Fast Track Services
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Transcript of Fast Track Services
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Qua l i dade e Desempenho
F a s t T r a c k
Sucesso
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Fonte: Gartner IT Spending & Forecast
Software 15%
Apps Develop. 17%
Apps Support (AMS) 14%
Data Center 7%
Service Desk 6%
Administration 9%
Devices (Hw) 32%
CU
ST
OS
TI
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GARTNER DIZ QUE OTIMIZAR O
DESENVOLVIMENTO E
MANUTENÇÃO DE SISTEMAS
PODE REDUZIR ATÉ 50% OS
CUSTOS
”
“
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Software 15%
Apps Develop. 17%
Apps Support (AMS) 14%
Data Center 7%
Service Desk 6%
Administration 9%
Devices (Hw) 32%
Atuamos no
sucesso de
sistemas
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Vamos
elevar esse
patamar?
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① DEMANDA: Ciclo de Vida do Software • Escolha da solução (requisitos, build x buy, arquitetura...)
• RFP fornecedores e licenciamento
• SAM/SPM: medição de licenças e compliance – SaaS
② PROJETO, RISCO e QUALIDADE • Independent Verification & Validation - IVV
• Organização e gestão de projetos – PMOFT SaaS
• Automação da qualidade e testes – SaaS
③ SUPORTE: Melhoria de Sistemas • AMS: Application Management Services - processo
• AMS: instrumentação da demanda - SaaS
• Qualidade/segurança: análise de logs - SaaS
④ OPERAÇÃO: Confiável, Eficaz • Cloud Computing (migração)
• Monitoração da aplicação – SaaS
• Analytics real time - SaaS
Software 15%
Applications Develop. 17%
Apps Support (AMS) 14% Service Desk
6%
Devices (Hw) 32%
-10%
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20+ anos de best practices
Setup imediato (fast!)
On the job training (mentoring)
Processos padronizados
Ferramentas SaaS
Parceiros especializados
COMO?
©2012 Mustafa Khayat Photography
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DEMANDA PROJETO
SUPORTE OPERAÇÃO
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DEMANDA PROJETO
SUPORTE OPERAÇÃO
FAST TRACK
Especialistas
SaaS
Padronização
Best practices
Imediato
Mentoring
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DEMANDA PROJETO
SUPORTE OPERAÇÃO
FAST TRACK
AMS SaaS
Teste e Q.A.
DevOps
Virtualização
Demanda SaaS
Bugtrack
RFP
SAM / SPM
PMOFT SaaS
I.V.V.
Continuous
Development
IaaS
DevOps
Analytics real time
Redmine
Redmine
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DEMANDA
FERRAMENTA
COMPLIANCE
PROJETO
FERRAMENTAS
AUTOMAÇÃO
SUPORTE
FERRAMENTA
AUTOMAÇÃO
OPERAÇÃO
ANALYTICS
DESEMPENHO
QUALIDADE CUSTO SOFTWARE & SERVIÇO
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gap design
30 DIAS
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Soluções práticas para
gerenciamento de TI
Pedro Bicudo
+5511 99402 9435
[email protected] linkedin.com/in/bicudomaschio
Fast Track
unlock your success