Apostila Inflês Aplicado III_2011_1

8/7/2019 Apostila Inflês Aplicado III_2011_1

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I - Unidade: Agências de viagem

1.1 Introduction – Text: Travel AgentsRead the text below and put the words in the box in the correct blank:

Arrangements assist attracted currency departure destinations package rates

regulations specialty weather

Significant Points

• Many people are _________ to this occupation because of the travel benefits,such as reduced _________ for transportation and lodging.

• Applicants with formal training should have the best opportunities to get a job asa travel agent.

• Travel agents who specialize in specific _________ or in certain types of travelor travelers should have the best chance for success.

Nature of the Work

Travel agents _________ travelers by sorting through vast amounts of information to help their clients make the best possible travel _________. Travel agentsoffer advice on destinations and make arrangements for transportation, hotelaccommodations, car rentals, and tours for their clients. In addition, resorts and

_________ travel groups use travel agents to promote travel packages to their clients.Travel agents are expected to be able to advise travelers about their destinations,

such as the _________ conditions, customs, attractions, and exhibitions. For thosetraveling internationally, agents also provide information on customs _________,required documents (passports, visas, and certificates of vaccination), travel advisories,and _________ exchange rates. In the event of changes in itinerary in the middle of a

trip, travel agents intercede on the traveler's behalf to make alternate bookingarrangements.Travel agents use a variety of published and computer-

based sources for information on _________ and arrival times,fares, quality of hotel accommodations, and group discounts. Theymay also visit hotels, resorts, and restaurants themselves toevaluate the comfort, cleanliness, etc. Travel agents who primarilywork for tour operators and other travel arrangers may helpdevelop, arrange, and sell the company's own _________ toursand travel services. Travel agents also help clients plan personal

and business trips.

1.2 Basic vocabulary:Circle the correct word. If both words can be used, choose the one that sounds

more natural in each situation:1. There are no seats available for the date that you (requested/recalled).2. How (flexible/changeable) are you? ( = How much are you willing/able to changeyour schedule?3. Would you be (interesting/interested) in renting a car while you're there?4. We've got some great (deals/dealings) on airplane tickets to Dubai right now.5. That flight is (full/complete). Let's try to find you a seat on another flight.

6. The (layover/takeover) ( = time you have to wait for your connecting flight) inParis is two hours.

Apostila Inglês Aplicado ao Turismo III _ Profa. Lílian Costa Magalhães - 2011 1



7. We can (arrange/make) ( = organize) your entire trip.8. Will you be traveling (alone/lonely)?9. I booked you a flight on October 1st, (returning/coming) on October 15th.10. You also qualify for a 10% senior (discount/deal). ( = 10% reduction in price for older people)

11. Will this be a one-way ticket, or a (returning/return) ticket? ( = in the UnitedStates, "round-trip ticket" is used)12. I've heard nothing but (positive/benefits) things about this resort.13. Are you interested in buying travel (insurance/assurance)?14. This is probably your best (option/optional).15. We have a lot of (package/box) deals ( = deals which include air, hotel, andsometimes food/drinks) to Cuba and the Dominican Republic right now.16. You can (upgrade/increase) to a four-star hotel for $200 more.17. You'll have to (confirm/conform) your reservation by the end of tomorrow.18. The ticket has to be (purchased/presented) ( = bought) by Thursday.19. To pay in (full/complete) = To pay the entire/whole price

20. A passenger's "(itinerary/journey)” is their proposed route of travel (travel plan).

Dialogues:Choose the best option:1. ____________________ to contact me any time = You can contact me any timea. Feel free b. Feel obliged c. Feel good2. Let me just _____________________ your itinerary to reflect these new changes.a. up date b. update c. make updated

3. You'll be flying _____________________ Heathrow (airport).a. out of b. out c. of

4. I can make all the _____________________ ( = required) arrangements for you.a. complimentary b. necessary c. updated

5. If you prefer not to fly, you can go _____________________ train.a. with b. on c. by6. Out agency _____________________ in travel to the Caribbean.a. knows b. organizes c. specializes

