Empresarial II Ciclo 2013-2

8/10/2019 Empresarial II Ciclo 2013-2

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REGLAS-Asistencia Obligatoria, Puntualidad

-Responsabilidad-100% Participacin-No comida ni bebidas en clase.-Todas las sesiones se evala elavance del alumno.

EVALUACION:-Evaluacin continua ,por lo tanto tiene notasal final de cada clase.

- Tambin la evaluacin consistir en:-Asistencia-Participacin en cada Sesin-Preparacin del Material solicitado (tareas)


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Professional IntroducingLesson 1

Al finalizar la clase el estudiante:

Describe informacin personal y laboral. - Escribe emails y cartas informales.


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Polite expressions

Qu caractersticas

hacen una presentacinprofesional optima? Porqu?

https://www.youtube.com/watch?v=ZqrS7AhvKec

Qu tipo de presentacionse observa?


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GreetingsGood morning/ afternoon/ evening.

IntroductionsMayI introduce myself?,My name is ../Im..

Letme introduce myself. My name is../Im..

How.?How do you do?Fine, thanks.

Good-byesGood bye/ ByeSee you later/ See you soon

Good/ Niceto meet you.


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Fact files

Name: Jimmy Name: Michael

Last name: Cordova Last name: Larz

Place: Lima ,Peru

Nationality: Peruvian

Place: Canada

Nationality: Canadian

Occupation: Teacherat ifb Institute

Occupation: managerassistant


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A: Good afternoon !, May I introduce myself ? ImMartin Perez.

B: Good afternoon ,Im Jacqueline Soto.

A: Nice to meet you, Miss Soto.

B: Nice to meet you too, Mr. Perez.

A: Where are you from ?B: Im from Canada , and you ?

A: Im from Lima.

B: Where do you work?

A: Im representative at CGP Bank, and you?B: Im bank teller at BCT Bank, I must go now

A: See you later.

B: See you.

Professional conversation
http://images.google.com.pe/imgres?imgurl=http://www.albertbarra.com/wp-content/uploads/2008/04/conversacion.jpg&imgrefurl=http://www.taringa.net/posts/humor/3978065.2/Aca-empezo-el-quilombo.html&usg=__WxhmECmgz_Z85bB9XZQaCIk_DbI=&h=348&w=450&sz=32&hl=es&start=2&tbnid=4iExL1PdhrMHYM:&tbnh=98&tbnw=127&prev=/images%3Fq%3Dconversacion%26gbv%3D2%26hl%3Des


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Ficha de evaluacin :

________________________________________________

Muy bueno =5 Bueno =4 Regular =3 Malo =2

ITEMS Students name : Mr./Miss.

Se expresa

adecuadamente en

forma gestual y/ocorporal

Usa correctamente la

gramtica.

Es coherente en su

conversacin.Usa una pronunciacin

adecuada en oraciones

y preguntas

TOTAL


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1. What is his/hername?2. What is his/herlast name ?

3. How old is he/she?4. Where is he/shefrom ?5. Where does he/she work ?

6. What is his/heroccupation?7. What is his/hernationality?

Posible questions:


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Offering help to customers.Lesson 2

Al finalizar la clase el estudiante:

Expresa ayuda en forma escrita a clientes.


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Calling my favorite bank"Dealing with my clients


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account numberautomated answering machine

day-to-day banking

menu of options

telephone banking servicesto access an account

to check your balance

to key in a PIN number

to order a statement

to pay bills

to sign up

to trade stocks and bonds

to transfer money

VocabularyInfer the meaning of these expressions according to the context

Calling my favorite bank
http://images.google.com.pe/imgres?imgurl=http://cache1.asset-cache.net/xc/872539-003.jpg%3Fv%3D1%26c%3DIWSAsset%26k%3D2%26d%3DF5B5107058D53DF566E351AC5A6E2473167F2CEB98924224298F62532982A7E3E30A760B0D811297&imgrefurl=http://www.gettyimages.com/detail/872539-003/Stone&usg=__2NT-lCvVqlD-0r_Yqb_TFZ7J0BE=&h=423&w=640&sz=34&hl=es&start=140&tbnid=nliZvqyWp5YN9M:&tbnh=91&tbnw=137&prev=/images%3Fq%3D%2522Bank%2Bclerk%2522%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D120


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1)Doyou havean account number? What kind of card

doyou have,debit or credit card ? Why?2)Doyou havean automated answering machine athome? Why?3)Doyou always paybills on time ? What bills doyou

pay?4)Doyou transfermoney to another bank? What doyouneedfirst to transfer money?

