Tecnologias de Correio Eletrônico

download Tecnologias de Correio Eletrônico

of 66

Transcript of Tecnologias de Correio Eletrônico

  • 7/23/2019 Tecnologias de Correio Eletrnico

    1/66

    ]oahlelgkfq mo Alppokl Oeo}plhkal4^lq}str o} fe(

    Pokhfeml Gke Ekjf mo Afpyfebl

    ^lq}str o} fe(

  • 7/23/2019 Tecnologias de Correio Eletrnico

    2/66

    Qujfpkl

    Qujfpkl 0

    6 Kh}plmuafl fl aupql ?6(6 Ekaoha f m l j f } o p k f e ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?6(0 Mkq}pk`ukafl mo qli}wfpo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 9

    6(0(6 Qli}wfpo l`}kml hf ilpjf mo oroau}fyoe "alj~kefml+4 ( ( ( ( ( ( ( ( ( ( ( ( ( ( 9

    6(0(0 Qli}wfpo l`}kml f ~fp}kp ml almkgl ilh}o ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 96(1 Mo`kfh GH_,Ekhur ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 7

    0 Alppokl Oeo}plhkal 20(6 Povuoq} ilp Aljjoh}q "PIA+ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 20(0 Fgoh}oq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ;0(1 Kh}opho} Joqqfgo Ilpjf} "PIA?100+ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 6>

    0(1(6 Kh}opfafl alj af`oafeblq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 6>0(= Qkj~eo Jfke ]pfhqiop ^pl}lale * QJ]^ "PIA?106+ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 600(? Almkglq mo po}lphl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 610(9 ^lq}jfq}op o F`uqo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 610(7 Ojfke o MHQ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 61

    0(7(6 Alhque}fq mo MHQ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 6?

    1 Qfqefu}bm 691(6 Khq}fefafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 671(0 ^fpfjo}plq mo oroauafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 671(1 Alhstgupfafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 671(= Fu}oh}kafafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 62

    = A{puq 6;

    =(6 Khq}fefafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 6;=(0 Alhstgupfafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0>=(0(6 ,o}a,a{puq(alhi ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0>=(0(0 ,o}a,kjf~m(alhi ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 06

    =(1 Fmjkhkq}pfmlp ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 00=(= Fmjkhkq}pfafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 00

    =(=(6 ^pl}lalel KJF^ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 00=(=(0 A{pfmj ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0?=(=(1 A{puqek` ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0?

    =(? KJF^ ^fp}k}klhq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 09=(9 Afkrfq ~lq}fkq gel`fkq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 07

    =(9(6 ^lq}fgohq oj afkrfq ~lq}fkq gel`fkq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 07=(7 Qkoyo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 02

    =(7(6 Jfhfgo Qkoyo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 02

    ^lq}str o} fe( 0

  • 7/23/2019 Tecnologias de Correio Eletrnico

    3/66

    ^lq}str o} fe( Qujfpkl

    =(2 Apk~}lgpfstf ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0;=(2(6 F}kyfhml ]EQ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0;=(2(0 F}kyfhml QQE ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0;

    =(; Jfke _qop Fgoh}q ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 0;

    ? ^lq}str4 kh}plmuafl 16

    ?(6 Bkq}lpkf ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 16?(0 Afpfa}opq}kafq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 16?(1 Fyfhalq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 10?(= Alj~lhoh}oq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 11

    ?(=(6 Mkfgpfjf mo kh}opfafl mlq jlmuelq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 11?(=(0 Ikefq mo johqfgohq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 11?(=(1 Poao~afl mo johqfgohq elafkq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 1=?(=(= Poao~afl mo johqfgohq ykf pomo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 1=?(=(? Oh}pogf elafe mo johqfgohq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 1?

    ?(? Khq}fefafl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 19

    ?(?(6 Fpvukylq o u}kek}fpk lq k hq}fe fmlq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 19?(?(0 jfkh(ai ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 17?(?(1 jfq}op(ai ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 1;

    9 ^lq}str4 kh}ogpfaloq =19(6 Kh}ogpfafl alj Qfqefu}bm ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =1

    9(6(6 Jo}lml mo Fu}oh}kafafl ^EFKH ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ==9(6(0 Jo}lml mo Fu}oh}kafafl ELGKH ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ==

    9(0 Kh}ogpfafl alj L~ohEmf~ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ==9(1 Kh}ogpfafl alj A{puq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =?9(= Apk~}lgpfstf ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =?

    9(=(6 F}kyfhml ]EQ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =?9(=(0 F}kyfhml QQE ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =9

    7 ^lq}str4 poq}pkaloq =77(6 Moqf`kek}fhml aljfhml YPI[ ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =77(0 Ohmopoalq poq}pk}lq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =77(1 Qohmop ^leka{ Ipfjowlpc * Q^I ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =77(= Gpo{ekq} ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( =;7(? Poq}pkaloq mo af`oafebl ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?>7(9 Poq}pkaloq mo alh}ouml ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?>

    7(7 Poq}pkaloq mo K^ o poyopql( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?>7(2 Poq}pkaloq mo boel ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?>7(; Poq}pkaloq mo pojo}oh}o ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?67(6> Poq}pkaloq mo moq}khf}fpklq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?67(66 Poq}pkaloq f~lq aljfhml M F ]F ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?67(60 Poq}pkaloq alhmkaklhfkq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?67(61 Poq}pkaloq mo alhorloq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?07(6= Poq}pkaloq mo alhorloq ~lp ~oplml mo }oj~l ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?07(6? Poq}pkaloq ml }fjfhbl mf johqfgoj ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?0

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 1

  • 7/23/2019 Tecnologias de Correio Eletrnico

    4/66

    ^lq}str o} fe( Qujfpkl

    2 ^lq}str4 stefq mo oh}pogf ?12(6 Ikef moioppom ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?=2(0 Ikef alppu~} ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?=2(1 Ioppfjoh}fq mf stef ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?=2(= Ekq}fhml f stef ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?=2(? Pojlyohml johqfgohq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ??2(9 Po}ohml johqfgohq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ??2(7 Po~plaoqqfhml johqfgohq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?92(2 Ork`khml l alh}ouml mo ujf johqfgoj ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?9

    ; Wo`jfke ?7;(6 QvukppoeJfke ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?7;(0 PluhmAu`o ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ?;

    6> _}kek}fpklq o ioppfjoh}fq fmjkhkq}pf}kyfq 966>(6 Aljl mo}oa}fp o oyk}fp gfpgfelq ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 96

    6>(0 Mkjohqklhfhml l bfpmwfpo ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 966>(1 Aljl kmoh}kstafp l uql ml mkqal ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 906>(= Yopkstafhml l ^lq}str alj vqbf~o ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( 91

    Poiopohakfq @k`eklgpfstafq 9?

    F Ekaohaf 99

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =

  • 7/23/2019 Tecnologias de Correio Eletrnico

    5/66

    Af~}uel 6

    Kh}plmuafl fl aupql

    Qodf `oj*ykhml fl Aupql mo ]oahlelgkfq mo Alppokl oeo}plhkal( Oq}o aupql oq}f qohml iljoh}fml~oef Aoh}pl mo ]oahlelgkf mf Khilpjfafl o Aljuhkafafl * A]KA mf _hkyopqkmfmo Iomopfe ml ^fpfo jkhkq}pfml ~lp Pokhfeml Gke Ekjf mo Afpyfebl( Pofektf"lu+*qo mo 06,>1,0>66 f >6,>=,0>66(

    Lq ~plaomkjoh}lq moqapk}lq hoq}o jf}opkfe ilpfj yfekmfmlq ql` f mkq}pk`ukafl Mo`kfh GH_,EkhurEohh{% }lmfykf f `fqo }olpkaf jkhkq}pfmf o l alhboakjoh}l iuhmfjoh}fe ~fpf f f~ekaf kekmfmo mlq~plaomkjoh}lq }oahkalq ql` vufevuop qkq}ojf l~opfaklhfe(

    F~oqfp mfq ~oauekfpkmfmoq mo afmf qkq}ojf l~opfaklhfe l alh}ouml qopf f`lpmfml mo ilpjf kqoh}f%~fpf vuo l ~fp}kak~fh}o }ohbf f ~lqqk`kekmfmo mo u}kektfp l alhboakjoh}l fmvukpkml hl fj`koh}o vuoebo ilp jfkq fmovufml(

    Hoq}o af~}uel% qopfl f`lpmfmlq lq qogukh}oq }ojfq4 ekaohakfjoh}l moq}o jf}opkfe% lpkgoj mlqli}wfpo u}kektfml "oroau}fyoe lu ml almkgl ilh}o+ o alhstgupfaloq oqqohakfkq mf mkq}pk`ukafl Mo`kfhGH_,Ekhur(

    6(6 Ekaohaf ml jf}opkfe]lmfq fq jfpafq pogkq}pfmfq qfl mo ~pl~pkomfmo mo qouq poq~oa}kylq mo}oh}lpoq% qohml f~ohfq ak}fmfqmo ilpjf omuafaklhfe hoq}o jf}opkfe(

    L jkhkq}pfh}o hoj f iljoh}fmlpf poq~lhqf`kektfj*qo ~lp mfhlq afuqfmlq moykml f u}kektfafl mfqkhilpjfaloq }oahkafq alh}kmfq hoq}o jf}opkfe( Hfl bf gfpfh}kfq mo vuo oq}o jf}opkfe oq}f ekypo moopplq% fqqkj aljl% }lmlq lq qkq}ojfq oj ~plmuafl moyoj ~lqqukp `facu~ fh}oq mo quf jfhk~uefafl(

    Oq}o jf}opkfe oq}f ekaohakfml ql`po f GH_ Ipoo Mlaujoh}f}klh Ekaohqo * GIME lu Ekaohafmo Mlaujoh}fafl Ekypo GH_ alhilpjo moqapk}l f qogukp4

    Al~{pkgb} a+ 0>>7*0>60 Pokhfeml Gke Ekjf mo Afpyfebl * pokhfemlaNgjfke(alj

    O gfpfh}kmf f ~opjkqqxfl ~fpf al~kfp% mkq}pk`ukp o,lu jlmkikafp oq}o mlaujoh}l

    ql` lq }opjlq mf Ekaohaf mo Mlaujoh}faxfl Ekypo GH_ GH_ Ipoo Mlaujoh}f}klh

    Ekaohqo+ Yopqxfl 6(0% ~u`ekafmf ~oef Ipoo Qli}wfpo Iluhmf}klh3 alj }lmfq Qoaxloq

    Qoauhmfpkfq Khyfpkfh}oq khaeukhml }or}lq mo Af~f Iplh}fe% o qoj ]or}lq mo Vufp}f

    Af~f( _jf al~kf mf ekaohaf o khaeumf hf qoaxfl kh}k}uefmf "GH_ Ipoo Mlaujoh}f}klh

    Ekaohqo" lu "Ekaohaf mo Mlaujoh}faxfl Ekypo GH_"(

    F Ekaohaf mo Mlaujoh}fafl Ekypo GH_ ~opjk}o vuo }lml alh}ouml oq}odf ekypo ~fpf al~kf

    o mkq}pk`ukafl% fqqkj aljl% ~pl}ogo f ~pl~pkomfmo fu}lpfe( L l`do}kyl o gfpfh}kp vuo l alhboakjoh}lqodf ekypo% fqqkj aljl% gfpfh}kp l poalhboakjoh}l fl fu}lp( L fu}lp poaljohmf fkhmf vuo oq}ojf}opkfe qodf qoj~po mkq}pk`uml aljl oq}f% hl ilpjf}l lpkgkhfe( Alh}pk`ukaloq o qugoq}loq mojoeblpkfq ql`po oq}o jf}opkfe ~lmoj qop ohykfmfq fl fu}lp o qopfl qoj~po `oj ykhmfq(

    ^lq}str o} fe( ?

  • 7/23/2019 Tecnologias de Correio Eletrnico

    6/66

    ^lq}str o} fe( Af~}uel 6( Kh}plmuafl fl aupql

    6(0 Mkq}pk`ukafl mo qli}wfpo

    L faoqql fl almkgl ilh}o ml qli}wfpo o quf alj~kefafl% o ujf alhqovuohakf mf ek`opmfmo ~pl~kakfmf~lp uj qli}wfpo ekypo( Oh}po}fh}l% l qli}wfpo }fj`oj ~lmo qop l`}kml oj ilpjf oroau}fyoe "alj*~kefmf+% o kh}ogpfmf fl qkq}ojf l~opfaklhfe "oj~fal}fml+% df oq}fhml ~plh}l ~fpf u}kektfafl( Afmfujf moq}fq l~aloq ~lqquk yfh}fgohq o moqyfh}fgohq vuo qopfl poqujkmfq f qogukp4

    6(0(6 Qli}wfpo l`}kml hf ilpjf mo oroau}fyoe "alj~kefml+4

    Y4 Khq}fefafl pf~kmf vuo povuop johlq oq~fal oj mkqal% }lphfhml moqhoaoqqfpkl f khq}fefaflmo qli}wfpo mo alj~kefafl "or4 jfco% gaa+ o af`oafeblq mo `k`ekl}oafq "or4 ek`a9*moy+(

    Y4 Oyk}f f alj~kefafl ml qli}wfpo o f hoaoqqkmfmo mo alhboakjoh}lq ql`po ~plgpfjfafl oalj~kefmlpoq(

    Y4 Khq}fefafl fu}ljf}ktfmf mo qli}wfpo o mo `k`ekl}oafq hoaoqqfpkfq "mo~ohmohakfq+ ~fpf liuhaklhfjoh}l ml qli}wfpo ~pkhak~fe(

    Y4 Yopqfl }oq}fmf ~oel mkq}pk`ukmlp ml qli}wfpo "oj gopfe l mkq}pk`ukmlp ml qkq}ojf l~opfaklhfe+%o ~lqqkyoejoh}o ekypo mo opplq(

    Y4 ^lqqk`kek}f f}ufektfaloq o alppoaloq mo ifebfq mo qogupfhaf mo ilpjf fu}ljf}kaf% o ilphoakmf~oel mkq}pk`ukmlp ml qkq}ojf l~opfaklhfe(

    Y4 Ifakek}f qu~lp}o or}ophl moykml fl jo}lml mo khq}fefafl ~fmplhktfml o u}kektfafl mo yopqloqkhyfpkfh}oq ml qli}wfpo(

    Y,M4 ^lmo hfl qop f yopqfl jfkq poaoh}o ml qli}wfpo% o alhqovuoh}ojoh}o hfl ~lqqukp fq

    iuhaklhfekmfmoq poaoj apkfmfq( ]lmfykf% yopqloq jfmupfq }ohmoj f qop jfkq oq}fyokq(

    6(0(0 Qli}wfpo l`}kml f ~fp}kp ml almkgl ilh}o

    M4 Khq}fefafl jfkq alj~eorf o mojlpfmf% mojfhmf khq}fefafl jfhufe mo `k`ekl}oafq or}ophfq%o alhboakjoh}lq ql`po ~plgpfjfafl mo alj~kefmlpoq(

    M4 F}ufektfaloq o alppoaloq qfl jfhufkq% orkgkhml f}ohafl mkfpkf nfq f}ufektfaloq hoaoqqfpkfq~fpf alppoaloq mo ifebfq mo qogupfhaf(

    M4 Mkstaue}f qu~lp}o or}ophl ~lkq hfl o uj jo}lml mo khq}fefafl ~fmplhktfml(

    Y,M4 ^opjk}o u}kektfp f ue}kjf yopqfl ml qli}wfpo% alj lq hlylq poaupqlq% jfq }pf}f*qo moalmkgl johlq }oq}fml ~lmohml ~lqqukp ifebfq hfl mo}oa}fmfq(

    Y4 ^lmo ~opjk}kp uj gfhbl mo ~opilpjfao alj f alj~kefafl alj l}kjktfaloq ml ~plaoqqfmlp%o }fj`oj alj l moqekgfjoh}l mo poaupqlq hfl u}kektfmlq ml qli}wfpo(

    F~lq l eoyfh}fjoh}l moq}fq afpfa}opq}kafq% o ~opao~}yoe vuo fj`koh}oq alp~lpf}kylq mojfhmfjf u}kektfafl mo qli}wfpo ilphoakml ~lp uj mkq}pk`ukmlp% qohml oqqohakfe ~fpf f mkq~lhk`kekmfmo mlqqkq}ojfq(

    F u}kektfafl mo uj mkq}pk`ukmlp mo qli}wfpo l}kjktf l oqilpal oj~pogfml ~fpf jfh}op l ~fpvuo

    }oahlelgkal f}ufektfml o ekypo mo ifebfq% qohml oq}o qopykal ilphoakml qoj auq}lq ~lp lpgfhktfaloqaljl l Mo`kfh(Moqqf ilpjf% l }pokhfjoh}l u}kektfpf lq ~fal}oq ilphoakmlq ~oel mkq}pk`ukmlp ml qkq}ojf l~opfaklhfe

    oqalebkml(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 9

  • 7/23/2019 Tecnologias de Correio Eletrnico

    7/66

    ^lq}str o} fe( Af~}uel 6( Kh}plmuafl fl aupql

    6(1 Mo`kfh GH_,Ekhur

    Lq qkq}ojfq l~opfaklhfkq `fqofmlq oj }oahlelgkfq ekypoq }ohmoj f ilphoaop qli}wfpo vuo pofektfjkhq}fefaloq fu}ljf}ktfmfq( L Mo`kfh ilphoao lq u}kek}fpklq f~}*go} o f~}k}umo ~fpf oq}f iuhaklhfe*kmfmo% qohml l qoguhml% quaoqqlp o f}ufejoh}o mo uql poaljohmfml(