7. _____________________ = Room and board/ lodginga. Accommodations b. Combinations c. Commendations

8. I can _____________________ you on the best possible route to take.a. advice b. advise c. add vice

9. I recommend you get _____________________ before you go.a. vaccine b. vaccination c. vaccinated10. During _____________________ season prices double.a. peak/high b. elevated/high c. high/up11. Will I be able to make changes to my ticket later? a. Would you like to make some changes now?

b. No, unfortunately changes are not permitted with this ticket.c. Your ticket is ready.12. Is this considered a good hotel?a. When you decide, please let me know.

b. For how many nights?

c. Yes, it's one of the best in Paris.




13. How much is your cheapest flight to Singapore?a. We can book you a flight to Singapore.b. I'll have to check. Leave me your name and phone number and I'll get back toyou with a quote.c. It's possible to find a cheap flight to Singapore.

14. What's the baggage allowance? a. 25 kg (kilograms) per person

b. You will have to check your bags when you get to the airport.c. It's not too expensive.15. I'm looking for a package deal. Do you have any that include food and drinks? a. Yes, most of our package deals are all-inclusive.

b. Yes, all our packages include air and hotel.c. Air and hotel are included in all our packages. We also have some packages thatinclude meals.16. Is this a child-friendly destination.a. Children under 12 can stay free-of-charge at the hotel.

b Everyone is very friendly there.c. Yes, it's a great destination for the whole family.17. What are this hotel's amenities?a. They've got a great restaurant, a fitness center, an outdoor pool, and more.

b. The rooms are very nice.c. How many nights will you be staying?18. Can I get there by train?a. There's no train service to that town, but I can book you a bus ticket.

b. There is no train station there.c. No train. Bus.19. Why do I have to fill out this form? a. Yes, please fill out the form.b. It's for security purposes. The government requires every traveler to fill one out.c. It's a form that you have to fill out. Let me know when you're finished.20. How many meals are included as part of the package? a. Meals are included as part of the package tour.b. Drinks are not included in the price.c. Only breakfast is included.21. Will I be able to go into the city while I'm waiting for my connecting flight? a. No, you won't have enough time.b. The airport is not too far from the city.

c. You will make you connecting flight.22. What are the visa requirements for American citizens.a. You will need your passport.b. You don't need a visa. Just your passport.c. We accept all major credit cards.23. Can you specify that I would like a room overlooking the ocean?a. For how many people?b. Many of the rooms overlook the ocean. What did you have in mind?c. I'll try, but all of those rooms might already be booked.24. Which airline are we flying? a. Singapore Airlines.

b. Boeing 767.c. Singapore International Airport.




25. How are we going to get from the airport to the hotel? a. It's about 30 kilometers.b. The hotel is in the city. It's about 30 kilometers away.c. The hotel will have a shuttle bus waiting for you upon arrival.26. What's "Agritourism"?

a. It's related to farms.b. It's a term that refers to traveling and staying in rustic places, like on a farm, etc.,and sometimes helping the local farmers.c. Farm workers get involved in the tourist industry. They will help you find ahotel.27. How hot is it going to be there?a. The average temperature in July is about 35 degrees c.

b. Yes, it is.c. Last year's temperatures were a departure from the norm.28. Who are these tours organized by?a. I will make all the arrangements for you.

b. A local company called "Costa Rica Vacations".c. It's part of the tourism industry.29. We just want to make sure that the rooms will be clean. a. Yes, the rooms are cleaned.b. From what other travelers have told me, the rooms are very clean.c. It's too far from the city, so it's a little inconvenient.30. We want to be close to all the attractions. a. Many the attractions are in the center of the city.b. The city has a great public transportation system.c. Then I recommend that we book a central hotel, even though it might be a littlemore expensive.