Work in pairs. Answer the following questions :

pay bills answering machine Account number


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Calling my favorite bank

Reading

Representative: Good Morning. May I help you today?

Customer: Good morning. I need some information on the telephone banking

services offered by your bank.Representative: Sure. What is your account number?

Customer: its 54356-3435

Representative: What do you want to know, Mr. Cardenas?

Customer: I want to know when the telephone banking services works

Representative: You can do all your day-to-day banking over the telephone, 24hours a day.

Customer: That's great. How do I access my account?

Representative: Just call the bank, key in your PIN number and listen to the menuof options available.

Customer: How do I choose which option I want?

Representative: Just press the number for the service stated by the recording.

Read the following dialogue
http://images.google.com.pe/imgres?imgurl=http://images01.tzimg.com/image.php%3FFilePath%3Dh3w4/1188928830_36828875.jpg%26Width%3D500&imgrefurl=http://www.callcentersites.info/&usg=__i8bmtmRz4rKhz84cLsVvaMVMsc0=&h=375&w=500&sz=18&hl=es&start=13&tbnid=Ien_GRYuJCzt8M:&tbnh=98&tbnw=130&prev=/images%3Fq%3Dcalling%2Bcustomer%2Bservice%26gbv%3D2%26hl%3Des


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Customer: What kind of things can I do?

Representative: You can check your balance, pay bills, order a statement or

even transfer money to another bank.

Customer: That's fantastic! Can I trade stocks and bonds?.

Representative: I'm afraid you have a special account for that.

Customer: What happen if I have any problems?

Representative: There's an automated answering machine and there is a staff,they are available 7 to 5 days a week.

Customer: It all sounds very good to me. I'd like to sign up.

Representative: All right, can you answer a few questions please?

Customer: Certainly...
http://images.google.com.pe/imgres?imgurl=http://www.eproneur.com/documents_files/pmrd/refLibrary/82058000/iStock_000005029776XSmall.jpg&imgrefurl=http://www.eproneur.com/index.php/Eproneur-Web-Services/Design-Marketing-SEO-Serv/1146/&usg=__cBvRpnlkI7MJLvnNrsmPXwZ2p3M=&h=282&w=425&sz=127&hl=es&start=26&tbnid=6s0OqaZ7qWvqdM:&tbnh=84&tbnw=126&prev=/images%3Fq%3Dcalling%2Bcustomer%2Bservice%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D20http://images.google.com.pe/imgres?imgurl=http://images.clipartof.com/small/10897-Blue-Customer-Service-Representative-Taking-A-Call-With-A-Headset-In-A-Call-Center-Clipart-Illustration.jpg&imgrefurl=http://www.clipartof.com/details/clipart/10897.html&usg=__OMCPygJtYQ5rBYSRT6oe8dsveSI=&h=450&w=450&sz=49&hl=es&start=8&tbnid=UGlJMUtnBnhVRM:&tbnh=127&tbnw=127&prev=/images%3Fq%3Dcalling%2Bcustomer%2Bservice%26gbv%3D2%26hl%3Des


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Comprehension

Answer the following questions Mark with True or False

1)Customer needs information to deposit money T F

2)Customers account number is 54356-3435 T F

3)Banking services work from 8 am to 8 pm T F

4)Customer needs his PIN to access his account T F

5)About customer: his name is Mr. Cardenal T F

6)Representative pays bills to the customer T F

7)Customer orders a statement and pay bills T F

8)There's an automated answering machine to customers T F
http://images.google.com.pe/imgres?imgurl=http://www.estiloydeco.com/wp-content/uploads/2009/10/pensando-en-decoracion.jpg&imgrefurl=http://www.estiloydeco.com/categoria/banos-infantiles/&usg=__Vc0kQpxR4y1DnzZojJCeJalUYZ8=&h=283&w=424&sz=64&hl=es&start=55&tbnid=OTbKBPtBWq5T3M:&tbnh=84&tbnw=126&prev=/images%3Fq%3Dpensando%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D40http://images.google.com.pe/imgres?imgurl=http://www.estiloydeco.com/wp-content/uploads/2009/10/pensando-en-decoracion.jpg&imgrefurl=http://www.estiloydeco.com/categoria/banos-infantiles/&usg=__Vc0kQpxR4y1DnzZojJCeJalUYZ8=&h=283&w=424&sz=64&hl=es&start=55&tbnid=OTbKBPtBWq5T3M:&tbnh=84&tbnw=126&prev=/images%3Fq%3Dpensando%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D40