    L Mo`kfh ilphoao po~lqk}lpklq wo` vuo alh}oj lq qli}wfpo mkq~lhyokq ~fpf khq}fefafl% o oq}oq

    qfl mkq}pk umlq oj ilpjf mo ~fal}oq4 fpvukylq alj~fa}fmlq alj pl}khfq mo ~po,~lq khq}fefafl opojlafl% o khilpjfaloq ql`po mo~ohmohakfq% poaljohmfaloq o qugoq}loq mo qli}wfpo fmkaklhfkq(

    L alj~lp}fjoh}l ~fmpfl ml u}kek}fpkl f~}k}umo fl khq}fefp uj qli}wfpo o pofektfp f khq}fefafl mfqmo~ohmohakfq% o }fj`oj mfvuoeoq oq~oakstafmlq aljl poaljohmfaloq( Oh}po}fh}l% oq}o alj~lp*}fjoh}l khmut f khq}fefafl mo qli}wfpo hfl povuopkmlq% o mojfhmf f u}kektfafl mo oq~fal oj mkqalfmkaklhfe(

    F khq}fefafl fu}ljf}kaf mo qli}wfpo poaljohmfml ~lmo qop moqf`kek}fmf f}pfyoq mf fmkafl mfalhstgupfafl f`fkrl fl fpvukyl ,o}a,f~},f~}(alhi4

    Mo`kfh O}ab "f~}k}umo >(=(=+4

    F~}k}umo44Poaljjohmq*Kj~lp}fh} "ifeqo"3

    Mo`kfh Eohh{ "f~}k}umo >(=(66+ lu Qvuooto "f~}k}umo >(9(1+4

    F~}44Khq}fee*Poaljjohmq "ifeqo"3

    L u}kek}fpkl f~}k}umo }fj`oj povuop f alhstgupfafl mf ilh}o mlq qli}wfpo f qopoj khq}fefmlq% okq}l o pofektfml hl fpvukyl ,o}a,f~},qlupaoq(ekq}% alhilpjo khmkafml hl vufmpl f`fkrl(

    mo` b}}~4,,i}~(`p(mo`kfh(lpg,mo`kfh eohh{ jfkh alh}pk` hlh*ipoo

    mo` b}}~4,,qoaupk}{(mo`kfh(lpg, eohh{,u~mf}oq jfkh

    Afql f alhoa}kykmfmo qodf ilphoakmf ~lp uj ~plr{ ykf b}}~% f qogukh}o alhstgupfafl moyo qopfmkaklhfmf fl fpvukyl ,o}a,f~},f~}(alhi% alj f moykmf fmovufafl fl ohmopoal K^ ml ~plr{4

    Favukpo44b}}~44^plr{ "b}}~4,,670(69(>(641602,"3

    F~lq f mosthkafl mfq ilh}oq% o hoaoqqfpkl l mlwhelfmmf ekq}f mo qli}wfpo mkq~lhyokq% vuo o ilpjfmf~lp khilpjfaloq aljl yopqfl o moqapkafl mo afmf qli}wfpo( Oqqo mlwhelfm moyo qop pofektfml f}pfyoqml aljfhml4

    ! f~}k}umo u~mf}o

    F ekq}f mo qli}wfpo mkq~lhyokq ~lmo qop alhque}fmf% aljl khmkafml hl oroj~el f`fkrl4

    ^oqvukqfp ~oel hljo ml qli}wfpo4

    ! f~}k}umo qofpab ~lq}ikr

    ^oqvukqfp hfq moqapkaloq ml qli}wfpo% ovukyfeoh}o fl f~}*afabo qofpab ~lq}str4

    ! f~}k}umo qofpab xm~lq}ikr

    Jfklpoq khilpjfaloq ql`po uj mo}opjkhfml qli}wfpo ~lmoj qop l`}kmfq aljl khmkafml f qogukp4

    ! f~}k}umo qblw ~lq}ikr

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 7

  • 7/23/2019 Tecnologias de Correio Eletrnico

    8/66

    Af~}uel 0

    Alppokl Oeo}plhkal

    L ohykl o poao`kjoh}l mo johqfgohq mo alppokl oeo}plhkal o `fqofml oj ~fmploq vuo oq~oakstafjl ilpjf}l mf johqfgoj "or4 PIA?100 o PIA0>=?+% f ilpjf mo }pfhqjkqqfl oh}po mljhklq "or4PIA?106+ o elafejoh}o "or4 PIA0>11 o PIA12=2+% o l fpjftohfjoh}l mo o*jfke f}o f fvukqkafl mf

    johqfgoj "or4 PIA6;1; o PIA1?>6+ ~oel uqufpkl sthfe( Hoqqo af~}uel alhaok}lq ql`po oq}oq }ojfqqopfl f`lpmfmlq(

    Ikgupf 0(64 Johqfgohq mo alppokl oeo}plhkal(

    0(6 Povuoq} ilp Aljjoh}q "PIA+

    F oq~oakstafafl mlq ~pl}lalelq hoaoqqfpklq ~fpf f }pfhqjkqqfl mo johqfgohq oeo}plhkafq qfl ~u`ekafmfq~oel Kh}opho} Ohgkhoopkhg ]fqc Ilpao "KO]I+ f}pfyoq mo mlaujoh}lq Povuoq} ilp Aljjoh}q "PIA+(Oq}oq alh}oj khilpjfaloq mo}febfmfq ~fpf f kj~eojoh}fafl% aljuhkafafl o kh}opol~opf`kekmfmo oh}poqli}wfpo mo }pfhqjkqqfl mo johqfgohq oeo}plhkafq(

    Lq mlaujoh}lq mo PIA qfl kmoh}kstafmfq ~lp almkglq uhkalq% qohml vuo hlyfq ~u`ekafaloq ~lmojqop pofektfmfq f}ufektfhml "u~mf}oq+ yopqloq orkq}oh}oq lu qu`q}k}ukhml*fq "l`qleo}oq+( _jf hlyf~u`ekafafl poao`o uj hlyl almkgl uhkal(

    _j oroj~el moq}f oyleuafl mfq oq~oakstafaloq% o l ~pl}lalel mo }pfhqjkqqfl mo johqfgohq"QJ]^+% vuo ilk lpkgkhfejoh}o ~u`ekafml hf PIA 206% o ~lq}opklpjoh}o qu`q}k}ukml ~lp ujf hlyfoq~oakstafafl% f PIA 0206% vuo fl joqjl }oj~l f}ufektlu f PIA 6601( F}ufejoh}o f PIA ?106 o f

    ^lq}str o} fe( 2

  • 7/23/2019 Tecnologias de Correio Eletrnico

    9/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    ~u`ekafafl jfkq poaoh}o ql`po l ~pl}lalel QJ] % o moyo qop alhque}fmf ~fpf l`}ohafl mo khilpjfaloqql`po oq}o ~pl}lalel(

    Feoj mf oq~oakstafafl ml ~pl}lalel mo }pfhqjkqqfl mo johqfgohq% }fj`oj o ~fmplhktfml l ilp*jf}l mf johqfgoj mo alppokl oeo}plhkal( F fmovufmf kj~eojoh}fafl mlq ~fmploq oekjkhf fq abfhaoqmo ~pl`eojfq mo aljuhkafafl lu jf ilpjf}fafl mf johqfgoj% aljl fq ifebfq mo faoh}ufafl(

    Qoguo f ekq}fgoj hfl orfuq}kyf ql`po fq ~u`ekafaloq faopaf mlq ~pl}lalelq poefaklhfmlq f }pfhq*jkqqfl mo johqfgohq4

    Almkgl ^u`ekafafl Moqapkafl

    PIA 206 >2,6;20 Qkj~eo Jfke ]pfhqiop ^pl}lalePIA 200 >2,6;20 FP^F Kh}opho} ]or} Joqqfgoq

    PIA 69?6 >7,6;;= QJ]^ Qopykao Or}ohqklhqPIA 69?0 >7,6;;= QJ]^ Qopykao Or}ohqklh ilp 2`k}*JKJO}pfhq~lp}PIA 627> 66,6;;? QJ]^ Qopykao Or}ohqklh ilp Joqqfgo Qkto Moaefpf}klhPIA 0>11 6>,6;;9 Elafe Jfke ]pfhqiop ^pl}lalePIA 0>1= 6>,6;;9 QJ]^ Qopykao Or}ohqklh ilp Po}uphkhg Ohbfhaom Opplp AlmoqPIA 0>=? 66,6;;9 Jue}k~up~lqo Kh}opho} Jfke Or}ohqklhq4 Joqqfgo @lmkoqPIA 0>=9 66,6;;9 Jue}k~up~lqo Kh}opho} Jfke Or}ohqklhq4 Jomkf ]{~oqPIA 0??= >1,6;;; QJ]^ Qopykao Or}ohqklh ilp Fu}boh}kaf}klhPIA 0;0> >;,0>>> QJ]^ Qopykao Or}ohqklh ilp Aljjfhm ^k~oekhkhgPIA 0206 >=,0>>6 Qkj~eo Jfke ]pfhqiop ^pl}lalePIA 0200 >=,0>>6 Kh}opho} Joqqfgo Ilpjf}PIA 10>7 >0,0>>0 QJ]^ Qopykao Or}ohqklh ilp Qoaupo QJ]^ lyop ]EQPIA 1=96 >6,0>>1 QJ]^ Qopykao Or}ohqklh ilp Moekyop{ Q}f}uq Hl}kstaf}klhqPIA 1=91 >6,0>>1 Ohbfhaom Jfke Q{q}oj Q}f}uq AlmoqPIA ?106 6>,0>>2 Qkj~eo Jfke ]pfhqiop ^pl}lalePIA ?100 6>,0>>2 Kh}opho} Joqqfgo Ilpjf}

    ]f`oef 0(64 ^pl}lalel QJ]^

    Lq mlaujoh}lq ~lmo qop faoqqfmlq alhilpjo oroj~elq f qogukp4

    b}}~4,,}lleq(ko}i(lpg,b}je,pia?106

    b}}~4,,}lleq(ko}i(lpg,b}je,pia?100

    0(0 Fgoh}oq

    Jfke _qop Fgoh} "J_F+4 qli}wfpo vuo }oj ~lp sthfekmfmo f apkfafl o omkafl mo johqfgohq"PIA*?100+% }pfhqjkqqfl fl J]F "PIA*?106+% fvukqkafl mo johqfgohq "PIA*6;1; o PIA*1?>6+% o ork`kafl moq}fq fl uqufpkl( Oroj~elq4 Jltkeef ]buhmop`kpm% Oyleu}klh o PluhmAu`oWo`jfke(

    Jfke ]pfhqiop Fgoh} "J]F+4 qli}wfpo vuo pofektf o }pfhqjkqqfl o poao~afl mo johqfgohqoh}po J]Fq% o poao~afl mo johqfgohq mo J_Fq( Oroj~elq4 ^lq}str% Orkj% Vjfke(

    Jfke Moekyop{ Fgoh} "JMF+4 qli}wfpo vuo pofektf l f oh}pogf sthfe mf johqfgoj% fpjftohfhml*f f~lq f poao~afl ~oel J]F( Oroj~elq4 ~lq}str,elafe% ~lq}str,ykp}ufe% ~plajfke% Jfkempl~%a{p*moekyop% mlyoal}*moekyop(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj ;

  • 7/23/2019 Tecnologias de Correio Eletrnico

    10/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    0(1 Kh}opho} Joqqfgo Ilpjf} "PIA?100+

    F johqfgoj mo alppokl oeo}plhkal o ilpjfmf ~lp afpfa}opoq _Q*FQAKK "hfl faoh}ufmlq+ o mkykmf ojmufq qoaloq4 af`oafeblq "bofmopq qoa}klh+ o alp~l "`lm{ qoa}klh+( Lq af`oafeblq qfl kmoh}kstafmlq ~lpuj afj~l "stoem hfjo+ qogukml mo mlkq*~lh}lq o l yfelp ml af`oafebl "stoem `lm{+(

    L yfelp mo uj af`oafebl ~lmo qop po~poqoh}fml oj ilpjf}l jue}k*ekhbfq afql fq ekhbfq qogukh}oq

    khkakoj ~oel afpfa}op oj `pfhal "oq~fal oj `pfhal+% o ~lmoj alh}op afpfa}opoq almkstafmlq oj `fqo9=lu vul}om*~pkh}f`eo% ~fpf l qu~lp}o f afpfa}opoq faoh}ufmlq(

    Afmf af`oafebl ~lqquk ujf qkh}fro vufh}l fl qou yfelp% f qkh}fro oq}pu}upfmf o poq}pk}kyf o orkgovuo uj mo}opjkhfml ~fmpfl qodf qogukml% df f qkh}fro hfl*oq}pu}upfmf ~opjk}o l uql mo vufevuopafpfa}op mf almkstafafl _Q*FQAKK kj~pkjyoe( F jfklp ~fp}o mf PIA*?100 }pf}f mf mosthkafl moaf`oafeblq ~fmploq o f poq~oa}kyf qkh}fro(

    L alp~l mo johqfgoj ~lmo alh}op vufevuop qovuohakf mo afpfa}opoq% oh}po}fh}l lq afpfa}opoqAP o EI moyoj f~fpoaop qoj~po duh}lq( ]fh}l l alp~l mf johqfgoj vufh}l qouq af`oafeblq~lqquoj }fjfhbl mo ekhbf mo ;;2 afpfa}opoq( Oq}fq qoaloq mf johqfgoj qfl mkykmfq ~lp ujf ekhbfoj `pfhal(

    6 Mf}o4 Ipk% 67 Moa 0>6> 6>416466 *>1>>

    0 Iplj4 Pokhfeml mo Afpyfebl 5pokhfemlaNgjfke(alj8

    1 ]l4 Pokhfeml mo Afpyfebl 5pokNui~f(`p8

    = Po~e{*]l4 5pokhfemlaNgjfke(alj8

    ? Joqqfgo*KM4 5=f?226=9>7>206601>g9o9o00a`k971=9010=i2>i7=oNjfke(gjfke(alj8

    9 Qu`doa}4 Johqfgoj mo ]oq}o

    7

    2 Lk%

    ;

    6> Oroj~el ml alp~l mf johqfgoj(

    66

    60 **

    61 Pokhfeml mo Afpyfebl

    ]fpoif4 oroj~ekstvuo l uql mo afpfa}opoq faoh}ufmlq oj uj af`oafebl mo johqfgoj "or4 Qu`doa}%Iplj+(

    ]fpoif4 oroj~ekstvuo l uql mo ilpjf}fafl B]JE hl alp~l mo johqfgoj( Kmoh}kstvuo aljl lqJ_Fq pohmopktfj fmovufmfjoh}o l B]JE fl khyoq mo ork`kp fq ]FGq fl uqufpkl(

    ]fpoif4 oroj~ekstvuo l uql mo fpvukylq fhorlq fl alp~l mf johqfgoj( Kmoh}kstvuo aljl lqJ_Fq mkiopohakfj lq fhorlq ml }or}l mf johqfgoj(

    0(1(6 Kh}opfafl alj af`oafeblq

    F johqfgoj vufhml apkfmf ~oel Jfke _qop Fgoh}~lqquk khkakfejoh}o af`oafeblq aljl4 Mf}o% Iplj%]l% Po~e{*]l% Joqqfgo*KM o Qu`doa}( Oh}po}fh}l mupfh}o l }pfdo}l fl moq}khf}fpkl af`oafeblq fmk*aklhfkq qfl khqopkmlq hf johqfgoj% qodf ~oel Jfke ]pfhqiop Fgoh}% aljl4 Poaokyom o R*Lpkgkhfe*]l%lu ~oel Jfke Moekyop{ Fgoh}% aljl4 R*Qkoyo( ^plaomkjoh}l keuq}pfml hf Ikgupf 0(0(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 6>

  • 7/23/2019 Tecnologias de Correio Eletrnico

    11/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    Ikgupf 0(04 Af`oafeblq mupfh}o f }pfhqjkqqfl mo johqfgohq(

    Lq af`oafeblq ~lmoj qop fmkaklhfmlq ~lp vufevuop f~ekafafl vuo ~plaoqqo f johqfgoj% aljlJ]Fq% J_Fq% Fh}k*Q~fjq% Fh}k*ykpuq% o}a( Lq ~pkhak~fkq af`oafeblq khqopkmlq ~oel Jfke _qop Fgoh}qfl4

