Annual Conferência Anual e Expo da RLA Brasil 2012 RLA ...· RLA Conference & Expo Brazil 2012...

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  • RLA Conference & Expo Brazil 2012

    Annual

    Tera-feira, 17 de abril- Quinta-feira, 19 de abrilTuesday April 17 Thursday April 19, 2012

    Hotel Novotel So Paulo Jaragua

    Conferncia Anual e Expo da RLA Brasil 2012

    Program Sponsored by:Programa patrocinado por

  • RLA Conference & Expo Brazil 2012 Tera-feira, 17 de abril- Quinta-feira, 19 de abril Tuesday April 17 Thursday April 19, 2012

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    RLA Conference & Expo Brazil 2012

    3

    Tera-feira, 17 de abril- Quinta-feira, 19 de abril Tuesday April 17 Thursday April 19, 2012

    Tera-feira, 17 de abril Tuesday - aPril 17, 2012

    QuarTa-feira, 18 de abril Wednesday - aPril 18, 2012

    almoo buffeT - exPosies buffeT lunCH - foyer - 12:00 - 13:30

    09:0

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    QuinTa-feira, 19 de abril THursday - aPril 19, 2011

    inTermission - foyer / inTervalo - foyer - 15:30 - 16:00

    sala 1 room 1

    WorksHoPs - 10:30 - 15:30

    10:0

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    Gailen vick - Diretor Executivo, Executive Director Melhores prticas: Reparo magro e tendncias reversas da logstica Best Practices: Lean Repair and Reverse Logistics Trends

    13:0

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    disCurso de aberTura keynoTe addressJose Paulo Pereira, VP DE LogisticaSustentabilidade na Cadeia de Suprimentos do Walmart Brasil

    09:1

    510

    :00

    13:3

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    moderador: rogerio figueiredoGlobal Commodity & Supplier Manager, DELL

    marcio silvaConsumer Services ManagerPhilips

    enCerramenTo ClosinG remarks: Gailen vick - Diretor Executivo, Executive Director11

    :30

    sorTeio de Prmios luCky draWinG(somente as pessoas os presentes estaro qualificados para o sorteio) (you must be present during the drawing to win)

    boas vindas daniel bagbyBrazil Program Manager

    boas vindas Gailen vickDiretor Executivo, Executive Director

    almoo buffeT - exPosies buffeT lunCH - foyer - 12:00 - 13:00

    brazil CommiTTee meeTinG - 15:30

    11:0

    0 felipe ortizAdministrao - Logstica ReversaGrupo Po de Acar

    felipe ortizAdministrao - Logstica ReversaGrupo Po de Acar

    14:3

    0 arnalldo JardimDeputado Federal, Cmara do Deputados Politica Nacional de Residuos solidos - sua criacao de implantacao

    16:0

    0 rogerio figueiredoGlobal Commodity & Supplier Manager, DELL

    09:3

    010

    :30

    moderador: eduardo Cunha, Partner, Accenture

    GuilHerme koGaHead of Care Quality - Americas

    Cesar righettiDiretor de Operaes

    eduardo santosSenior Principal

    maria fanGeneral Manager, Cargo Business Unit

    rla advisory board meeTinG - 17:30

    CHairPersonPaulo Gomes -

    Co - CHairPersonrogerio figueiredo -

    rla advisordaniel bagby -

    eveninG reCePTion - foyer - 17:00 - 19:00 sPoNsoRED by:

    sala 2 room 2

    dan bagby - brazil Program ManagerJulie Chamberlain - account ManagerVantagens da Associao de Logstica Reversa Associao Reverse Logistics Association Membership Benefits

    fabio GarciaSpare Parts Warehouse & Export Executive SupervisorMAN Latin America

    orlando Cattini JuniorProfessor - Head of Production and Operations ManaEAESP-FGV

    Gailen vick - Diretor Executivo, Executive Director Melhores prticas: Reparo magro e tendncias reversas da logstica Best Practices: Lean Repair and Reverse Logistics Trends

    dan bagby - brazil Program ManagerJulie Chamberlain - account ManagerVantagens da Associao de Logstica Reversa Associao Reverse Logistics Association Membership Benefits

  • RLA Conference & Expo Brazil 2012 Tera-feira, 17 de abril- Quinta-feira, 19 de abril Tuesday April 17 Thursday April 19, 2012

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    RLA Conference & Expo Brazil 2012

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    Tera-feira, 17 de abril- Quinta-feira, 19 de abril Tuesday April 17 Thursday April 19, 2012

    Jack Allen Scientific Atlanta, a Cisco Systems company

    Jack Allen currently serves as Director of Global Supply

    Chain Processes at Scientific Atlanta. In his role, Jack is responsible for the creation, development and performance of Scientific-Atlantas supply networks in the United States and internationally. His leadership and commitment to the recent success of several product and distribution center transfers, the development of a cross functional supply chain team and the development of an integrated forecasting/production planning/procurement supply chain planning process resulted in the improvements in Scientific-Atlantas supply chain and significant annual savings for Scientific-Atlanta.