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Comprehension

Answer the following questions Mark with True or False

1)Customer needs information to deposit money T F

2)Customers account number is 54356-3435 T F

3)Banking services work from 8 am to 8 pm T F

4)Customer needs his PIN to access his account T F

5)About customer: his name is Mr. Cardenal T F

6)Representative pays bills to the customer T F

7)Customer orders a statement and pay bills T F

8)There's an automated answering machine to customers T F
http://images.google.com.pe/imgres?imgurl=http://www.estiloydeco.com/wp-content/uploads/2009/10/pensando-en-decoracion.jpg&imgrefurl=http://www.estiloydeco.com/categoria/banos-infantiles/&usg=__Vc0kQpxR4y1DnzZojJCeJalUYZ8=&h=283&w=424&sz=64&hl=es&start=55&tbnid=OTbKBPtBWq5T3M:&tbnh=84&tbnw=126&prev=/images%3Fq%3Dpensando%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D40http://images.google.com.pe/imgres?imgurl=http://www.estiloydeco.com/wp-content/uploads/2009/10/pensando-en-decoracion.jpg&imgrefurl=http://www.estiloydeco.com/categoria/banos-infantiles/&usg=__Vc0kQpxR4y1DnzZojJCeJalUYZ8=&h=283&w=424&sz=64&hl=es&start=55&tbnid=OTbKBPtBWq5T3M:&tbnh=84&tbnw=126&prev=/images%3Fq%3Dpensando%26gbv%3D2%26ndsp%3D20%26hl%3Des%26sa%3DN%26start%3D40


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Make a short dialogue

Use simple present (affirmative , negative ,question,prepositions and there is/are in your dialogue

About:

Asking information about services orOffering help to customers.


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ACTIVITIES IN CLASS

1.MAKE THE DIALOGUE ,TIME 30 MINUTES

2.REVIEW AND CORRECT THE DIALOGUE

3. ANSWER SOME QUESTIONS

4.PRACTICE


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ABOUT THE DIALOGUE

Read the dialogue answer these questions

1.Whats the title?

2.Whats the main idea?3.Who are the characters in the dialogue?

4.What are the functions or rols to each person?


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Banking - Opening an account

A: Good morning, can I help you?

B: Yes, I'd like to open a deposit account.

A: Certainly Sir. Would you like a Silver or a Gold account?

B: What's the difference?

A: You can open a Silver account with just $5. The account comes with a cashcard so you can withdraw your money at any time. The Silver account currently

pays 5% interest. For the Gold account you need a minimum of $500, and you

have to give 14 days notice to withdraw money. The interest rate is 6.5%.

B: I'll go for the Silver account.

A: How much would you like to deposit?

B: $500

A: And we'll need two proofs of ID; telephone bill, driver's license, credit card

statement etc.

B: I'm sorry, I don't have any of those on me. I'll come back tomorrow.

Make conversations and practice with friends.


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Applying for a Mortgage

C: Good morning, I'm the manager, how can I help you?

D: We'd like to apply for a mortgage.

C: Have you found a property you're interested in?

D: Yes, we have.

C: How much would you like to borrow?

D: Well, the property is $75,000, but we have a deposit of $25,000

C: So you need a $50,000 loan. Do you have an account with this bank?

D: Yes, we both have accounts here. I've had my account for over fifteen

years.

C: How much do you both earn?

D: I earn $15,000 a year and my wife earns $12,500.

C: That's fine. Now Would you like to complete this form.........

Make conversations and practice with friends.


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Sesin 4

Al finalizar la clase el estudiante

Using polite language at work

Write a short report

Simple Present and presentprogressive


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GIVE

WORK

ATTEND

ASK

WITHDRAW

BUY

DEPOSIT

GO

SELLREPORT

RECEIVE

OFFER


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Present Simple, third person singular he, she, it

1. in the third person singularthe verb,always ends in :s

he wants

she needs

2. Add to verbs ending in:ss

x sh

chhe pass

she catch

he fix it pusho

eses

es

es He go es

es

3. Verbs ending in y ;the third personchanges they to ies

fly fl ies cry cr ies

Exception: If there is a vowelbefore the y

play Play s pray prays

Si l t


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AffirmativeI

WeThey

You

work

in theafternoonHe

She

It

works

I /We/They/You

Dont work

He/She/

It

Doesnt

Negative

Interrogative

Do I /

we /they/you workin class?