    Iplj4 l ohmopoal ml pojo}oh}o mf johqfgoj(

    Po~e{*]l4 l ohmopoal ~fpf poq~lq}f mf johqfgoj( Fl poq~lhmop ujf johqfgoj% l J_Fu}kektf oq}o ohmopoal aljl moq}khf}fpkl mf poq~lq}f oj mo}pkjoh}l fl af`oafebl Iplj( Oj afqlmo khorkq}ohakf moq}o af`oafebl% qopf u}kektfml l pojo}oh}o khmkafml hl af`oafebl Iplj(

    ]l4 l ohmopoal ml moq}khf}fpkl mf johqfgoj(

    Qu`doa}4 l fqquh}l mf johqfgoj(

    Joqqfgo*KM4 l almkgl mo kmoh}kstafafl mf johqfgoj( F~oqfp mo }ohmop f qop uhkal% mo~ohmovuo l J_F qkgf l ~fmpfl oq}f`oeoakml hl k}oj 1(9(= mf PIA ?100% lu qodf% hfl bf gfpfh}kfqmo uhkakmfmo(

    Mf}o4 f mf}f vuo f johqfgoj oq}f ~plh}f ~fpf l ohykl% lu qodf% f mf}f oj vuo l uqufpkl aekaluoj ohykfp hl Jfke _qop Fgoh}( Oq}o afj~l mo~ohmo mf alhstgupfafl alppo}f ml poelgkl mfoq}fafl mo }pf`febl vuo lpkgkhlu f johqfgoj(

    Lq ~pkhak~fkq af`oafeblq khqopkmlq ~oelq Jfke ]pfhqiop Fgoh} qfl4

    Po}uph*^f}b4 l ohmopoal ml pojo}oh}o u}kektfml hl aljfhml JFKE IPLJ ml ~pl}lalelQJ]^(

    Moekyopom*]l4 l ohmopoal u}kektfml hl aljfhml PA^] ]L ml ~plalel QJ]^(

    Poaokyom4 poiopohakfq "blq}hfjo% K^% o}a+ mlq Jfke ]pfhqiop Fgoh}q fl vufe f johqfgoj ilk}pfhqjk}kmf(

    ]fpoif4 kmoh}kstvuo hf PIA*?100 aljl qo mf f lpmohfafl mlq af`oafeblq oj ujf johqfgoj(

    ]fpoif4 kmoh}kstvuo hf PIA*?100 vufkq qfl lq af`oafeblq l`pkgf}lpklq oj ujf johqfgoj(

    ]fpoif4 kmoh}kstvuo hf PIA*?100 vufhml lq af`oafeblq Kh*Po~e{*]l o Poiopohaoq moyoj qopu}kektfmlq(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 66

  • 7/23/2019 Tecnologias de Correio Eletrnico

    12/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    0(= Qkj~eo Jfke ]pfhqiop ^pl}lale * QJ]^ "PIA?106+

    L ~pl}lalel QJ]^ o ilpjfml ~oelq aljfhmlq BOEL,OBEL% JFKE IPLJ% PA^] ]L% MF]F oV_K](

    - ha qj}~(ui~f(`p 0?

    6 Q4 00> jufhf(ui~f(`p OQJ]^ _I^F

    0 A4 BOEL lpkgoj(oroj~el(alj(`p

    1 Q4 0?> jufhf(ui~f(`p

    = A4 JFKE IPLJ45pojo}oh}oNoroj~el(alj(`p8

    ? Q4 0?> Lc

    9 A4 PA^] ]L45pokNui~f(`p8

    7 Q4 0?> Lc

    2 A4 MF]F

    ; Q4 1?= Ohm mf}f wk}b 5AP85EI8(5AP85EI8

    6> A4 Iplj4 Hljo ml Pojo}oh}o 5pojo}oh}oNoroj~el(alj(`p8

    66 ]l4 Pokhfeml mo Afpyfebl 5pokNui~f(`p8

    60 Qu`doa}4 ]oq}o

    61

    6= Ojfke mo }oq}o(

    6?

    69 (

    67 Q4 0?> Lc4 vuouom fq 6A2>062>>>AOF

    62 A4 V_K]

    6; Q4 006 @{o

    6( BOEL,OBEL4 alh}oj l hljo ml blq} vuo oq}f ohykfhml f johqfgoj3

    0( JFKE IPLJ4 alh}oj l ohmopoal ml pojo}oh}o mf johqfgoj3

    1( PA^] ]L4 alh}oj l ohmopoal ml moq}khf}fpkl mf johqfgoj% oq}o aljfhml o u}kektfml ~fpfafmf moq}khf}fpkl3

    =( MF]F4 khmkaf vuo }pfhqjkqqfl ml alh}ouml mf johqfgoj qopf pofektfmf f qogukp( Qohmlsthfektfmf alj uj ~lh}l (3

    ?( F johqfgoj o }pfhqjk}kmf% qohml oq}f ilpjfmf ~lp af`oafeblq "Iplj% ]l% Qu`doa}+ o alp~l3

    9( V_K]4 ohaoppf f alhorfl3

    7( PQO]4 pokhkakfektf f alhorfl% khmkaf fl qopykmlp ~fpf oekjkhfp khilpjfaloq }pfhqkoh}oq3

    2( Q]FP]]EQ4 khkakf aljuhkafafl apk~}lgpfifmf3

    ;( YPI[4 alhque}f f orkq}ohakf mo uj moq}khf}fpkl "l`qleo}l+3

    6>( MQH4 qlekak}f hl}kstafafl mo oh}pogf fl J]F3

    Lq aljfhmlq QJ]^ qfl u}kektfmlq ~fpf l ohafjkhbfjoh}l mf johqfgoj fl qou moq}khl% df lqaf`oafeblq mf johqfgoj qfl u}kektfmlq ~fpf fpjftohfp khilpjfaloq ql`po f johqfgoj o ork`kaflmlq mfmlq hl J_F ml poao~}lp(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 60

  • 7/23/2019 Tecnologias de Correio Eletrnico

    13/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    0(? Almkglq mo po}lphl

    Almkglq hujopkalq oq}fl ~poqoh}oq hl khkal mfq poq~lq}fq QJ]^% qohml ilpjfmlq ~lp }poq mgk}lq% l~pkjokpl mgk}l }oj f qogukh}o hl}fafl4

    0rr4 Povukqkafl QJ]^ oroau}fmf alj quaoqql(

    1rr4 Povukqkafl QJ]^ u}kektfmf hoaoqqk}f mo alj~eojoh}lq(

    =rr4 Povukqkafl QJ]^ hfl ~lmo qop f}ohmkmf ~lp khmkq~lhk`kekmfmo }oj~lpfpkf( ]oh}o hlyf*joh}o "or4 MHQ hfl ohalh}pfml+(

    ?rr4 Povukqkafl QJ]^ hfl ~lmo qop f}ohmkmf ~lp khmkq~lhk`kekmfmo ~opjfhoh}o( Hfl }oh}ohlyfjoh}o "or4 _qufpkl khorkq}oh}o+(

    F }oh}f}kyf mo oh}pogf ~fpf uj uqufpkl khorkq}oh}o o alhqkmopfmf khmkq~lhk`kekmfmo ~opjfhoh}o%ohvufh}l vuo f }oh}f}kyf mo ohykl ~fpf uj mljhkl khorkq}oh}o o alhqkmopfmf khmkq~lhk`kekmfmo

    }oj~lpfpkf% ykq}l vuo l ~pl`eojf ~lmo qop afuqfml ~lp uj oppl mo MHQ(Lq mgk}lq qu`qovuoh}oq mlq almkglq mo po}lphl mo}febfj l jl}kyl ml oppl( F yopqfl khkakfeml ~pl}lalel QJ]^ u}kektfyf f~ohfq 1 mgk}lq% df alj f kj~eojoh}fafl mf PIA*62;1 o PIA*0>1=~fqqlu*qo f u}kektfp 9 mgk}lq% alhilpjo keuq}pfml f qogukp4

    A4 JFKE IPLJ4 5pojo}oh}oNoroj~el(alj(`p8

    Q4 0?> 0(6(> Lc

    A4 PA^] ]L4 5pokNui~f(`p8

    Q4 0?> 0(6(? Lc

    A4 PA^] ]L4 5hlquabuqopNui~f(`p8

    Q4 ??> ?(6(6 _qop uhchlwh

    A4 PA^] ]L4 5ilpwfpmuqopNorfj~eo(ui~f(`p8

    Q4 ??6 ?(7(6 Ilpwfpmkhg hl} ~opjk}om

    ]fpoif4 kmoh}kstvuo hf PIA*?106 vufe l qkghkstafml mo afmf uj mlq }poq mgk}lq ml almkgl mopo}lphl "po~e{ almo+( Oroj~ekstvuo(

    ]fpoif4 kmoh}kstvuo hf PIA*62;1 lq qogukh}oq almkgl mo po}lphl "ohbfhaom q}f}uq almo+4 ?(0(0%?(1(=% =(?(1(

    0(9 ^lq}jfq}op o F`uqo]lml mljhkl moyo ~lqqukp f alh}f mohljkhfmf ~lq}jfq}op% vuo }oj ~lp sthfekmfmo poao`op o*jfkeqqoj vufevuop poq}pkafl% qohml u}ke ~fpf poao`op o*jfkeq mo mljhklq vuo oq}fl qohml podok}fmlq( Oq}falh}f moyo qop ekmf ~opklmkafjoh}o(

    Fmojfkq% l J]F elafe ohykfpf khilpjfaloq f alh}f ~lq}jfq}op afql feguj ~pl`eojf khoq~opfmlfalh}oaf alj f oh}pogf mo johqfgohq% lu fl lalppop ujf ifebf hl qkq}ojf(

    0(7 Ojfke o MHQ

    Lq qkq}ojfq mo o*jfkeq qfl mo~ohmoh}oq ml qopykal mo MHQ% qohml pofektfmfq mkyopqfq alhque}fq }fh}lfl poao`op vufh}l fl ohykfp johqfgohq% qodf ~fpf mo}opjkhfp f orkq}ohakf ml mljhkl ml pojo}oh}o%vufh}l ~fpf kmoh}kstafp l ohmopoal K^ ml qopykmlp mo o*jfke ~fpf f oh}pogf mf johqfgoj(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 61

  • 7/23/2019 Tecnologias de Correio Eletrnico

    14/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    Fl ohykfp f johqfgoj% o hoaoqqfpkl mo}opjkhfp l ohmopoal K^ ml qopykmlp mo moq}khl mf johqfgoj%u}kektf*qo ~pklpk}fpkfjoh}o l pogkq}pl JR ml mljhkl% o afql mo khorkq}ohakf% l`}oj*qo l pogkq}plF( Fqqkj% ~fpf vuo uj mljhkl qodf alhboakml hf Kh}opho}% moyo*qo fmkaklhfp l pogkq}pl JR falhstgupfafl mo MHQ poq~oa}kyl mljhkl(

    Hl qli}wfpo @opcoeo{ Kh}opho} Hfjo Mljfkh "@khm+% oqqf oh}pfmf o oroj~ekstafml f`fkrl4

    6 -]]E 6M

    0 N KH QLF akpkl f`uqo

    1 0>>7>2>0>6 3 qopkfe

    = 29=>> 3 poipoqb

    ? 70>> 3 po}p{

    9 0?;0>>> 3 or~kpo

    7 29=>> + 3 jkhkjuh

    2 KH HQ akpkl

    ; KH HQ hftfpo

    6> KH F 6;0(692(6>>(9

    66 KH JR 6> jufhf60 KH ]R] "y:q~i6 k~=46;0(692(6>>(1 *fee"

    61

    6= akpkl KH F 6;0(692(6>>(6

    6? hftfpo KH F 6;0(692(6>>(0

    69 jufhf KH F 6;0(692(6>>(1

    ^lmo*qo pofektfp `fefhaofjoh}l mf poao~afl mo johqfgohq f}pfyoq ml uql mo jue}k~elq pogkq}plqF% aljl khmkafml f qogukp4

    6 KH JR 6> jufhf

    0

    1 jufhf KH F 6;0(692(6>>(1

    = KH F 6;0(692(6>>(=

    ? KH F 6;0(692(6>>(?

    L pogkq}pl JR ~opjk}o uql mo ~pklpkmfmoq% oj vuo pofektfp*qo*f f oh}pogf fl blq} mo jfklp~pklpkmfmo "johlp hujopfe+ o oj afql mo khmkq~lhk`kekmfmo moq}o% f oh}pogf qopf pofektfmf fl blq}mo ~pklpkmfmo qu`qovuoh}o( L~aklhfejoh}o ~lmo*qo u}kektfp alhduh}fjoh}o fl `fefaofjoh}l% aljlkhmkafml f qogukp4

    6 KH JR 6> jufhf

    0 KH JR 0> af~kj

    1

    = jufhf KH F 6;0(692(6>>(1

    ? KH F 6;0(692(6>>(=

    9 KH F 6;0(692(6>>(?

    7

    2 af~kj KH F 6;0(692(6>>(7

    ; KH F 6;0(692(6>>(2

    6> KH F 6;0(692(6>>(;

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 6=

  • 7/23/2019 Tecnologias de Correio Eletrnico

    15/66

    ^lq}str o} fe( Af~}uel 0( Alppokl Oeo}plhkal

    0(7(6 Alhque}fq mo MHQ

    L u}kek}fpkl blq} ~lmo qop u}kektfml ~fpf pofektfp alhque}fq o yopkstafp f alhstgupfafl mo MHQ( Fkhq}fefafl o pofektfmf alhilpjo khmkafml4

    ! f~}k}umo khq}fee blq}

    Yodf l oroj~el f`fkrl4

    - blq} *} jr oroj~el(alj(`p

    oroj~el(alj(`p JR 6> jufhf(oroj~el(alj(`p

    - blq} *} }r} oroj~el(alj(`p

    - blq} *} }r} ui~f(`p

    oroj~el(alj(`p ]R] "y:q~i6 k~=4670(69(67(0> *fee"

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 6?

  • 7/23/2019 Tecnologias de Correio Eletrnico

    16/66

    Af~}uel 1

    Qfqefu}bm

    L qfqefu}bm o uj qopykal vuo ilphoao ujf kh}opifao mo fu}oh}kafafl% oh}po lq f~ekaf}kylq o fq `fqoq mouqufpklq( ]lphf lq f~ekaf}kylq khmo~ohmoh}oq mlq mpkyopq mo faoqql fq `fqoq% o kj~eojoh}f l ~pl}lalelQFQE ~fpf f aljuhkafafl alj oq}oq(

    Aljujoh}o u}kektfml oj alhduh}l alj qopykalq mo alppokl% ~lpoj oq}f mkq~lhyoe f vufevuopqli}wfpo vuo povuokpf f yfekmfafl mo uqufpklq( L qfqefu}bm ~lqquk mpkyopq mo alhorfl f mkyopqfq`fqoq o joklq mo fu}oh}kafafl "fu}boh}kaf}klh joabfhkqjq+% moh}po lq jfkq u}kektfmlq oq}fl EMF^%J{QVE% ^lq}gpoQVE% Cop`oplq o ^FJ(

    L mkfgpfjf f qogukp alh}oj lq alj~lhoh}oq poefaklhfmlq alj l qfqefu}bm% lq jlmuelq% fpvukylqmo alhstgupfafl% qlaco} mo alhorfl o faoqql f mkiopoh}oq `fqoq mo mfmlq(

    Ikgupf 1(64 ]l~lelgkf ml qfqefu}bm S6Z

    L mkfgpfjf 1(6 po~poqoh}f ujf khq}fhakf ml qfqefu}bm% qohml vuo afmf khq}fhakf ~lmo oq}fp ykh*auefmf f~ohfq f uj jo}lml mo fu}oh}kafafl "fu}boh}kaf}klh joabfhkqjq+ o oq}fpf faoqqyoe ~lpuj qlaco}( L qapk~} mo khkakfektfafl ",o}a,khk}(m,qfqefu}bm+ }oj qu~lp}o f mkyopqfq khq}fhakfq%

    ^lq}str o} fe( 69

  • 7/23/2019 Tecnologias de Correio Eletrnico

    17/66

    ^lq}str o} fe( Af~}uel 1( Qfqefu}bm

    kmoh}kstafhml*fq ~oef orkq}ohakf mf alhstgupfafl ,o}a,moifue},qfqefu}bm*hfjo6% lhmo hfjo6 o l hljomfml f oq}f khq}fhakf(

    1(6 Khq}fefafl

    F khq}fefafl o pofektfmf f qogukp4

    ! f~}k}umo khq}fee qfqe0*`kh ek`qfqe0*jlmueoq

    1(0 ^fpfjo}plq mo oroauafl

    F~lq f khq}fefafl ml qfqefu}bm% l qopykal mo fu}oh}kafafl hfl qopf f}kyfml ~lp ~fmpfl% qohmlhoaoqqfpkl f alhstgupfafl mlq ~fpfjo}plq mo oroauafl( Hl fpvukyl ,o}a,moifue},qfqefu}bm "alh*stgupfafl mf khq}fhakf ~fmpfl+% mosthf f yfpkfyoe Q]FP]:{oq "e(6+% l jo}lml mo fu}oh}kafafl "e(=+%

    o l afjkhbl ~fpf qlaco} mo alhorfl "e(7+% alhilpjo khmkafml f`fkrl4

    6 Q]FP]:{oq

    0 MOQA:"QFQE Fu}boh}kaf}klh Mfojlh"

    1 HFJO:"qfqefu}bm"

    = JOABFHKQJQ:"emf~"

    ? JOAB\L^]KLHQ:""

    9 ]BPOFMQ:?

