div class=trans-pagebuttonPage 1button div class=trans-image amp-img class=trans-thumb alt=Page 1: CASE STUDY 04 - Operam src=https:reader034fdocumentoscomreader034viewer202205091062763b99fe063f64941eeaf4html5thumbnails1jpg width=142 height=106 layout=responsive amp-img divpCASE STUDY 04p pPhase 1 Discoveryp pPhase 2 Train and Transitionp pcomprehensive onboarding and training materialsp p●●●●●●pdivdiv class=trans-pagebuttonPage 2button div class=trans-image amp-img class=trans-thumb alt=Page 2: CASE STUDY 04 - Operam src=https:reader034fdocumentoscomreader034viewer202205091062763b99fe063f64941eeaf4html5thumbnails2jpg width=142 height=106 layout=responsive amp-img divpCASE STUDY 04p pPhase 3 Agency “Help Desk”p p19% improvement to CPM efficienciesp pfive times fasterpdiv