Does he /she / it

Simple present

P t i


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Affirmative

I amasking

information.He/She/

Itis

We/They/

You

are

I amnot working

in thearea.

He/She/It

isnt

We/They/You arent

Negative

Interrogative

Am I

openingan account?Is He/She / It

Are We/They/You

Present progressive


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WHAT IS HE DOING?


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1. bank officer 7. saving account

2. ATM 8. paycheck

3. safe-deposit box 9. endorse a check

4. check book 10. make a deposit5. deposit slip 11. make a withdrawal

6. withdrawal slip 12. checking account


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RTV

BANK

Where is he?

What does he need?

What bank statement is

he making? Make a list.


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d) Good Afternoon. May I help you today?

) Good afternoon. I want to withdraw $500.00 from my account

g) May I have your bankcard please?

h) Ok. Here you are.

b) And, I need some ID card too.

e) Is my DNI, OK?f) Thats fine. Thanks.

c) Here is your ID card and your money

k) Do you need something else?

m) No,I dont. thank you.i) Have a nice day.

j) you too.

Order this conversation in the correctform

B k t t t ti


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Bank statement conversation.

A: Good Afternoon. May I help you today?

B: Good afternoon. I want to withdraw $500.00 from my account.cash this check.deposit this money into my account

A: May I have your bankcard please?B: Ok. Here you are.

A: And, I need some ID card too.B: Is my DNI, OK?A: Thats fine. Thanks.

Teller Counts moneyA: Here is your ID card and here is your money.

your receipt.A: Do you need something else?B: No,I dont. thank you.A: Have a nice day.B: you too.

A = Bank TellerB =Customer


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CHECK REGISTER

NSTATEMENT

DATE DESCRIPTIONTRANSACTIO

NAMOUNT

DEPOSITAMOUNT

BALANCE

ATM 8/30 Cash withdrawal $ 60.00 $ 385.89

325 9/4 IFB Intitute pay month $114.75 $ 271.14

326 9/16Claro Telephone

Communication$42.76 $ 228.38

ATM 9/17 deposit $312.00 $ 540.38

327 9/18 City Bank $ 356.76 $ 183.62

ATM 9/26 Cash withdrawal $ 50.00 $133.62

ATM 9/30 deposit $ 850.00 $983.62

Answer the questions below. Then compare answer with the class.How much money does Juan have in his checking account on September 26?How much money does he have on September 30?How many checks does he write in September?

How much money does he deposit in September?.How many bank statements does he make in September?, describe


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How much money does Juan have in his checking accounton September 26?Juan has $ ____________ in his account on September 26

How much money does he have on September 30?Juan has $ ____________ in his account on September 30

How many checks does he write in September?Juan doesnt write any checks in September

How much money does he deposit in September?

Juan doesnt write any checks____________ in September

.How many bank statements does he make in September?Juan makes 4 bank statements in September, 2deposits,withdrawal,transaction,


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Sesin 5


Describe productos y pregunta por precios.

Identifica monedas extranjeras

Simple present and Present

progressive

Bank statement con ersation


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Bank statement conversation.

A: Good Afternoon. May I help you today?B: Good afternoon. I want to withdraw $50.00 from my account.

pay this electricity bill for $ 20pay this telephone bill for $ 20deposit $50.00 into my account

A: May I have your bankcardplease?receipt

B: Ok. Here you are.A: And, I need some ID card too.B: Is my DNI, OK?

A: Thats fine. Thanks.Teller Counts money

A: Here is your ID card and here is your money.your receipt.

A: Do you need something else?B: No,I dont. thank you.

A: Have a nice day.B: you too.

A = Bank TellerB =Customer


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IFB BANK


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CHECK REGISTERNSTATEMENT/

LAST NAME

DATE DESCRIPTIONWITHDRAW

AMOUNTDEPOSITAMOUNT

BALANCE

001 9/__ $ 60.00 $ 385.89

002 9/__ $114.75 $ 271.14

003 9/__ $42.76 $ 228.38

004 9/__ $312.00 $ 540.38

005 9/__ $ 356.76 $ 183.62

.... 9/__ $ 50.00 $133.62

...... 9/__ $ 850.00 $983.62


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REPORT

Make a letter to describe the activities in a finance

context.