    7 L^]KLHQ:"*a *j ,yfp,puh,qfqefu}bm"

    1(1 Alhstgupfafl

    Feguhq jo}lmlq mo fu}oh}kafafl aljl ~fjo qbfmlwhfl mo~ohmoj mo alhstgupfaloq fmkaklhfkq%lu}plq% aljl f fu}oh}kafafl oj `fqoq emf~lu j{qve% hoaoqqk}fj mo alhstgupfafl mo alhorfl% vuomoyo qop pofektfmf hl fpvukyl ,o}a,qfqefu}bm(alhi( F alhstgupfafl f`fkrl oroj~ekstaf f kh}ogpfaflf ujf `fqo EMF^4

    6 emf~\qopyopq4 emf~4,,607(>(>(6

    0 emf~\~lp}4 12;

    1 emf~\yopqklh4 1

    = emf~\qofpab\`fqo4 l:Orfj~eo? emf~\fu}b\jo}blm4 `khm

    9 emf~\moifue}\pofej4 kjf~(oroj~el(alj(`p

    7 emf~\ike}op4 )l`doa}Aefqq:kho}Lpg^opqlh+jfke:/uN/m++

    2 ! emf~\`khm\mh4 ukm:vuop{uqop%lu:Faaluh}q%l:Orfj~eo

    ; ! emf~\`khm\~w4 ~fqqwlpm

    Fq l~aloq emf~ `khm mh o emf~ `khm ~w ~lmoj qop u}kektfmfq afql l Mkpoa}lp{ Q{q}oj Fgoh} po*vuokpf fu}oh}kafafl "`khm+ ~fpf ~opjk}kp f alhque}f fl pogkq}pl ml uqufpkl(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 67

  • 7/23/2019 Tecnologias de Correio Eletrnico

    18/66

    ^lq}str o} fe( Af~}uel 1( Qfqefu}bm

    1(= Fu}oh}kafafl

    L u}kek}fpkl }oq}qfqefu}bmkj~eojoh}f uj aekoh}*QFQE% pofektfhml f alhorfl fl qlaco} o qlekak}fhml ffu}oh}kafafl f}pfyoq ml ~pl}lalel QFQE( ^lmo qop u}kektfml ~fpf }oq}oq mo fu}oh}kafafl mo uqufpklq(Fqqkj% pokhkako l qopykal qfqefu}bm f~lq l }opjkhl mo quf alhstgupfafl4

    ! khylco*pa(m qfqefu}bm poq}fp}

    ]oq}o f fu}oh}kafafl alj l qogukh}o aljfhml4

    ! }oq}qfqefu}bm *u uqufpkl *p oroj~el(alj(`p *~ qohbf

    >4 LC "Quaaoqq("

    Qo l poque}fml ilp >4 LC Quaaoqq(% l qopykal mo fu}oh}kafafl oq}f alhstgupfml fmovufmfjoh}o%afql alh}pfpkl poyodf fq alhstgupfaloq(

    ]fpoif4 fe}opo l mkpo}lpkl ml qlaco} mo alhorfl mo ,yfp,puh,qfqefu}bm ~fpf ,}j~,qfqefu}bmo pofekto uj }oq}o mo fu}oh}kafafl f}pfyoq ml u}kek}fpkl }oq}qfqefu}bm( Moykml l qlaco} hfl oq}fpelafektfml hl afjkhbl ~fmpfl% moyo*qo oq~oakstafp l afjkhbl f}pfyoq mo ujf l~afl ml }oq}qfqefu}bm(

    ]fpoif4 khkakfekto mufq khq}fhakfq ml qfqefu}bm% f ~pkjokpf fu}oh}kafhml oj EMF^ o alj qlaco}hl mkpo}lpkl ,yfp,puh,qfqefu}bm% f qoguhmf fu}oh}kafhml hf ^FJ o alj qlaco} hl mkpo}lpkl ,}j~,qfqefu}bmFj`lq qlaco}q ql moyoj qop faoqqyokq qljoh}o ~oelq uqufpklq ml gpu~l qfqe o ~oel uqufpkl pll}( Po*fekto }oq}oq mo fu}oh}kafafl alj l u}kek}fpkl }oq}qfqefu}bm(

    ]fpoif4 moqf`kek}o fq mojfkq khq}fhakfq o alhstgupo l qlaco} mf khq}fhakf ~fmpfl ~fpf l mkpo}lpkl,yfp,q~lle,~lq}str,yfp,puh,qfqefu}bm% o ~opjk}f faoqql qljoh}o flq joj`plq ml gpu~l qfqe o fl

    uqufpkl pll}(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 62

  • 7/23/2019 Tecnologias de Correio Eletrnico

    19/66

    Af~}uel =

    A{puq

    L A{puq o uj qli}wfpo mo fpjftohfjoh}l mo johqfgohq vuo kj~eojoh}f lq ~pl}lalelq KJF^=poy6%^L^1% EJ]^% QKOYO o HH]^( O jfh}kml ~oef Afphkgko Joeelw _hkyopqk}{ o }oj poao`kml joeblpkfqml KQ^ Ifq}Jfke(ij( O mkq}pk`uml f}pfyoq mo ekaohaf ekypo o qou qk}o lstakfe o www(a{puqkjf~(lpg(

    L ~pldo}l A{puq o uj oqilpal alh}khul ~fpf liopoaop uj qkq}ojf mo o*jfkeq alj moqkgh oqafefyoe~fpf fj`koh}oq ~ovuohlq o ohlpjoq% qohml fe}fjoh}o fforyoe(

    Ikgupf =(64 ]l~lelgkf ml A{puq(

    L ~plaoqql a{pjfq}op pofektf l alh}pleo mo alhorloq% mkq}pk`ukhml oq}fq oh}po lq mfojlhq moqopykalq% khkakfektfhml o pou}kektfhml ~plaoqqlq(

    =(6 Khq}fefafl

    F khq}fefafl o pofektfmf f qogukp4

    ! f~}k}umo khq}fee a{puq*kjf~m*0(0 a{puq*~l~1m*0(0

    ^lq}str o} fe( 6;

  • 7/23/2019 Tecnologias de Correio Eletrnico

    20/66

    ^lq}str o} fe( Af~}uel =( A{puq

    =(0 Alhstgupfafl

    F alhstgupfafl ml A{puq o pofektfmf oj mlkq fpvukylq4

    ,o}a,a{puq(alhi4 alh}oj f alhstgupfafl ml a{pjfq}opo alh}plef4

    "k+ vufkq ~plaoqqlq qopfl oroau}fmlq hf khkakfektfafl "qoafl Q]FP]+% aljl f yopkstafafl mf

    kh}ogpkmfmo mfq `fqoq3

    "kk+ vufkq qopykalq oq}fpfl f}kylq4 ~l~1% ~l~1q% kjf~% kjf~q% ej}~% qkoyo% hh}~ o ju~mf}o "qoaflQOPYKAOQ+% o f mosthkafl mf vufh}kmfmo mo ~plaoqqlq vuo moyoj qop khkakfejoh}o oroau}fmlq%vufh}kmfmo jfrkjf mo ~plaoqqlq oj oroauafl% hujopl mo yotoq vuo uj ~plaoqql ~lmo qoppou}kektfml% }oj~l mo oq~opf jfrkjl ~fpf pou}kektfafl% o ~lp}f mo alhorfl(

    "kkk+ o% vufkq ~plaoqqlq qopfl oroau}fmlq ~opklmkafjoh}o "qoafl OYOH]Q+% aljl ~plaomkjoh}lqmo aboac~lkh}% pojlafl mo johqfgohq "yfauj+ o khmorfafl ~fpf I]Q "iuee}or} qofpaboq+(

    ,o}a,kjf~m(alhi4 alh}oj f alhstgupfafl mlq mojfkq mfojlhq% oj quf jfklpkf ml qopykalKJF^( Oh}po fq alhstgupfaloq ~lqqyokq oq}fl4 f mosthkafl ml uqufpkl fmjkhkq}pf}kyl% f kh}o*

    gpfafl alj joafhkqjl mo fu}oh}kafafl o l qu~lp}o f afkrfq ~lq}fkq alj mljhkl alj~eo}l(

    =(0(6 ,o}a,a{puq(alhi

    Fq qogukh}oq alhstgupfaloq moyoj qop pofektfmfq hl fpvukyl ,o}a,a{puq(alhi4

    Moqf}kyfafl mf or~kpfafl mo johqfgohq "a{p or~kpo+ hf khkakfektfafl3

    6 Q]FP] s

    0 ! moe~puho ajm:",uqp,q`kh,a{p\or~kpo *O 1"

    1 z

    L ~plaoqql a{p or~kpo pofektf f pojlafl mo johqfgohq or~kpfmfq% lhmo o pofektfmf ujf `uqafoj afmf afkrf ~lq}fe% yopkstafhml qo orkq}oj johqfgohq jfkq fh}kgfq vuo l ~opjk}kml% pojlyohml*fq( ^plaoqql vuo }ohmo f eoyfp jfkq }oj~l alhilpjo jfklp l hujopl mo johqfgohq fpjftohfmfq(Iftohml alj vuo orkq}f uj f}pfql hf khkakfektfafl mlq QOPYKAOQ% ykq}l vuo oq}oq qljoh}o qopflf}kyfmlq f~lq l }opjkhl mlq ~plaoqqlq mf qoafl Q]FP](

    Moqf}kyfafl mf fu}oh}kafafl mo alhorloq EJ]^3

    Faok}fp alhorloq hl qopykal EJ]^ oj vufevuop kh}opifao3

    Faok}fp alhorloq hl qopykal QKOYO oj vufevuop kh}opifao3

    6 QOPYKAOQ s

    0 !

    1 ej}~ ajm:"ej}~m *f" ekq}oh:"ej}~" ~poilpc:? jfrabkem:?>

    = !

    ? qkoyo ajm:"}kjqkoyom" ekq}oh:"qkoyo" ~poilpc:6 jfrabkem:?>

    9 !

    7 z

    Moyo*qo u}kektfp l ~fpfjo}pl *fhl qopykal mo EJ]^% ~fpf vuo fq johqfgohq ~lqqfj qop poao`kmfqml J]F qoj hoaoqqkmfmo mo fu}oh}kafafl% vuo o uj povukqk}l ~fmpfl( Fqqkj aljl% ~fpf }lphfp lqqopykalq EJ]^ o QKOYO faoqqyokq f ~fp}kp mo lu}plq blq}q moyo*qo ljk}kp l }opjl elafeblq}4mfl~afl ekq}oh(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 0>

  • 7/23/2019 Tecnologias de Correio Eletrnico

    21/66

    ^lq}str o} fe( Af~}uel =( A{puq

    F}kyfafl mf khmorfafl "qvuf}}op+3

    6 OYOH]Q s

    0 !

    1 qvuf}}op\6 ajm:",uqp,`kh,hkao *h 6; ,uqp,q`kh,qvuf}}op *q" f}:>6>>

    = !

    ? z

    =(0(0 ,o}a,kjf~m(alhi

    Fq qogukh}oq alhstgupfaloq moyoj qop pofektfmfq hl fpvukyl ,o}a,kjf~m(alhi% qodf fe}opfhml qouyfelp ~fmpfl lu fmkaklhfhml*fq4

    6 uhkrbkopfpab{qo~4 {oq

    0 fmjkhq4 kjf~*fmjkh

    1 feelw~efkh}or}4 {oq

    = qfqe\joab\ekq}4 ^EFKH? ykp}mljfkhq4 {oq

    9 qfqe\~waboac\jo}blm4 qfqefu}bm

    7 qfqe\qfqefu}bm\~f}b4 ,yfp,q~lle,~lq}ikr,yfp,puh,qfqefu}bm,jur

    2 feelwuqopjlyoq4 {oq

    ; ej}~\lyop\vul}f\~opj\ifkeupo4 {oq

    uhkrbkopfpab{qo~4 fe}opf l moekjk}fmlp mo qu`*~fq}fq ml afpfa}op (~fpf l afpfa}op ,%hoaoqqfpkl ~fpf f u}kektfafl mo uqufpklq alh}ohml (% aljl pokhfeml(afpyfebl3

    fmjkhq4 ilphoao f mo}opjkhfmlq uqufpklq poaupqlq fmjkhkq}pf}kylq aljl f apkfafl mo afkrfq~lq}fkq% alh}pleo mo vul}f o alj~fp}kebfjoh}lq "FAEq+( ^lmo*qo oq~oakstafp uj fmjkhkq}pfmlpgel`fe qoj l uql mo uj mljhklq "or4 kjf~*fmjkh+% lu uqufpklq vuo qljoh}o ~lmoj gopohakfpl mljhkl fl vufe ~op}ohaoj "or4 fmjkhNoroj~el(alj(`p+3

    feelw~efkh}or}4 ~opjk}o fu}oh}kafafl qoj f l`pkgf}lpkomfmo ml uql mo apk~}lgpfstf( Ojfj`koh}oq kmofkq% oj vuo }lmfq fq alhorloq lalppoj ql` ]EQ lu QQE% oq}f l~afl moyo qopmoqf}kyfmf3

    qfqe joab ekq}4 ~opjk}o f fu}oh}kafafl f}pfyoq ml ~fmpfl ^EFKH3

    ykp}mljfkhq4 mostho vuo fq afkrfq ~lq}fkq qopfl `fqofmlq hl o*jfke% lu qodf% alj l uql mo

    mljhkl% fl khyoq mo qop `fqofml oj uqufpkl% qoj l uql mo mljhkl( Kj~ekak}fjoh}o orkgovuo f fu}oh}kafafl qodf pofektfmf f}pfyoq ml o*jfke "pokNoroj~el(alj(`p+ o hfl qljoh}o aljl uqufpkl "pok+3

    qfqe ~waboac jo}blm4 qoeoaklhf f kh}opifao mo fu}oh}kafafl "or4 qfqefu}bm o fur~pl~+3

    qfqe qfqefu}bm ~f}b4 khmkaf l afjkhbl ml qlaco} mf kh}opifao mo fu}oh}kafafl qfqefu}bm3

    feelwuqopjlyoq4 ~opjk}o vuo afkrfq ~lq}fkq ~lqqfj qop pohljofmfq3

    ej}~ lyop vul}f ~opj ifkeupo4 po}lhfp khmkq~lhk kekmfmo ~opjfhoh}o "?rr+ oj }oh}f}kyfqmo oh}pogfq mo johqfgohq f}pfyoq mo EJ]^ ~fpf uqufpklq alj vul}f oraomkmf3

    F ekq}f alj~eo}f mfq l~aloq alhstgupfyokq oq}f mkq~lhyoe oj4

    - jfh kjf~m(alhi

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 06

  • 7/23/2019 Tecnologias de Correio Eletrnico

    22/66

    ^lq}str o} fe( Af~}uel =( A{puq

    =(1 Fmjkhkq}pfmlp

    F}pfyoq mo ujf alhorfl KJF^ o f fu}oh}kafafl mo uj uqufpkl ~poykfjoh}o mosthkml aljl fmjkh*kq}pfmlp hf alhstgupfafl ",o}a,kjf~m(alhi+% o ~lqqyoe pofektfp l~opfaloq ql`po vufevuop afkrf ~lq}fe%qodf f apkfafl lu pojlafl mo afkrfq ~lq}fkq% mosthkafl mo vul}f% alj~fp}kebfjoh}l "faeq+ lu ~le}kafqmo or~kpfafl mo johqfgohq(

    Fqqkj% o hoaoqqfpkl f orkq}ohakf moq}o uqufpkl hf `fqo EMF^% ~lmo*qo u}kektfp l EMKI "kjf~(emki+khmkafml f qogukp4

    6 mh4 ah:Kjf~ Fmjkh%l:Orfj~eo

    0 l`doa}Aefqq4 kho}Lpg^opqlh

    1 ah4 Kjf~ Fmjkh

    = jfke4 kjf~*fmjkhNkjf~(oroj~el(alj(`p

    ? qh4 Fmjkh

    9 uqop^fqqwlpm4 qoapo}

    L u}kek}fpkl qef~~fqqwm ~lmo qop u}kektfml ~fpf f almkstafafl mf qohbf oj ilpjf}l mo bfqb% aljlsQQBFz o sJM?z( ^fpf fmkaklhfp l pogkq}pl f `fqo% u}kekto l qogukh}o aljfhml4