    Christopher Gant FedEx

    Chris Gant is Director for FedEx Supply Chain Sales. He is responsible for all business development strategy and

    execution for both the FedEx SupplyChain Systems and FedEx Emerging Products Sales teams.

    A 20-year veteran of transportation, logis-tics and electronic commerce, Chris has ex-tensive expertise in the development and delivery of complex supply chain solutions for some of the worlds largest corpora-tions inclusive of both Forward and Reverse Logistics. He began his career with FedEx Ground (formerly RPS) in 1989 as an opera-tions coordinator before joining the com-panys sales team in 1991. He quickly rose through the sales leadership ranks, holding the posts of area sales manager, district sales manager and senior national account man-ager for FedEx Ground.

    Edwin Heslinga Microsoft

    Edwin is currently Director of Reverse Logistics Programs and Policies for Microsoft

    Devices. In his position Edwin is respon-sible for development and enforcement of policies surrounding returns and all related costs to the returns and is also involved in the Customer Satisfaction Continuous Improvement Council. Working with

    Microsoft Call Center and the Microsoft Manufacturing Operations Edwin is driving the improvement of consumer satisfaction through agent assisted support and on-line support while managing the costs.

    Prior to working for Microsoft Edwin worked for Jabil Global Services as the Director of IT Solutions, where he worked with various teams on the proposal and im-plementation of reversed logistics services for various companies at the Jabil factories around the world.

    Charles Johnston WAL-MART Stores, Inc.

    Charles Johnston is Sr. Director of Reverse Logistics at the Bentonville Return

    Center, WAL-MART Stores, Inc. Chuck has been with WAL-MART for the past 14 years and his responsibilities include Returns, Imports, Exports, Tires and Printing and Mailing Distribution.

    Hartmut Liebel Jabil Global Services

    Hartmut Liebel was named President, Jabil Global Services (JGS), in October

    2004. He joined Jabil as Executive Vice President in July 2002 and was named Chief Operating Officer in October 2003.

    Bernie Schaeffer Motorola

    Bernie Schaeffer is corpo-rate vice president of Post Sales Support for Motorola

    Mobility. His global organization is respon-sible for providing both in- and out-of-war-ranty repair services to both consumers and carriers, provides consumer support serv-ices through call center, web access and on-device solutions, is the fulfillment engine for value-added services, manages asset recov-ery on equipment returns and is the source of information on product field reliability.

    Doug Schmitt Dell

    Doug Schmitt serves as VP of Dells Global Field Delivery organization with interna-tional responsibility for glo-

    bal break/fix field engineers, same day service delivery, spare parts depots, parts planning, service logistics, repair, reverse logistics and

    Dells global command centers. In addition to Dougs role as VP Global Field Delivery he has responsibility for Americas Support Services. Previously, Doug held executive and senior management positions in service and finance at Dell, Inc.

    Doug came to Dell in 1997 from Sequent Computer Systems where he held vari-ous senior level finance positions. Before Sequent, Doug worked in the banking sector.

    Tony Sciarrotta Philips Consumer Electronics

    Tony is Senior Manager of Asset Recovery at Philips Consumer Electronics North America. In this position, Tony leads

    returns reduction and entitlement initiatives for mainstream consumer electronics, and is also currently concerned with further driving the implementation of electronic registration for Philips products at leading retailers. Working with Philips Sales, Service, Marketing, and the Philips Business Excellence Group, Tony is helping drive several teams to improve the consumer experience and subsequently reduce the high rates of products returned with no defect found.

    Susan Wackerman Hewlett-Packard Company

    Susan Wackerman is cur-rently a Sr. Operations Manager in the Americas

    Supply Chain for HPs Imaging and Printing Group. In her position, Susan is responsi-ble for the Recycling Operations for HP Americas and the Returns Operations / Remarketing for HP Americas Imaging and Printing Group. This includes supply chain de-velopment, reverse logistics, disposition and processing, refurbishment, resale, channel management. For Recycling Operations her product responsibilities cover all HP product categories including inkjet and laser print-ing, digital imaging, supplies, scanners, shared printing, PCs, notebooks, desktops, servers.

    Complete biographies of Advisory Board Members are available from the RLA site at: www.ReverseLogisticsAssociation.org/

    company_advisory.php

    A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

    Board of Advisors

    Jack Allen - Scientific Atlanta, uma empresa de sistemas, Cisco

    Jack Allen atualmente atua como Diretor de Processos Globais de Abastecimento

    da Cadeia da Sci