Use simple

present and

present progressive.


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GIVE

WORK

ATTEND

ASK

WITHDRAW

BUY

DEPOSIT

GO

SELLREPORT

RECIEVE

OFFER


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Sesin 6


Giving opinions

Verifying information to an account

Present progressive

WATCH THE VIDEO


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1. Whats the question?

Write : Hi welcome to ScotiabankHow can I help you?May I help you?

What do you need?

2.Whats your answer?write your answers : I open a bank

account

WATCH THE VIDEO

POS


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About the video

1.Whats bank officers name?

2.What is the question in present progressive inthe chart?

3.What documents or requierments do I need to

open a bank account?Period program resident card

Aliens card

Debit card from other institutionSocial insurance card

To proof your address which cointains 2 statements

To proof where you are working


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She is withdrawingmoney

He is drivinga car

They are depositingcoins


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1. check

2. withdraw

3 . do

4. open

5. write

6. walk

7. deposit

8. enter

checking

withdrawing

opening

doing

depositing

walking

writing

entering


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Present progressive

1. I / ask information2. They / receive money

1. Helen / not speak English

2. You/ not write a check

1. what / you / do now?

2. what time / she/ enter?

1.she / work / in an office atthe moment?

2.They / speak / Spanish?


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RECOGNIZED 5 ACTVITIES AT THE

MOMENT WHEN YOU WATCH THE

VIDEO AND WRITE THEM


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Sesin 5


Talk about the history of a company

Simple past


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Company mergers


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Read the article

In the late 1990s many large companies joined to from new mega companies.American financial-services companies Citicorp and Travelers merged and

became Citigroup. Swiss drug companies, Sandoz and Ciba Geigy joined toform Novartis. And automobile markers Daimler-Benz of Germany andChrysler of the USA merged to form DaimlerChrysler.

In many cases, mergers are successful, but there are also many difficulties .Inthe Daimler-Chrysler merger executives face two major management culture

differences.

First, Chrysler managers receive higher salaries than Daimler -Benzmanagers. So an American manager is working in Germany ,can have muchhigher salary than his German boss. Second, Chrysler engineers, designersand marketing people work together to build and market cars. But at Daimler-

Benz engineers are in charge, and designers and marketing people dontwork together as much.

Balancing differences is not easy, and many people are watching howDaimlerChrysler solves its management culture differences


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3.

2. Complete the chart with info rmation

4.What is the meaning of merged in english? ,(similar word)

1.Find verbs in past tense. verb be - verbs

5.What is th e ti t le to th e reading?

American financial-services


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open opened

withdraw withdrawed

deposit deposited

work worked

Regular verbs Irregular verbs

do did

go went

give gave

forget forgot

have/has had

ExceptionStudy stud ied

Worry worr ied

Stop stop

Plan plan

ped

ned

Negative Form did not = didnt


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Negative Form

I

we

you

they

he

she

it

did not = didnt

didnt

depositwithdraw

give

dogo

have

report

I dont watchtv very often.

I didnt watchtv yesterday.Present

Past

Verbs

I didnt worked yesterday OR I didnt work yesterday


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He gave the documents as resident card,social insurance card.

He didnt give

I didn t worked yesterday OR I didn t work yesterday

1 I ____ work in the bank but I ____ at IFB Institute.

2 We ______give the documents and they _____them yesterday.

3 Liz ____ ____English at IFB Institute. She _____ English.

4 ____ he work at night? Yes, he ____.

5 ____ you ____ an account in SJM? No, I _____.

6 ____ He ____ all his salary? No, he _______.

Complete the sentences : did - didnt verb in past

Write questions use did


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Write questions use did

1. I met somebody. Who didyou meet?

2. The manager worked early. What time____the manager________?

3. Juan withdrawed money yesterday. Who____it_____?

4. They wanted to deposit. What____they___?

5. The meeting ended. What time ____ the meeting_____?

6. Ana came to the company early. Why___Ana_____ to thecompany early?


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1) Who did it take a cab?

2) Why did Uncle Jorge start worrying a lot?

3) What did Uncle Jorge forget at the cab?

4) Who did it drive the cab?

5) What did Uncle Jorge give in appreciation to

the cab driver?

Empresarial II Ciclo 2013-2

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Transcript of Empresarial II Ciclo 2013-2