    - emf~fmm *b emf~(oroj~el(alj(`p *r *M ah:fmjkh%l:Orfj~eo *W *i kjf~(emki

    =(= Fmjkhkq}pfafl

    =(=(6 ^pl}lalel KJF^

    ELGKH

    - ha elafeblq} 6=1

    Q4 $ LC wf}op A{puq KJF^= y0(0(61*Mo`kfh*0(0(61*6; qopyop pofm{

    A4 ( ELGKH kjf~*fmjkh 601=?9

    Q4 ( LC _qop elggom kh

    EKQ],APOF]O

    A4 ( EKQ] $ $Q4 ( LC Alj~eo}om >(>>> qoaq 6 afeeq+

    A4 ( APOF]O uqop,pokNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    A4 ( APOF]O uqop,pok,Qoh}Noroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    A4 ( APOF]O uqop,pok,]pfqbNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    A4 ( APOF]O uqop,pok,Mpfi}qNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 00

  • 7/23/2019 Tecnologias de Correio Eletrnico

    23/66

    ^lq}str o} fe( Af~}uel =( A{puq

    A4 ( EKQ] $ $

    Q4 $ EKQ] UBfqAbkempoh+ "," "uqop,pokNoroj~el(alj(`p"

    Q4 $ EKQ] UBfqHlAbkempoh+ "," "uqop,pok,Mpfi}qNoroj~el(alj(`p"

    Q4 $ EKQ] UBfqHlAbkempoh+ "," "uqop,pok,Qoh}Noroj~el(alj(`p"

    Q4 $ EKQ] UBfqHlAbkempoh+ "," "uqop,pok,]pfqbNoroj~el(alj(`p"

    Q4 ( LC Alj~eo}om >(>>> qoaq ? afeeq+

    POHFJO

    A4 ( POHFJO uqop,pokNoroj~el(alj(`p uqop,pokhfemlNoroj~el(alj(`p

    Q4 $ LC pohfjo uqop,pokNoroj~el(alj(`p uqop,pokhfemlNoroj~el(alj(`p

    Q4 $ LC pohfjo uqop,pok,Mpfi}qNoroj~el(alj(`p uqop,pokhfeml,Mpfi}qNoroj~el(alj(`p

    Q4 $ LC pohfjo uqop,pok,Qoh}Noroj~el(alj(`p uqop,pokhfeml,Qoh}Noroj~el(alj(`p

    Q4 $ LC pohfjo uqop,pok,]pfqbNoroj~el(alj(`p uqop,pokhfeml,]pfqbNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    V_L]F

    A4 ( GO]V_L]F uqop,pokhfemlNoroj~el(alj(`p

    Q4 ( HL Vul}f pll} mloq hl} orkq}

    A4 ( QO]V_L]F uqop,pokhfemlNoroj~el(alj(`p Q]LPFGO 6>0=>>>+

    Q4 ( LC Alj~eo}om

    A4 ( GO]V_L]F uqop,pokhfemlNoroj~el(alj(`p

    Q4 $ V_L]F uqop,pokhfemlNoroj~el(alj(`p Q]LPFGO > 6>0=>>>+

    Q4 ( LC Alj~eo}om

    FAE

    A4 ( GO]FAE uqop,pokhfeml,Qoh}Noroj~el(alj(`p

    Q4 $ FAE uqop,pokhfeml,Qoh}Noroj~el(alj(`p pokhfemlNoroj~el(alj(`p epqwk~amf

    Q4 ( LC Alj~eo}om

    A4 ( QO]FAE uqop,pokhfeml,Qoh}Noroj~el(alj(`p dlbhmloNoroj~el(alj(`p epqw

    Q4 ( LC Alj~eo}om

    A4 ( GO]FAE uqop,pokhfemlNoroj~el(alj(`p

    Q4 $ FAE uqop,pokhfemlNoroj~el(alj(`p pokhfemlNoroj~el(alj(`p epqwk~amf

    dlbhmloNoroj~el(alj(`p epqw

    Q4 ( LC Alj~eo}om

    Fq ~opjkqqloq qfl po~poqoh}fmfq ~oefq eo}pfq epqwk~amf% vuo ~lqquoj l qogukh}o qkghkstafml4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 01

  • 7/23/2019 Tecnologias de Correio Eletrnico

    24/66

    ^lq}str o} fe( Af~}uel =( A{puq

    Eo}pf ^opjkqqfl

    e Ekq}fp f afkrf ~lq}fe "yop vuo oef orkq}o+(p Eop fq johqfgohq mf afkrf ~lq}fe(q Jfh}op fq fffgq ekmf o hlyf ~fpf oq}o uqufpkl(w ^opjk}o fe}opfp fffgq ekmf o moeo}o(

    k ^opjk}o f khqopafl mo hlyfq johqfgohq(~ ^opjk}o ~lq}fgohq mkpo}fq f}pfyoq ml ~fmpfl uqufpkl#~fq}fNoroj~el(alj(`p(a ^opjk}o f apkfafl mo qu`~fq}fq(m ^opjk}o l uql mo or~uhgo% pohfjo lu moeo}fp f afkrf ~lq}fe(f ^opjk}o fe}opfafl mfq FAEq(

    epqw ^opjkqqfl ~fmpfl ~fpf eok}upf(epqwk ^opjkqqfl ~fmpfl ~fpf eok}upf o fmkafl mo johqfgohq(

    epqwkam ^opjkqqfl ~fmpfl ~fpf oqapk}f(epqwk~amf ^opjkqqfl }l}fe(

    ]f`oef =(64 ^opjkqqloq mo ~fq}fq KJF^(

    FHHL]F]KLH

    A4 ( GO]FHHL]F]KLH uqop,pokhfemlNoroj~el(alj(`p "$" "yfeuo(qbfpom"

    Q4 $ FHHL]F]KLH "uqop,pokhfemlNoroj~el(alj(`p" ",yohmlp,aju,a{puq*kjf~m,efq}~l~"

    "yfeuo(qbfpom" " "+

    $ FHHL]F]KLH "uqop,pokhfemlNoroj~el(alj(`p" ",yohmlp,aju,a{puq*kjf~m,efq}u~mf}o"

    "yfeuo(qbfpom" "02*Jfp*0>66 6=4=;4>> *>1>>"+

    $ FHHL]F]KLH "uqop,pokhfemlNoroj~el(alj(`p" ",yohmlp,aju,a{puq*kjf~m,qkto"

    "yfeuo(qbfpom" ">"+$ FHHL]F]KLH "uqop,pokhfemlNoroj~el(alj(`p" ",yohmlp,aju,a{puq*kjf~m,~fp}k}klh"

    "yfeuo(qbfpom" "moifue}"+

    ( LC Alj~eo}om

    A4 ( QO]FHHL]F]KLH "uqop,pokhfemlNoroj~el(alj(`p" ",yohmlp,aju,a{puq*kjf~m,or~kpo"

    "yfeuo(qbfpom" "1>"+

    Q4 ( LC Alj~eo}om

    MOEO]O

    A4 ( MOEO]O uqop,pokhfemlNoroj~el(alj(`p

    Q4 ( HL ^opjkqqklh mohkom

    A4 ( QO]FAE uqop,pokhfemlNoroj~el(alj(`p kjf~*fmjkh a

    Q4 ( LC Alj~eo}om

    A4 ( MOEO]O uqop,pokhfemlNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    A4 ( EKQ] $ $

    Q4 ( LC Alj~eo}om >(>>> qoaq 6 afeeq+

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 0=

  • 7/23/2019 Tecnologias de Correio Eletrnico

    25/66

    ^lq}str o} fe( Af~}uel =( A{puq

    =(=(0 A{pfmj

    L KJF^*aekoh} a{pfmjo ujf ioppfjoh}f vuo ~opjk}o l uql ml ~pl}lalel KJF^ f}pfyoq mo ekhbfq moaljfhml% aljl moqapk}l hf }f`oef f`fkrl4

    Aljfhml Moqapkafl

    ej Ekq}f afkrfq ~lq}fkq(aj Apkf afkrf ~lq}fe(mj Pojlyo afkrf ~lq}fe(

    pohj Pohljokf afkrf ~lq}fe(ev Ekq}f vul}f mf afkrf ~lq}fe(qv Fe}opf vul}f mf afkrf ~lq}fe(

    efj Ekq}f FAEq mo afkrf ~lq}fkq(qfj F~ekaf FAEq f afkrf ~lq}fkq(khil Ekq}f Fhhl}f}klhq mf afkrf ~lq}fe(

    j`lraig F~ekaf Fhhl}f}klhq f afkrf ~lq}fkq(

    ork} Moqalhoa}f(

    ]f`oef =(04 ^pkhak~fkq aljfhmlq ml a{pfmj(

    ! f~}k}umo khq}fee a{puq*fmjkh*0(0

    - a{pfmj *u kjf~*fmjkh elafeblq}

    APOF]O

    aj uqop,pokNoroj~el(alj(`paj uqop,pok,Qoh}Noroj~el(alj(`p

    aj uqop,pok,Mpfi}qNoroj~el(alj(`p

    aj uqop,pok,]pfqbNoroj~el(alj(`p

    V_L]F

    qv uqop,pokNoroj~el(alj(`p ?60>>

    ev uqop,pokNoroj~el(alj(`p

    MOEO]O

    qfj uqop,pokNoroj~el(alj(`p kjf~*fmjkh a

    mj uqop,pokNoroj~el(alj(`p

    ]fpoif4 pofekto lq qogukh}oq ~plaomkjoh}lq f}pfyoq ml a{pfmj4 "k+ apko ujf afkrf ~lq}fe o fq~fq}fq Qoh}% Mpfi}q o ]pfqb3 "kk+ mosthf vul}f mo ?60 J`{}oq3 "kkk+ mosthf f fhhl}f}klh or~kpo ~fpff ~fq}f ]pfqb ~fpf ;> mkfq3 "ky+ alj~fp}kebo f ~fq}f Qoh} alj lu}pl uqufpkl alj ~opjkqqfl moqljoh}o*eok}upf(

    =(=(1 A{puqek`

    b}}~4,,~{}blh*a{puq(qi(ho}

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 0?

  • 7/23/2019 Tecnologias de Correio Eletrnico

    26/66

    ^lq}str o} fe( Af~}uel =( A{puq

    =(? KJF^ ^fp}k}klhq

    Fq ~fp}kaloq KJF^ o l poaupql u}kektfml ~fpf l fpjftohfjoh}l mo johqfgohq oj mkiopoh}oq fpofqmo mkqal( Poaupql hoaoqqfpkl vufhml qo orfupku f af~fakmfmo mo fpjftohfjoh}l lu mo l~opfaloq mooh}pfmf o qfmf mo ujf uhkmfmo mo mkqal(

    ^fpf u}kektfp oq}o poaupql% moyo*qo "k+ fqqlakfp uj ef`oe fl mkpo}lpkl mo fpjftohfjoh}l mo joh*

    qfgohq f}pfyoq mf l~afl mo alhstgupfafl ~fp}k}klh*sef`oez hl fpvukyl mo alhstgupfafl ,o}a,kjf~m(alhi%alhilpjo oroj~el f qogukp4

    ~fp}k}klh*moifue}4 ,yfp,q~lle,a{puq,jfke

    ~fp}k}klh*oroj~el64 ,yfp,q~lle,a{puq,jfke6

    ~fp}k}klh*oroj~el04 ,yfp,q~lle,a{puq,jfke0

    Oj qogukmf% moyo*qo "kk+ apkfp lq mkpo}lpklq hl elafe f~pl~pkfml% "kkk+ alhstgupfp fq ~opjkqqloq~fpf l uqufpkl a{puq% o "ky+ pokhkakfp l qopykal(

    ! jcmkp ,yfp,q~lle,a{puq,jfke6 ,yfp,q~lle,a{puq,jfke0

    ! ablwh a{puq4 ,yfp,q~lle,a{puq,jfke6 ,yfp,q~lle,a{puq,jfke0

    ! khylco*pa(m a{puq0(0 poq}fp}

    Hoq}o jljoh}l% fq hlyfq ~fp}kaloq KJF^ oq}fl mkq~lhyokq ~fpf uql% o ~lmo*qo qlekak}fp fl qopykalmo fpjftohfjoh}l mo johqfgohq vuo jlyf mo}opjkhfmfq afkrfq ~lq}fkq orkq}oh}oq ~fpf oq}fq fpofqmo mkqal% alhilpjo oroj~el f qogukp4

    - ha elafeblq} 6=1

    Q4 $ LC wf}op A{puq KJF^= y0(0(61*Mo`kfh*0(0(61*6; qopyop pofm{

    A4 ( ELGKH kjf~*fmjkh 601=?9

    Q4 ( LC _qop elggom kh

    A4 ( POHFJO uqop,pokNoroj~el(alj(`p uqop,pokNoroj~el(alj(`p oroj~el6

    Q4 ( LC Alj~eo}om

    A4 ( POHFJO uqop,dlbhmloNoroj~el(alj(`p uqop,dlbhmloNoroj~el(alj(`p oroj~el0

    Q4 ( LC Alj~eo}om

    ]fpoif4 yopkstvuo l afjkhbl mo fpjftohfjoh}l mo johqfgohq% pofekto f fe}opfafl mf ~fp}kaflKJF^ alhilpjo khmkafml% o alhstpjo l hlyl elafe mf johqfgoj oj mkqal(

    Fl pofektfp l ~plaomkjoh}l mo apkfafl mo afkrfq ~lq}fkq% ~lmo*qo khmkafp f ~fp}kafl KJF^ flvufe oq}f ~op}ohaopf% oj afql mo ljkqqfl% f ~fp}kafl KJF^ alhstgupfmf hf l~afl moifue}~fp}k}klhqopf u}kektfmf( ^fpf vuo f afkrf ~lq}fe qodf apkfmf mkpo}fjoh}o oj ujf mo}opjkhfmf ~fp}kafl KJF^~lmo*qo u}kektfp l oroj~el f qogukp4

    A4 ( APOF]O uqop,pokhfemlNoroj~el(alj(`p oroj~el6

    Q4 ( LC Alj~eo}om

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 09

  • 7/23/2019 Tecnologias de Correio Eletrnico

    27/66

    ^lq}str o} fe( Af~}uel =( A{puq

    =(9 Afkrfq ~lq}fkq gel`fkq

    Fq afkrfq ~lq}fkq gel`fkq ~lqquoj FAEq vuo gfpfh}oj f ~opjkqqfl mo eok}upf ~fpf }lmlq lq uqufpklqml joqjl mljhkl( Qfl apkfmfq f}pfyoq mf ljkqqfl ml }opjl uqop,( L oroj~el f qogukp% apkf fafkrf ~lq}fe gel`fe fykqlq4

    - ha elafeblq} 6=1Q4 $ LC wf}op A{puq KJF^= y0(0(61*Mo`kfh*0(0(61*6; qopyop pofm{

    A4 ( ELGKH kjf~*fmjkh 601=?9

    Q4 ( LC _qop elggom kh

    A4 ( APOF]O fykqlqNoroj~el(alj(`p

    Q4 ( LC Alj~eo}om

    Fq afkrfq ~lq}fkq gel`fkq ~lmoj ~lqqukp ~opjkqqfl mo oqapk}f ~fpf mo}opjkhfmlq uqufpklq% ~op*

    jk}khml f oq}o uqufpkl f khqopafl o pojlafl mo johqfgohq( ^fpf kq}l% u}kekto l ~plaomkjoh}l fqogukp4

    - ha elafeblq} 6=1

    Q4 $ LC wf}op A{puq KJF^= y0(0(61*Mo`kfh*0(0(61*6; qopyop pofm{

    A4 ( ELGKH kjf~*fmjkh 601=?9

    Q4 ( LC _qop elggom kh

    A4 ( QO]FAE fykqlqNoroj~el(alj(`p pokNoroj~el(alj(`p epqwk~am

    Q4 ( LC Alj~eo}om

    =(9(6 ^lq}fgohq oj afkrfq ~lq}fkq gel`fkq

    Fq afkrfq ~lq}fkq gel`fkq ~lmoj qop fqqlakfmfq f uj mo}opjkhfml ohmopoal mo o*jfke ~fpf poao~aflmkpo}f mo johqfgohq( ^pkjokpfjoh}o apko uj uqufpkl alhilpjo khmkafml "uqufpkl(emki+4

    6 mh4 ah:Kjf~ Gel`fe%l:Orfj~eo

    0 l`doa}Aefqq4 kho}Lpg^opqlh

    1 ah4 Kjf~ Gel`fe

    = jfke4 kjf~*gel`feNoroj~el(alj(`p? qh4 Gel`fe

    - emf~fmm *r *M ah:fmjkh%l:Orfj~eo *W *i uqufpkl(emki

    Alhstgupo f l~afl ~lq}uqop hl fpvukyl ,o}a,kjf~m(alhi alhilpjo khmkafml4

    ~lq}uqop4 kjf~*gel`fe

    Moq}f ilpjf% lq ojfkeq ohykfmlq ~fpf l moq}khf}fpkl kjf~*gel`fe#fykqlqNoroj~el(alj(`p qopflfpjftohfmlq mkpo}fjoh}o hf afkrf ~lq}fe gel`fe fykqlq% vuo oq}f mkq~lhyoe ~fpf }lmlq lq uqufpklq(

    ]lmf afkrf ~lq}fe moyo ~lqqukp f FAE ~ ~fpf l uqufpkl fh{lho ~fpf faok}fp ~lq}fgohq% alhilpjokhmkafml4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 07