1.3 Leitura e análise de conversações em agências de viagem.(No laboratório)Instruction: Fill out the blanks as you hear the conversation between a

travel agent and a customer.

Travel Agent: Freedom Travel. How may I help you?

Caller: Yes, I'd like to make a flight (1)( ) for the twenty-third of this

month.

Travel Agent: Okay. What is your (2)( )?

Caller: Well. I'm flying to Helsinki, Finland.

Travel Agent: Okay. Let me check what flights are (3)( )? [Okay]

And when will you be returning?

Caller: Uh, I'd like to (4)( ) a return flight on the twenty-ninth. Oh,

and I'd like the cheapest flight available.

Travel Agent: Okay. Let me see. Um, hmm . . .




Caller: Yeah?

Travel Agent: Well, the price for the flight is almost (5)( ) the price you

would pay if you leave the day before.

Caller: Whoo. Let's go with the cheaper flight. By the way, how much is it?

Travel Agent: It's only $980.

Caller: Alright. Let's go with that.

Travel Agent: Okay. That's flight 1070 from Salt Lake City to New York,

Kennedy Airport, transferring to flight 90 from Kennedy to Helsinki.

Caller: And what are the (6)( ) and arrival times for each of those

flights?

Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at

4:35 PM, then transferring to flight 90 at 5:55 PM, and (7)( ) in

Helsinki at 8:30 AM the next day.

Caller: Alright. And, uh, I'd like to (8)( ) a vegetarian (9)( ).

Travel Agent: Sure no (10)( ). And could I have your name please?

Go to site: http://www.esl-lab.com/flight/flightsc1.htm and do the exercises accordingto teacher's instructions.

Requesting Travel InformationStudent A: Choose a city in your country. You are going to travel to this city for a

business meeting over the next weekend. Telephone a travel agency and reserve thefollowing:

• Round-trip flight• Hotel room for two nights• Restaurant recommendation• Prices and departure times

Student B: You work in a travel agency. Listen to student A and offer him/her thefollowing solutions:

• Round-trip flight: Air JW $450 Coach, $790 First Class• Hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel

Relax $110 a night near the airport• Restaurant Recommendation: Chez Marceau - downtown - average price $70 a

personhttp://plaza.ufl.edu/ikyang/transportation.htm

Make a short oral presentation, giving me advice about the following areas:

• The most suitable hotel to stay in.


http://www.esl-lab.com/flight/flightsc1.htm

http://plaza.ufl.edu/ikyang/transportation.htm

http://www.esl-lab.com/flight/flightsc1.htm

http://plaza.ufl.edu/ikyang/transportation.htm



• What kind of clothes to take, taking note of the weather in• Singapore at that time.• Visa requirements.• Suggestions on how to spend the one free afternoon.• Suggestions on what to take.

ALL ONLINE…com som

Travel problems: http://www.eslflow.com/Travelproblems.pdf

I - Unidade: Agências de viagem

1.1 Desenvolvimento de vocabulário básico praticado em agências deviagem

1.2 Leitura e análise de conversações em agências de viagem1.3 Interpretação de textos sobre o trabalho em agências e textos

produzidos por algumas agências internacionais.

II - Unidade: Aeroportos e Aeronaves

2.1 Desenvolvimento de vocabulário básico praticado em aeroportos edurante atendimento em aeronaves.

2.2 Interpretação de textos sobre o trabalho em aeroportos e material

publicitário produzido pela administração de alguns aeroportos.

2.3 Leitura e análise de conversações de bordo.

III - Unidade: Hotéis, lojas e restaurantes

3.1 Desenvolvimento de vocabulário básico praticado emhotéis, lojas e restaurantes.

3.2 Leitura e análise de conversações em hotéis.

3.3 Interpretação de textos sobre o trabalho em hotéis e de

material produzido pelo setor.

3.4 Leitura e análise de conversações sobre atendimento em

lojas e restaurantes.


http://www.eslflow.com/Travelproblems.pdf



Apostila Inflês Aplicado III_2011_1

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