequi r ed
Recor d
consult at ion
Legal base
Legal AccessR ecord
Legal Access
compl eted
Cl aim s Handl er
LegalAssist ant
Adhoc Legal
Suppor t r equir ed
At var ious st ages ot her t hanthe expli cit ly shown
events/ int erf aces Legal S upport
mi ght be r equi red.
Legal Suppor t
( post Lit iga ti on)com plet ed
Legal Suppor t is a ser vice process that can
be t r igger ed by mor e than one ot her pr ocess.W hen j umpi ng to Legal Support ke ep i n m ind wher e
you came fr om . Aft er you went t hr oughLegal S upport you have t o jum p back to t hat pr ocess.
Go back to Cl aim s Manage ment
Fi l e r efer r ed t oLegal Suppor t
( post ju dgement )
Clai m not sett le d/ Li ti gati on
com m enced
Comi ng f r om Clai ms Managem ent
Qual it y of legal
advi ce f r omt he Pane. ..
Fi l e r efer r ed t oLegal Suppor t
pr ior t o CC
Legal Suppor t
pr ior to CCcom plet ed
Payment Claims @ QUTQUT 2.4.6 Business Rule | Brisbane, AustraliaNew Policy for hospitality claims from 6 August 2009
You follow 3 processes
Processes / Name
© ELO Group BPM Seminar – October 2010
Por quanto tempo?
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© ELO Group BPM Seminar – October 2010
Aplicativos de Iphone/ Ipad: Tempo de espera da DL
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© ELO Group BPM Seminar – October 2010
Monitoramento de Processos pela Multidão
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© ELO Group BPM Seminar – October 2010
Monitoramento de Processos pela Multidão
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© ELO Group BPM Seminar – October 2010
Como isso poderia ter sido evitado?
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© ELO Group BPM Seminar – October 2010
235,147 Aplicativos…e nenhum processo
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© ELO Group BPM Seminar – October 2010
A Cadeia de Valor do Natal
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© ELO Group BPM Seminar – October 2010
A Cadeia de Valor de uma Viagem
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© ELO Group BPM Seminar – October 2010
Processos Suportados por Aplicativos
© ELO Group BPM Seminar – October 2010
Comprando uma CasaCoreografia do Processo como um Serviço
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© ELO Group BPM Seminar – October 2010
Modelagem Colaborativa
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© ELO Group BPM Seminar – October 2010
Exemplos- Oryx, Gravity, Lombardi
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© ELO Group BPM Seminar – October 2010
MS Surface – O que ele pode fazer por você?
24
© ELO Group BPM Seminar – October 2010
O que você está trazendo para a minha mesa?
25
© ELO Group BPM Seminar – October 2010
Saiba mais: BPMVE.ORG
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© ELO Group BPM Seminar – October 2010
Mais ideias- Siftables: Componentes de Processos
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© ELO Group BPM Seminar – October 201028
Prof. Michael Rosemann, PhD
BPM Research Group
Information Systems Discipline
Faculty of Science and Technology
Queensland University of Technology
E-mail: m.rosemann@qut.edu.au
Web: www.bpm.fit.qut.edu.au
Twitter: twitter.com/QUTBPMGroup