  • 7/23/2019 Tecnologias de Correio Eletrnico

    28/66

    ^lq}str o} fe( Af~}uel =( A{puq

    - ha elafeblq} 6=1

    Q4 $ LC wf}op A{puq KJF^= y0(0(61*Mo`kfh*0(0(61*6; qopyop pofm{

    A4 ( ELGKH kjf~*fmjkh 601=?9

    Q4 ( LC _qop elggom kh

    A4 ( QO]FAE fykqlqNoroj~el(alj(`p fh{lho epq~

    Q4 ( LC Alj~eo}om

    =(7 Qkoyo

    Oroj~el mo Qapk~} qkoyo "oroj~el(qko+4

    povukpo S"yfaf}klh"%"ikeokh}l"Z3

    ki fmmpoqq 4alh}fkhq S"iplj"%"aa"Z "uqop6Norfj~eo(alj" s

    ikeokh}l "KH@LR,Ilemop6"3

    z

    ki fmmpoqq 4alh}fkhq S"iplj"%"aa"Z "uqop0Norfj~eo(alj" s

    pomkpoa} "uqop1Norfj~eo(alj"3

    coo~3

    q}l~3

    z

    ki bofmop 4alh}fkhq "qu`doa}" "ykfgpf" s

    mkqafpm3

    q}l~3

    z

    yfaf}klh 4mf{q ? 4qu`doa} "Oq}lu mo Iopkfq" 4fmmpoqqoq S"pokNorfj~eo(alj"Z

    "Oq}lu mo iopkfq% po}lphfpok oj 1>,>0(

    F}ohaklqfjoh}o%

    **

    Pokhfeml mo Afpyfebl"3

    =(7(6 Jfhfgo Qkoyo

    - qkoyoqboee *u pokNoroj~el(alj(`p *f kjf~*fmjkh elafeblq}

    alhhoa}khg }l elafeblq}

    ^eofqo oh}op {lup ~fqqwlpm4

    8 >

    ~l~1q ajm:"~l~1m *q *_ 1>" ekq}oh:"~l~1q" ~poilpc:? jfrabkem:?>

    !

    z

    L qopykal moyo qop pokhakfml ~fpf fq hlyfq alhstgupfaloq qopoj u}kektfmfq(

    =(; Jfke _qop Fgoh}q

    Khq}feo uj aekoh}o mo o*jfke o pofekto }oq}oq alj afkrfq ~lq}fkq(

    Kaomlyo "]buhmo`kpm+

    ! f~}k}umo khq}fee kaomlyo kaomlyo*elafeo*~}*`p

    Oyleu}klh

    ! f~}k}umo khq}fee oyleu}klh

    Cjfke

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 0;

  • 7/23/2019 Tecnologias de Correio Eletrnico

    30/66

    ^lq}str o} fe( Af~}uel =( A{puq

    ! f~}k}umo khq}fee cjfke

    ]fpoif4 "k+ alhstgupo ujf alh}f KJF^% "kk+ apko ujf johqfgoj mo pfqauhbl% "kkk+ al~ko*f ~fpflu}pfq ~fq}fq% "ky+ yopkstvuo hl qkq}ojf mo fpvukylq f oq}pu}upf mo mkpo}lpklq% l ~fmpfl mo hljo ml

    fpvukyl mo johqfgoj% o l alh}ouml mf johqfgoj fpjftohfmf(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 1>

  • 7/23/2019 Tecnologias de Correio Eletrnico

    31/66

    Af~}uel ?

    ^lq}str4 kh}plmuafl

    ?(6 Bkq}lpkf

    Hf moafmf mo 7>% fq ~pkjokpfq johqfgohq opfj ohykfmfq ~oef Fp~fho}% fh}oaoqqlpf mf f}ufe Kh}opho}(

    F }plaf mo johqfgohq opf iok}f oj quf jfklpkf ~lp oq}umfh}oq% ~oqvukqfmlpoq o ~plstqqklhfkq mlqgpfhmoq aoh}plq mo ~oqvukqf% poq}pk}f f ~lualq uqufpklq vuo }khbfj faoqql f oqqf pomo( Fq johqfgohqopfj ohykfmfq f}pfyoq mo uj ~pl}lalel qojoebfh}o fl f}ufe QJ] % vuo ilk mosthkml f~ohfq oj 6;20(

    L Qohmjfke opf l qopykmlp mo alppoklq jfkq u}kektfml hf moafmf mo ;>% afuqfhml fjlp o lmkl flqfmjkhkq}pfmlpoq mo qkq}ojf( Afuqfyf fjlp nfvuoeoq vuo }khbfj }oj~l mo eop% oq}umfp o alj~poohmopl qou iuhaklhfjoh}l alj~eorl o abokl mo jfaplq( Lmkl ~fpf fvuoeoq vuo ~poakqfyfj f~ohfq pl}ofpqufq johqfgohq o hfl bfykf hoaoqqkmfmo mo ~opmop blpfq o jfkq blpfq }oh}fhml alj~poohmop qouiuhaklhfjoh}l( F quf ilpjf jlhle}kaf }fj`oj opf uj gpfhmo ~lh}l hogf}kyl( Qohml f~ohfquj uhkal ~plaoqql alh}plefhml }lmfq fq o}f~fq mo }pfhqjkqqfl mo ojfke% l Qohmjfke f~poqoh}fyfkhujopfq ifebfq mo qogupfhaf% mo jfklp pkqal vufhml oroau}fml oj jlml pll}( Juk}lq qopykmlpoq

    opfj khyfmkmlq ~lp apfacopq o hf}upfejoh}o lq fmjkhkq}pfmlpoq mo qkq}ojf ~plaupfyfj fe}ophf}kyfq(Hf o~laf hfl orkq}kf juk}fq fe}ophf}kyfq% lq fmjkhkq}pfmlpoq alh}khufyfj f u}kektfp l Qohmjfke(

    Oj 6;;2 fq ~pkjokpfq yopqloq ml ^lq}str aljoafpfj f qupgkp( Wko}qo Yohojf o qou apkfmlp o~lqquk khujoplq }pf`feblq poefaklhfmlq nf qogupfhaf mf khilpjfafl( Wko}qo o ~oqvukqfmlp mf K@Jf}o bldo( F ~pkjokpf yopqfl lstakfe ml ^lq}str% oj qli}wfpo ekypo ilk efhafmf oj Motoj`pl mo 6;;2(

    Fq alhstgupfaloq iok}fq mo jfhokpf qkj~eoq% iftoj l qou uql `fq}fh}o ostakoh}o o qkj~ekstafml( Okj~lp}fh}o alj~poohmop oj mo}feboq afmf o}f~f mo qou iuhaklhfjoh}l% moq}f ilpjf qopf ~lqqyoefgkp mo ilpjf pf~kmf o ostakoh}o oj afql mo ~pl`eojfq lu oyoh}ufekmfmoq oj quf oq}pu}upf mo alppokl(

    F quf fpvuk}o}upf o mkiopoh}o mo lu}plq qkq}ojfq jlhle}kalq% aljl l Qohmjfke( L ^lq}str qo~fpfoj jlmuelq afmf o}f~f mf oh}pogf mf johqfgohq% moq}f ilpjf% mkiopoh}oq f~ekaf}kylq }pf`febfj

    khmkykmufejoh}o oj ujf lpmoj ~po*mosthkmf ~fpf vuo f oh}pogf mfq johqfgohq qodf iok}f alj quaoqql(Kqql gfpfh}o ujf oq}f`kekmfmo hl qkq}ojf o hf}upfejoh}o uj gfhbl mo ~opilpjfhao(

    ?(0 Afpfa}opq}kafq

    Fq ~pkhak~fkq afpfa}opq}kafq oj qou moqohyleykjoh}l4

    Qkq}ojf jue}k}fpoif L ^lq}str ~lqquk uj alhduh}l alj~eo}l mo jlmuelq vuo moqoj~ohbfjuj ~f~oe oq~oastal ~fpf afmf o}f~f ml }pfiogl mo o*jfkeq3 oq}o alj~lp}fjoh}l ~opjk}o joeblpmoqoj~ohbl oj ovuk~fjoh}lq jue}k~plaoqqfmlq(

    Qo~fpfafl mo ~pkykeogklq L ^lq}str o oroau}fml oj abpll} vuo poq}pkhgo l faoqql f fpvukylqkh}ophlq f dfuef% qo~fpfhml fqqkj juk}l mo qouq jlmuelq( _j ~lqqyoe khyfqlp vuo or~elpoujf yuehopf`kekmfmo ml ^lq}str qopf poq}pk}l f uj ~ovuohl oq~fal ml qkq}ojf% hlpjfejoh}o,yfp,q~lle,~lq}str% fqqkj% hfl alj~pljo}ohml lq fpvukylq ml qkq}ojf% `fqo mo johqfgohq(

    ^lq}str o} fe( 16

  • 7/23/2019 Tecnologias de Correio Eletrnico

    32/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    Jlmuefp O ~lqqyoe apkfp jlmuelq ~fpf }pf`febfp oj alhduh}l alj l ^lq}str% }lphfhml*lifakejoh}o or}ohmyoe(

    Alj~f}k`kekmfmo L ^lq}str ilk moqohyleykml ~fpf qu~lp}fp lq ilpjf}lq mo fpjftohfjoh}lqmo johqfgohq orkq}oh}oq% o ~lqquk qu~lp}o f EJ]^ ~fpf oh}pogfp f johqfgoj f uj qopykal mofpfjftohfjoh}l mo johqfgohq oq~oakfektfml(

    ?(1 Fyfhalq

    Yopqfl Moqapkafl

    ^lq}str 6(> O]PH oj Poef{(^lq}str 6(> Qu~lp}o f EJ] (^lq}str 6(> ^k~oekhkhg "QJ]^ aekoh} fhm qopyop+(^lq}str 6(> Qu~lp}o f fu}oh}kafafl QFQE(

    ^lq}str 0(> JKJO "khaeumkhg 2@K]JKJO }l 7@K] alhyopqklh+(^lq}str 0(0 Afabo mo alhorfl QJ]^(^lq}str 0(0 Qu~lp}o f K^Y9(^lq}str 0(0 Apk~}lgpfstf ykf ]EQ o fu}oh}kafafl(^lq}str 0(1 MQH(^lq}str 0(1 Joeblpkfq hlq almkglq mo q}f}uq(^lq}str 0(1 Qu~lp}o f jue}k~elq ilpjf}lq mf `k`ekl}oaf QFQE(

    ]f`oef ?(64 Fyfhalq hl qu~lp}o mo ~pl}lalelq(

    Yopqfl Moqapkafl

    ^lq}str 6(6 Alh}oh} ste}op(^lq}str 0(6 Alh}pleo mo faoqql ~lp aekoh}o% pojo}oh}o% moq}khf}fpkl% o}a(^lq}str 0(6 ]oq}oq alj ohmopoalq(^lq}str 0(6 ^eugkh Gpo{ekq}(^lq}str 0(6 ^eugkh Q^I(^lq}str 0(0 Ekjk}o mo alhorloq(

    ]f`oef ?(04 Fyfhalq hl alh}pleo mo ekrl oeo}plhkal(

    Yopqfl Moqapkafl

    ^lq}str 6(> @opcoeo{ M@(^lq}str 6(> M@J Mf}f`fqo(^lq}str 6(> Qu~lp}o EMF (^lq}str 6(> Qu~lp}o J{QVE(^lq}str 0(> Qu~lp}o ^lq}gpoQVE(^lq}str 0(0 AM@ Mf}f`fqo(

    ]f`oef ?(14 Fyfhalq hl qu~lp}o f `fhal mo mfmlq(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 10

  • 7/23/2019 Tecnologias de Correio Eletrnico

    33/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    ?(= Alj~lhoh}oq

    ?(=(6 Mkfgpfjf mo kh}opfafl mlq jlmuelq

    Ikgupf ?(64 Kh}opfafl oh}po lq jlmuelq ml ^lq}str

    ?(=(0 Ikefq mo johqfgohq

    L ^lq}str ~lqquk ujf stef ~fpf afmf o}f~f mf oh}pogf mo johqfgohq( Yfjlq fglpf or~elpfp afmf ujfmoqqfq stefq hf }f`oef f`fkrl4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 11

  • 7/23/2019 Tecnologias de Correio Eletrnico

    34/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    Ikgupf ?(04 Moqapkafl mfq stefq mo johqfgohq

    ?(=(1 Poao~afl mo johqfgohq elafkq

    Fq johqfgohq elafkq qfl khqopkmfq hf stef jfkempl~ ~oel aljfhml qohmjfke% qohml ujf kh}opifaomo alj~f}k`kekmfmo ~fpf l u}kek}fpkl ~lq}mpl~( Oq}fq johqfgohq ~lmoj qop ~plyohkoh}oq ml ~pl~pklqkq}ojf% aljl johqfgojq ml Aplh lu lu}pl f~ekaf}kyl( L jlmuel ~kacu~ jlhk}lpf f stef jfkempl~%o fl qop mo}oa}fmf ujf hlyf johqfgoj% oq}f o oh}poguo fl jlmuel aeofhu~( Afql f johqfgoj hfl~lqquf }lmlq lq k}ohq hoaoqqfpklq oj qou af`oafebl% l jlmuel aeofhu~ pofektfpf f khqopafl mlq joqjlq(Fh}oq ml o*jfke ~plqqogukp% l jlmuel }pkykfe*powpk}o o faklhfmf ~fpf yopkstafp qo l moq}khf}fpkl moyo

    qop fe}opfml( Oj qogukhmf f johqfgoj o jlykmf ~fpf f stef khaljkhg(

    ?(=(= Poao~afl mo johqfgohq ykf pomo

    L uql jfkq aljuj ml ^lq}str o ykf pomo% lhmo uj qopykmlp mo alppokl "vuo hfl ~poakqf qop hoaoqqfpk*fjoh}o lu}pl ^lq}str+ pofektf f oh}pogf ml ojfke% juk}fq yotoq ~fqqfhml ~lp yfpklq afh}lq ml ~efho}ff}o abogfp nf afkrf ml uqufpkl( Fq johqfgohq abogfj ~oel mfojlh qj}~m% vuo ift yfpkfq aboafgohqmo qogupfhaf "yopkstaf qo fq johqfgohq f}ohmo lq ~fmploq% qo l aekoh}o }oj l mkpok}l mo iftop poef{~lp oqqo qopykmlp lu hfl o qo l moq}khf}fpkl orkq}o hl qopykmlp+( L qj}~m po~fqqf f johqfgoj ~fpf laeofhu~% vuo aljl df ykjlq fakjf% ift qufq aboafgohq o oh}pogf f johqfgoj ~fpf f stef mo khaljkhg(

    F ~fp}kp mf% f johqfgoj qoguo qou akael f}o abogfp nf afkrf ~lq}fe ml uqufpkl(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 1=

  • 7/23/2019 Tecnologias de Correio Eletrnico

    35/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    ?(=(? Oh}pogf elafe mo johqfgohq

    F~lq f poao~afl mf johqfgoj% oq}f o ohsteokpfmf qohml hoaoqqfpkl f pofektfafl mf quf oh}pogf f afkrfmo johqfgohq( Oq}o ~plaomkjoh}l o abfjfml mo Jfke Moekyop{ Fgoh} * JMF% qohml ~lqqyoe fu}kektfafl mo uj qli}wfpo or}ophl fl ^lq}str ~fpf f pofektfafl moq}o ~plaomkjoh}l aljl l ~plajfkelu l jfkempl~% lu f u}kektfafl ml ~pl~pkl ^lq}str% aljl mlaujoh}fml f qogukp(

    F johqfgoj ~lmo qop oh}poguo oj uj mkpo}lpkl hl qkq}ojf mo fpvukylq% qohml fpjftohfmf hlilpjf}l j`lr lu Jfkemkp% fqqkj aljl% ~lmo qop oh}poguo f}pfyoq ml ~pl}lalel EJ] (

    Ilpjf}l j`lr

    L ilpjf}l mo fpjftohfjoh}l j`lr u}kektf uj uhkal fpvukyl ~fpf fpjftohfp f afkrf ~lq}fe moafmf uqufpkl% qohml vuo fq johqfgohq stafj alhaf}ohfmfq o qo~fpfmfq ~lp uj ekhbf khmkaf}kyf mokhakl mo johqfgoj( Fq johqfgohq ml uqufpkl pok% stafj elafektfmfq hl fpvukyl ,yfp,q~lle,jfke,pok%qohml vuo oq}o fpvukyl ~lmo qop gpfhmo% mkstaue}fhml f eok}upf mo qou alh}ouml ~oel qopykmlp mo^L^,KJF^(

    L alj~lp}fjoh}l ~fmpfl ml ^lq}str o pofektfp f oh}pogf mf johqfgoj hl ilpjf}l j`lr% oj

