Excelência no Sistema de Melhoria Contínua

Melhoria dos processos numa abordagem da cadeia de valor

Bosch in Portugal

Porto

Lisbon

Bosch Car Multimedia

Portugal - Braga

Robert Bosch - Lisbon

Bosch Security Systems -

Ovar / Lisbon

Bosch Thermotechnology -

Aveiro

BSH - Lisbon

Automotive Technology

Energy and Building Technology

Consumer Goods

Bosch Thermotechnology

1992 - European leader in gas-fired water heaters

1993 - Creation of development department

2007- Production of solar collectors

2004 - Centre of competence for domestic hot water, including electrical appliances

1996 - First licenses granted to third parties; start of production of boilers in Portugal

2009- Domestic Hot Water business unit set up

2011- Start of production of domestic hot water heat pumps

1977 - Foundation of Vulcano Luso Ibérica

1988 - Robert Bosch GmbH becomes major shareholder of Vulcano Termodomésticos SA – 90%

1998 - Robert Bosch GmbH acquires the remaining 10% of shares in Vulcano

From a CKD assembler to a Competence Centre

Bosch TT – Product Portfolio

Gas Instantaneous Water Heaters

Gas-fired Boilers

Heat Pump Water Heaters

Solar thermal systems

Value Stream Manager

Value Streams – Aveiro Plant

Role of the VSMgr

Benchmark activities

System CIP – follow up

Value Streams/ Value Stream Manager

- Water Heaters * - Boilers * - Heat Pumps ** - Solar **

Plant Manager is the VSM responsible for all Value Streams

* GWI + GZT represents 85%; ** Not considered in BPS assessment;

• Sets the targets / target condition for the value stream

• Leads and ensures / reviews the System-CIP process

• Derives System-CIP projects

• Deploys targets to functions

• Conducts process confirmations to develop people & processes

• Responsible for the BPS plant coordinator

• Promoter for benchmark activities

Role

Benchmark activities

System CIP – follow up

System CIP

True North

Vision

Business requirements

• 0 defects

• 100% value added

• 100% delivery performance

• JIT/ JIS

• Learning organization

True North

What is the contribution?

How to prioritize?

From the Business Requirements to the KPI

KPI tree

Value contribution

Results – Plant main KPI’s

Derivation of KPI from Business Requirements

KPI tree – Value contribution

System CIP

Inputs for System CIP

Story Line

System CIP Deliver – Make - Source

System CIP Cycle - Schedule

Inputs for System CIP

Purpose of System-CIP is to identify the most important improvement issues.