    ,yfp,q~lle,jfke,uqufpkl% o o mo}opjkhfmf ~oel yfelp ml ~fpfjo}pl oq~oakstafml f qogukp4

    jfke\q~lle\mkpoa}lp{ : ,yfp,q~lle,jfke

    Ilpjf}l Jfkemkp

    L ilpjf}l mo fpjftohfjoh}l Jfkemkp apkf uj hlyl fpvukyl ~fpf afmf johqfgoj poao`kmf( Apkfml~fpf poqleyop mostakohakfq ml ilpjf}l j`lr% aljl f eoh}kmfl ~fpf faoqql fq johqfgohq oj gpfhmoqafkrfq ~lq}fkq(

    ^fpf l ^lq}str pofektfp f oh}pogf mf johqfgoj hl ilpjfml Jfkemkp moyo u}kektfp f alhstgupfafl f

    qogukp4jfke\q~lle\mkpoa}lp{ : ,yfp,q~lle,jfke,

    F oqalebf ml ilpjf}l mo fpjftohfjoh}l mo~ohmo mkpo}fjoh}o ml qli}wfpo mo ^L^1,KJF^ vuo ou}kektfml% ~lkq quf alhstgupfafl ~poakqf faoqqfp orf}fjoh}o l joqjl mkpo}lpkl o fq johqfgohq moyojoq}fp hl ilpjf}l oq~opfml ~lp oq}o qli}wfpo(

    EJ]^ * Elafe Jfke ]pfhq~lp} ^pl}lale

    L EJ]^ apkfml ~fpf f }pfhqiopohakf mo johqfgohq oj pomoq kh}ophfq% o qojoebfh}o fl ~pl}lalel

    QJ] % oh}po}fhml qou l`do}kyl o }pfhqiopkp fq johqfgohq oh}po qopykmlpoq elafkq(Oq}o jokl mo oh}pogf o u}kektfml ~oel A{puq% qli}wfpo u}kektfml mupfh}o oq}o }pokhfjoh}l( Fqqkj%l ^lq}str poao`o f johqfgoj% yopkstaf f orkq}ohakf ml uqufpkl% oh}po lu}plq yfekmfaloq% ohafjkhbfhmlf johqfgoj ~fpf l A{puq(

    L EJ]^ ~opjk}o f u}kektfafl mo uj alhduh}l mo qopykmlpoq ~fpf l fpjftohfjoh}l mo o*jfkeq%afql khujoplq mljhklq ~poakqoj qop fpjftohfmlq oj mkiopoh}oq qopykmlpoq( L A{puq ilphoao poao`ofq johqfgohq f}pfyoq mf ~lp}f ]A^,0=(

    L EJ]^ hfl moyo qop faoqqyoe f}pfyoq mf kh}opho}% ykq}l vuo qljoh}o l J]F hoaoqqk}f pofektfpalhorloq f oq}o ~pl}lalel( L ~fpfjo}pl mo alhstgupfafl f qogukp }oj ~pklpkmfmo oj poefafl f oh}pogfhlq ilpjf}lq j`lr o Jfkemkp(

    jfke`lr\}pfhq~lp} : ej}~4uhkr4,yfp,puh,a{puq,qlaco},ej}~

    jfke`lr\}pfhq~lp} : ej}~4kho}4S607(>(>(6Z40=

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 1?

  • 7/23/2019 Tecnologias de Correio Eletrnico

    36/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    ?(? Khq}fefafl

    F khq}fefafl ^lq}str hl Mo`kfh o mojlhq}pfmf f`fkrl4

    ! f~}k}umo khq}fee ~lq}ikr ~lq}ikr*emf~

    L aljfhml fakjf yfk fu}ljf}kafjoh}o khq}fefp l ^lq}str o moqkhq}fefp fu}ljf}kafjoh}o l Orkj%df vuo ~oef ~le}kaf ml Mo`kfh "o mf jfklpkf mfq lu}pfq mkq}pk`ukaloq+% afmf qopykmlp ~lmo }op f~ohfquj uhkal J]F(

    Mo~lkq mo khq}fefml% lq fpvukylq mo alhstgupfaloq stafj elafektfmlq hl mkpo}lpkl ,o}a,~lq}str % vuohl ~plrkjl af~}uel oq}umfpojlq alj mo}feboq qufq alhstgupfaloq(

    ?(?(6 Fpvukylq o u}kek}fpklq khq}fefmlq

    L ^lq}str ~lqquk ujf qopko mo poaupqlq o ioppfjoh}fq ~fpf }pf`febfp alj stef% johqfgohq% fekfqoqoh}po lu}plq( F`fkrl% f ekq}f mlq aljfhmlq o qou qkghkstafml% oj qogukmf ujf poefafl jfkq mo}febfmf

    mo afmf uj moeoq4

    Ikgupf ?(14 Ioppfjoh}fq ml ^lq}str

    Hl Mo`kfh% lq fpvukylq hl mkpo}lpkl ,o}a,~lq}str qfl lq qogukh}oq4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 19

  • 7/23/2019 Tecnologias de Correio Eletrnico

    37/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    Ikgupf ?(=4 Fpvukylq ml ^lq}str

    ?(?(0 jfkh(ai

    L jfkh(ai o l fpvukyl ~pkhak~fe mo alhstgupfafl% alj oeo ylao ~lmo mo}opjkhfp }lml l iuhaklhfjoh}lml qou ^lq}str( F`fkrl% l jfkh(ai ~fmpfl ml Mo`kfh% vuo ~lp qkhfe o `fq}fh}o pomutkml o qustakoh}o~fpf alelafp l qopykmlp oj ~plmuafl( Fmkfh}o% yopojlq jfkq mo}feboq mo alhstgupfaloq o aljfhmlqu}okq ~fpf gopohakfp qou qkq}ojf(

    ! Qoo ,uqp,qbfpo,~lq}ikr,jfkh(ai(mkq} ilp f aljjoh}om% jlpo alj~eo}o yopqklh

    ! Mo`kfh q~oakika4 Q~oaki{khg f ikeo hfjo wkee afuqo }bo ikpq}

    ! ekho li }bf} ikeo }l `o uqom fq }bo hfjo( ]bo Mo`kfh moifue}

    ! kq ,o}a,jfkehfjo(

    !j{lpkgkh : ,o}a,jfkehfjo

    qj}~m\`fhhop : -j{blq}hfjo OQJ]^ -jfke\hfjo Mo`kfh,GH_+

    `kii : hl

    ! f~~ohmkhg (mljfkh kq }bo J_Fq dl`(f~~ohm\ml}\j{mljfkh : hl

    ! _haljjoh} }bo hor} ekho }l gohopf}o "moef{om jfke" wfphkhgq

    !moef{\wfphkhg\}kjo : =b

    ! ]EQ ~fpfjo}opq

    qj}~m\}eq\aop}\ikeo:,o}a,qqe,aop}q,qqe*aop}*qhfcolke(~oj

    qj}~m\}eq\co{\ikeo:,o}a,qqe,~pkyf}o,qqe*aop}*qhfcolke(co{

    qj}~m\uqo\}eq:{oq

    qj}~m\}eq\qoqqklh\afabo\mf}f`fqo : `}poo4-svuouo\mkpoa}lp{z,qj}~m\qafabo

    qj}~\}eq\qoqqklh\afabo\mf}f`fqo : `}poo4-svuouo\mkpoa}lp{z,qj}~\qafabo

    ! Qoo ,uqp,qbfpo,mla,~lq}ikr,]EQ\POFMJO(gt kh }bo ~lq}ikr*mla ~facfgo ilp

    ! khilpjf}klh lh ohf`ekhg QQE kh }bo qj}~ aekoh}(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 17

  • 7/23/2019 Tecnologias de Correio Eletrnico

    38/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    j{blq}hfjo : moyke(oroj~el(alj(`p

    fekfq\jf~q : bfqb4,o}a,fekfqoq

    fekfq\mf}f`fqo : bfqb4,o}a,fekfqoq

    j{lpkgkh : ,o}a,jfkehfjo

    j{moq}khf}klh : elafeblq}

    poef{blq} :

    j{ho}wlpcq : 607(>(>(>,2

    jfke`lr\qkto\ekjk} : >

    poak~koh}\moekjk}op : #

    !kho}\kh}opifaoq : 607(>(>(6

    F qfmf fakjf o l fpvukyl ~fmpfl% gopfml elgl f~lq f khq}fefafl ml ^lq}str hl Mo`kfh( Hfl ilkiok}f hohbujf jlmkstafafl hoqqo fpvukyl% jfq moq}f ilpjf l ^lq}str iuhaklhfpkf ~opiok}fjoh}o hlqkq}ojf Mo`kfh(

    Yfjlq fglpf or~elpfp afmf ujf mfq mkpo}kyfq ml fpvukyl ~fmpfl o mo~lkq yfjlq flq ~lualqf~pliuhmfhml oj lu}pfq mkpo}kyfq4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 12

  • 7/23/2019 Tecnologias de Correio Eletrnico

    39/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    Ikgupf ?(?4 ^pkhak~fkq l~aloq ml jfkh(ai

    Fq mkpo}kyfq fakjf qfl fq jfkq aljuhq o df qfl qustakoh}oq ~fpf alelafp l qopykmlp oj ~plmuafl(L Mo`kfh ~lp ~fmpfl% ift f oh}pogf elafe mfq johqfgohq% elafektfmlq hl ,yfp,q~lle,jfke o uqf aljl~fmpfl lq uqufpklq apkfmlq hl qkq}ojf( L oqvuojf fakjf hfl }oj juk}fq yfh}fgohq% f~ohfq ift foh}pogf mo johqfgohq% hfmf juk}l feoj mkqql(

    ?(?(1 jfq}op(ai

    L jfq}op(ai alh}plef f khkakfektfafl o faloq mo afmf mfojlh ml ^lq}str( L oroj~el f`fkrl jlq}pfl jlmoel ml jfq}op(ai ml ^lq}str khq}fefml hl Mo`kfh o elgl f~lq feguhq aljoh}fpklq kj~lp}fh}oqql`po qou ilpjf}l4

    !! ^lq}ikr jfq}op ~plaoqq alhikgupf}klh ikeo( Ilp mo}fkeq lh }bo ilpjf}

    ! li }bo ikeo% qoo }bo jfq}op?+ jfhufe ~fgo aljjfhm4 "jfh ? jfq}op"+(

    !

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj 1;

  • 7/23/2019 Tecnologias de Correio Eletrnico

    40/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    ! qopykao }{~o ~pkyf}o uh~pky abpll} wfcou~ jfr~pla aljjfhm # fpgq

    ! {oq+ {oq+ {oq+ hoyop+ 6>>+

    ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    qj}~ kho} h * * * * qj}~m

    ~kacu~ ikil h * * 9> 6 ~kacu~

    aeofhu~ uhkr h * * * > aeofhu~

    vjgp ikil h * h 1>> 6 vjgp

    !vjgp ikil h * * 1>> 6 lvjgp

    }eqjgp uhkr * * * 6>>>< 6 }eqjgp

    powpk}o uhkr * * * * * }pkykfe*powpk}o

    `luhao uhkr * * * * > `luhao

    moiop uhkr * * * * > `luhao

    }pfao uhkr * * * * > `luhao

    yopki{ uhkr * * * * 6 yopki{

    ieuqb uhkr h * * 6>>>< > ieuqb

    ~plr{jf~ uhkr * * h * * ~plr{jf~qj}~ uhkr * * * * * qj}~

    poef{ uhkr * * * * * qj}~

    *l ifee`fac\poef{:

    ! *l qj}~\boel\}kjolu}:? *l qj}~\alhhoa}\}kjolu}:?

    qblwv uhkr h * * * * qblwv

    opplp uhkr * * * * * opplp

    mkqafpm uhkr * * * * * mkqafpm

    elafe uhkr * h h * * elafe

    ykp}ufe uhkr * h h * * ykp}ufe

    ej}~ uhkr * * h * * ej}~fhyke uhkr * * * * 6 fhyke

    qafabo uhkr * * * * 6 qafabo

    ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    ! Kh}opifaoq }l hlh*^lq}ikr qli}wfpo( @o qupo }l orfjkho }bo jfhufe

    ! ~fgoq li }bo hlh*^lq}ikr qli}wfpo }l ikhm lu} wbf} l~}klhq k} wfh}q(

    !

    ! Jfh{ li }bo ileelwkhg qopykaoq uqo }bo ^lq}ikr ~k~o2+ moekyop{

    ! fgoh}( Qoo }bo ~k~o2+ jfh ~fgo ilp khilpjf}klh f`lu} -spoak~koh}z

    ! fhm l}bop joqqfgo ohyoel~o l~}klhq(

    ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    jfkempl~ uhkr * h h * * ~k~o

    iefgq:MPbu uqop:yjfke fpgy:,uqp,`kh,jfkempl~ *m -spoak~koh}z

    uua~ uhkr * h h * * ~k~o

    iefgq:Ivbu uqop:uua~

    fpgy:uur *p *h *t *f-qohmop * -hor}bl~&pjfke -poak~koh}+

    kijfke uhkr * h h * * ~k~o

    iefgq:I uqop:i}h

    fpgy:,uqp,ek`,kijfke,kijfke *p -hor}bl~ -poak~koh}+

    `qj}~ uhkr * h h * * ~k~o

    iefgq:Iv( uqop:`qj}~

    fpgy:,uqp,ek`,`qj}~,`qj}~ *}-hor}bl~ *i-qohmop -poak~koh}qafeojfke*`facohm uhkr * h h * 0 ~k~o

    iefgq:P uqop:qafeojfke

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =>

  • 7/23/2019 Tecnologias de Correio Eletrnico

    41/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    fpgy:,uqp,ek`,qafeojfke,`kh,qafeojfke*q}lpo -shor}bl~z -suqopz -sor}ohqklhz

    jfkejfh uhkr * h h * * ~k~o

    iefgq:IP uqop:ekq}

    fpgy:,uqp,ek`,jfkejfh,`kh,~lq}ikr*}l*jfkejfh(~{ -shor}bl~z -suqopz

    F`fkrl% f moqapkafl mo afmf aleuhf4

    Ikgupf ?(94 L~aloq mo afmf jlmuel ml jfq}op(ai

    Feguhq oroj~elq mo qopykalq4

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =6

  • 7/23/2019 Tecnologias de Correio Eletrnico

    42/66

    ^lq}str o} fe( Af~}uel ?( ^lq}str4 kh}plmuafl

    Ikgupf ?(74 Oroj~elq mo jlmuelq u}kektfmlq hl jfq}op(ai

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =0

  • 7/23/2019 Tecnologias de Correio Eletrnico

    43/66

    Af~}uel 9

    ^lq}str4 kh}ogpfaloq

    F~lq f khq}fefafl ml ^lq}str% iuhaklhfekmfmoq oqqohakfkq oq}fl mkq~lhyokq% o feguhq poaupqlq moyojqop f}kyfmlq% aljl4

    qu~lp}o f fu}oh}kafafl o kh}ogpfafl fl qfqefu}bm3

    alhque}f f `fqo EMF^ ~fpf yfekmfafl mo ohmopoalq mo o*jfkeq3

    ohafjkhbfjoh}l mf johqfgoj fl qopykmlp mo fpjftohfjoh}l mo johqfgohq3

    qu~lp}o f aljuhkafafl qogupf f}pfyoq mo ]EQ o QQE3

    9(6 Kh}ogpfafl alj Qfqefu}bm

    F kh}ogpfafl alj l qfqefu}bmo hoaoqqfpkf ~fpf l qu~lp}o fl aljfhml F_]B ml ~pl}lalel QJ]^(F fu}oh}kafafl o l poaupqlq aljujoh}o u}kektfml ~fpf mo}opjkhfp vufkq ohmopoalq mo moq}khf}fpklqqfl faok}lq( Fqqkj% ~fpf alhorloq fu}oh}kafmfq }lml moq}khf}fpkl o ~opjk}kml% o ~fpf alhorloq hfl*fu}oh}kafmfq% qljoh}o moq}khf}fpklq mo mljhklq elafkq qfl ~opjk}kmlq( ^fpf f}kyfp f fu}oh}kafafl%pofekto fq qogukh}oq alhstgupfaloq4

    ,o}a,~lq}str,jfkh(ai

    6 !! QFQE !!

    0 qj}~m\qfqe\fu}b\ohf`eo : {oq

    1 `plcoh\qfqe\fu}b\aekoh}q : {oq

    ,o}a,~lq}str,qfqe,qj}~m(alhi4 oq~oakstafafl mlq jo}lmlq mo fu}oh}kafafl(~waboac\jo}blm4 qfqefu}bm

    joab\ekq}4 ^EFKH ELGKH

    F aljuhkafafl alj l qfqefu}bmmf*qo f}pfyoq ml qlaco} ,yfp,puh,qfqefu}bm,jur kh}ophl f dfuef%o vuo ~lqquk ~opjkqqfl ~fmpfl mo faoqql qljoh}o ~fpf lq joj`plq ml gpu~l qfqe% fqqkj% u}kekto laljfhml4

    ! fmmuqop ~lq}ikr qfqe

    F~lq pofektfmfq fq alhstgupfaloq khmkafmfq% ift*qo hoaoqqfpkl pokhkakfp l ^lq}str ~fpf vuo fq hlyfqalhstgupfaloq qodfj u}kektfmfq(

    ! khylco*pa(m ~lq}ikr poq}fp}

    ^lq}str o} fe( =1

  • 7/23/2019 Tecnologias de Correio Eletrnico

    44/66

    ^lq}str o} fe( Af~}uel 9( ^lq}str4 kh}ogpfaloq

    9(6(6 Jo}lml mo Fu}oh}kafafl ^EFKH

    - ~ope *JJKJO44@fqo9= *o ~pkh} ohalmo\`fqo9="U>>>pokUNoroj~el(alj(`pU>>>qohbf"+3

    FBDef_F>`GeumRgu[0;}EjD{FBHe`jbb

    6 - ha 607(>(>(6 0?

    0 Q4 00> oroj~el(alj(`p OQJ]^ Orfj~eo

    1 A4 BOEL oroj~el(alj(`p

    = Q4 0?> oroj~el(alj(`p

    ? A4 F_]B ^EFKH FBDef_F>`GeumRgu[0;}EjD{FBHe`jbb

    9 Q4 01? 0(>(> Fu}boh}kaf}klh quaaoqqiue

    9(6(0 Jo}lml mo Fu}oh}kafafl ELGKH

    - ~ope *JJKJO44@fqo9= *o ~pkh} ohalmo\`fqo9="pokUNoroj~el(alj(`p"+

    ajY~VMPqfW?6oA?d`0>u[hK:- ~ope *JJKJO44@fqo9= *o ~pkh} ohalmo\`fqo9="qohbf"+

    a0YufGO:

    6 - ha 607(>(>(6 0?

    0 Q4 00> oroj~el(alj(`p OQJ]^ Orfj~eo

    1 A4 BOEL oroj~el(alj(`p

    = Q4 0?> oroj~el(alj(`p

    ? A4 F_]B ELGKH

    9 Q4 11= YRHeaj?b`W_9

    7 A4 ajY~VMPqfW?6oA?d`0>u[hK:2 Q4 11= _GIta1myajV9

    ; A4 a0YufGO:

    6> Q4 01? 0(>(> Fu}boh}kaf}klh quaaoqqiue

    9(0 Kh}ogpfafl alj L~ohEmf~

    F kh}ogpfafl alj f `fqo mo uqufpklq o oqqohakfe ~fpf vuo ojfkeq ~fpf uqufpklq khorkq}oh}o qodfjpodok}fmlq oj }oj~l mo poao`kjoh}l PA^] ]L( ^fpf kq}l% moyo*qo pofektfp f alhstgupfafl f`fkrl o

    poiopohakfhml f ekq}f mo mljhklq vuo moyoj qop alhque}fmfq hoq}f `fqo(

    ,o}a,~lq}str,jfkh(ai

    6 !! EMF^ !!

    0 j{moq}khf}klh : bfqb4,o}a,~lq}ikr,emf~*mljfkhq

    1 ykp}ufe\fekfq\jf~q : emf~4emf~alhh

    = emf~alhh\mljfkh : bfqb4,o}a,~lq}ikr,emf~*mljfkhq

    ? emf~alhh\`khm : hl

    9 emf~alhh\qopyop\blq} : 607(>(>(6

    7 emf~alhh\yopqklh : 1

    2 emf~alhh\qofpab\`fqo : l:Orfj~eo; emf~alhh\vuop{\ike}op : jfke:/q+jfkeFe}ophf}oFmmpoqq:/q++

    6> emf~alhh\poque}\f}}pk`u}o : jfke

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj ==

  • 7/23/2019 Tecnologias de Correio Eletrnico

    45/66

    ^lq}str o} fe( Af~}uel 9( ^lq}str4 kh}ogpfaloq

    ,o}a,~lq}str,emf~*mljfkhq

    oroj~el(alj(`p aljjoh}

    orfj~eo(alj fhl}bop mljfkh

    orfj~eo(lpg oj~el{op mljfkh

    F u}kektfafl ml jlmuel bfqb mo~ohmo mf alj~kefafl ml fpvukyl% alhilpjo khmkafml4

    ! ~lq}jf~ ,o}a,~lq}ikr,emf~*mljfkhq

    L ~lq}str moyo qop pokhkakfml ~fpf u}kektfp fq hlyfq alhstgupfaloq4

    ! khylco*pa(m ~lq}ikr poq}fp}

    9(1 Kh}ogpfafl alj A{puq

    F kh}ogpfafl alj A{puq qopf pofektfmf f}pfyoq mo EJ]^ alhilpjo khmkafml( F oq~oakstafafl moohmopoalq mlq qopykmlpoq KJF^ qfl pofektfmfq hl fpvukyl ,o}a,~lq}str,emf~*mljfkhq% alhilpjo khmk*afml4

    ,o}a,~lq}str,jfkh(ai

    !! A[P_Q !!

    }pfhq~lp}\jf~q : bfqb4,o}a,~lq}ikr,emf~*mljfkhq

    ,o}a,~lq}str,emf~*mljfkhq

    oroj~el(alj(`p ej}~4kho}4S6;0(692(>(6Z40=

    orfj~eo(alj ej}~4kho}4S6;0(692(>(0Z40=

    orfj~eo(lpg ej}~4kho}4S6;0(692(>(1Z40=

    Oj qogukmf oroau}o l aljfhml f`fkrl4

    ! ~lq}jf~ ,o}a,~lq}ikr,emf~*mljfkhq

    Pokhkako lq f~ekaf}kylq iftohml uj }oq}o mo ohykl o poao`kjoh}l mo johqfgoj(

    ! khylco*pa(m ~lq}ikr poq}fp}

    9(= Apk~}lgpfstf

    9(=(6 F}kyfhml ]EQ

    ,o}a,~lq}str,jfkh(ai

    qj}~m\}eq\aop}\ikeo : ,o}a,qqe,blq}hfjo(aop

    qj}~m\}eq\co{\ikeo : ,o}a,qqe,blq}hfjo(co{qj}~m\}eq\qoaupk}{\eoyoe : jf{

    qj}~m\}eq\poaokyom\bofmop : {oq

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =?

  • 7/23/2019 Tecnologias de Correio Eletrnico

    46/66

    ^lq}str o} fe( Af~}uel 9( ^lq}str4 kh}ogpfaloq

    9(=(0 F}kyfhml QQE

    ,o}a,~lq}str,jfq}op(ai

    6 ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    0 ! qopykao }{~o ~pkyf}o uh~pky abpll} wfcou~ jfr~pla aljjfhm # fpgq

    1 ! {oq+ {oq+ {oq+ hoyop+ 6>>+= ! ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    ? qj}~ kho} h * * * * qj}~m

    9 *l qj}~m\qfqe\fu}b\ohf`eo:hl

    7 qu`jkqqklh kho} h * * * * qj}~m

    2 *l qj}~m\}eq\qoaupk}{\eoyoe:ohap{~}

    ; *l qj}~m\qfqe\fu}b\ohf`eo:{oq

    6> qj}~q kho} h * * * * qj}~m

    66 *l qj}~m\}eq\wpf~~opjlmo:{oq

    60 *l qj}~m\qfqe\fu}b\ohf`eo:{oq

    Feoj mf f}kyfafl ml qu~lp}o f ~lp}fq QQE% o poaljohmfml vuo f fu}oh}kafafl qodf ~opjk}kmfqljoh}o f}pfyoq mo alhorloq apk~}lgpfifmfq( Fqqkj% l~afl mo f}kyfafl mo fu}oh}kafafl qopf or~eak}f~lp qopykal qj}~m% ~lmohml qop pojlykmf ml ,o}a,~lq}str,jfkh(ai(

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =9

  • 7/23/2019 Tecnologias de Correio Eletrnico

    47/66

    Af~}uel 7

    ^lq}str4 poq}pkaloq

    Fq poq}pkaloq(

    7(6 Moqf`kek}fhml aljfhml YPI[mkqf`eo\ypi{\aljjfhm : {oq

    7(0 Ohmopoalq poq}pk}lq

    Mo falpml alj PIA 206% ohmopoalq mo o*jfke u}kektfmlq hlq aljfhmlq JFKE IPLJ o PA^] ]Lmoyoj oq}fp moekjk}fmlq oh}po lq qkhfkq 5 o 8 ~fpf qopoj alhqkmopfmlq yfekmlq( L alj~lp}fjoh}l~fmpfl o hfl pofektfp oq}f yopkstafafl% ~fpf f}kyf*ef% u}kekto f alhstgupfafl f`fkrl4

    q}pka}\pia206\ohyoel~oq : {oq

    Oroj~el mo mkfelgl4

    6 - ha elafeblq} 0?

    0 Q4 00> touq(oroj~el(alj(`p OQJ]^ ^lq}ikr

    1 A4 BOEL lpkgoj(mljkhkl(alj(`p

    = Q4 0?> touq(oroj~el(alj(`p

    ? A4 JFKE IPLJ4 uqufpklNmljkhkl(alj(`p

    9 Q4 ?>6 @fm fmmpoqq q{h}fr

    7(1 Qohmop ^leka{ Ipfjowlpc * Q^I

    Qohmop ^leka{ Ipfjowlpc * Q^I "]pfmuafl ekypo4 Oq}pu}upf o Pogpfq mo Lpkgoj+ o ujf ~le}kaffh}k*q~fj `fqofmf oj alhque}fq mo MHQ( F ~pkjokpf o o}f~f o mkyuegfp f}pfyoq mo uj pogkq}pl hftlhf mo MHQ vufkq ohmopoalq K^ ~lmoj pofektfp oh}pogpfq u}kektfhml aljl pojo}oh}o uj ohmopoalmo o*jfke moq}o mljhkl(

    F qogukp l`qopyojlq uj oroj~el mo uj pogkq}pl ]R] ml }k~l Q^I khilpjfhml vuo qljoh}o l k~0>>(060(600(617 }oj ~opjkqqfl ~fpf oh}pogfp o*jfkeq u}kektfhml l pojo}oh}o ~op}ohaoh}o fl mljhkl

    oroj~el(alj(`p(

    - blq} *} }r} oroj~el(alj(`p

    ^lq}str o} fe( =7

  • 7/23/2019 Tecnologias de Correio Eletrnico

    48/66

    ^lq}str o} fe( Af~}uel 7( ^lq}str4 poq}pkaloq

    oroj~el(alj(`p ]R] "y:q~i6 k~=40>>(060(600(617 *fee"

    ^fpf khaeukp oq}o pogkq}pl% o hoaoqqfpkl fe}opfp f tlhf mo MHQ vuo poq~lhmo ~oel poq~oa}kyl mljhkl%khaeukhml uj afj~l ]R] alhilpjo l oroj~el4

    6 -]]E 6M

    0 N KH QLF hq6(oroj~el(alj(`p( pok(oroj~el(alj(`p(

    1 0>>7>2>0>6 3 qopkfe

    = 29=>> 3 poipoqb

    ? 70>> 3 po}p{

    9 0?;0>>> 3 or~kpo

    7 29=>> + 3 jkhkjuh

    2 KH HQ hq6

    ; KH HQ hq0

    6> KH F 6;0(692(6>>(6

    66 KH JR 6> jfke60 KH ]R] "y:q~i6 k~=46;0(692(6>>(1 *fee"

    61

    6= hq6 KH F 6;0(692(6>>(6

    6? hq0 KH F 6;0(692(6>>(0

    69 jfke KH F 6;0(692(6>>(1

    F khqopafl moq}o pogkq}pl mo Q^I khilpjf fl qopykmlpoq mo alppokl oeo}plhkal vuo qljoh}o moyojpoao`op o*jfkeq alj pojo}oh}o ml mljhkl oroj~el(alj(`p% afql qodf ~plyohkoh}o l k~ 6;0(692(6>>(1(

    F ~plrkjf o}f~f o alhstgupfp l ~lq}str ~fpf yopkstafp Q^I mlq ojfkeq poao`kmlq( ^fpf pofektfpoq}f yopkstafafl u}kektfpojlq uj jlmuel fmkaklhfe vuo ~lmo qop l`}kml4

    ! f~}k}umo khq}fee ~lq}ikr*~leka{m*q~i*~{}blh

    ,o}a,~lq}str,jfq}op(ai

    6 q~i uhkr * h h * > q~fwh

    0 uqop:hl`lm{ fpgy:,uqp,`kh,~{}blh ,uqp,`kh,~leka{m*q~i

    1 ,o}a,~lq}ikr*~leka{m*q~i*~{}blh,~leka{m*q~i(alhi

    ,o}a,~lq}str,jfkh(ai

    qj}~m\qohmop\poq}pka}klhq : aboac\~leka{\qopykao uhkr4~pkyf}o,q~i

    ! khylco*pa(m ~lq}ikr poq}fp}

    ! ha 6>(662(662(9 0?

    Q4 00> p~fwqmq6>(pomo}po(duq(`p OQJ]^ ^lq}ikr Mo`kfh,GH_+

    A4 OBEL ule(alj(`p

    Q4 0?>*p~fwqmq6>(pomo}po(duq(`pQ4 0?>*^K^OEKHKHG

    Q4 0?>*QKTO 6>0=>>>>

    Q4 0?>*YPI[

    Pokhfeml mo Afpyfebl * pokhfemlaNgjfke(alj =2

  • 7/23/2019 Tecnologias de Correio Eletrnico

    49/66

    ^lq}str o} fe( Af~}uel 7( ^lq}str4 poq}pkaloq

    Q4 0?>*O]PH

    Q4 0?>*Q]FP]]EQ

    Q4 0?>*OHBFHAOMQ]F]_QALMOQ

    Q4 0?>*2@K]JKJO

    Q4 0?> MQH

    A4 JFKE IPLJ45pokNule(alj(`p8

    Q4 0?> 0(6(> Lc

    A4 PA^] ]L45pokNp~fwqmq6>(pomo}po(duq(`p8

    Q4 ??> ?(7(6 5pokNule(alj(`p84 Qohmop fmmpoqq podoa}om4 Joqqfgo podoa}om muo

    }l4 Q^I ifke * hl} fu}blpktom( ^eofqo qoo

    b}}~4,,www(l~ohq~i(lpg,Wb{(662(662(93p:pokNp~fwqmq6>

    7(= Gpo{ekq}

    Gpo{ekq} o f yfekmfafl ml qopykmlp mo o*jfke vuo oq}f oh}pogfhml f johqfgoj( Hf ~pkjokpf }oh}f}kyf

    mo oh}pogf mo uj mo}opjkhfml o*jfke% l alhduh}l ilpjfml ~oel k~ ml qopykmlp mo lpkgoj% ohmopoalmo o*jfke ml pojo}oh}o o ohmopoal mo o*jfke ml moq}khf}fpkl * }pk~ef * o fpjftohfmf( Hoq}f ifqo% oq}f}oh}f}kyf mo oh}pogf ml o*jfke o podok}fmf alj uj almkgl mo oppl =rr( Oq}o almkgl khmkaf uj oppl}oj~lpfpkl% o khmut fl qopykmlp vuo oq}f oh}pogfhml f johqfgoj% f pofektfafl mo ujf hlyf }oh}f}kyfmo~lkq mo feguj }oj~l( S0Z

    Afql l qopykmlp mo lpkgoj qodf uj qopykmlp mo o*jfke qodf yfekml% qogukhml fq PIAq% fl poao`opoq}f hl}kstafafl mo oppl }oj~lpfpkl% ujf hlyf }oh}f}kyf mo oh}pogf qopf pofektfmf% vufhml l qkq}ojfmo gpo{ekq} faok}fpf f johqfgoj( Ojfkeq alj f joqjf }pk~ef% f~lq uj aop}l hujopl mo oh}pogfq aljquaoqql ~lmoj qop faok}lq mkpo}fjoh}o ~lp uj mo}opjkhfml ~oplml% jkhkjktfhml l f}pfql hf}upfeml qkq}ojf mo gpo{ekq}( Lu}pfq l~aloq }fj`oj qfl alhstgupfyokq% jfklpoq khilpjfaloq ~lmoj qop

    l`}kmfq hl jfhufe4 jfh ~lq}gpo{( S0ZF oupq}kaf u}kektfmf hl qkq}ojf mo gpo{ekq} f}uf hl `elvuokl mo Q^FJq gopfmlq ujf uhkaf yot

    u}kektfhml f }pk~ef k~% pojo}oh}o o moq}khf}fpkl( F jfklp ~fp}o mlq o*jfkeq gopfmlq ~lp ypuq% Q^FJqlpkgkhfmlq ~lp ~plgpfjfq mo ohykl mo o*jfkeq oj jfqqf% feoj mlq f}fvuoq mo Q^FJq `fqofmlq ojmkaklhfpklq% f~poqoh}fj oq}o alj~lp}fjoh}l qohml podok}fmlq ~oel qkq}ojf mo gpo{ekq}( Oh}po}fhmloq}o qkq}ojf o khostafkq alh}pf Q^FJq ~plyohkoh}oq mo l~oh poef{q% ykq}l vuo oq}oq qfl J]Fqyfekmlq% o po*ohykfpfl l o*jfke podok}fml khkakfejoh}o ~oef gpo{ekq}( S0Z

    ^fpf f khq}fefafl moq}o qkq}ojf% u}keto l aljfhml f qogukp4

    ! f~}k}u