PowerPoint Presentation

Getting Started

Eduardo Taka TakaTraining

Why Use Yammer?

Technology is evolving

Communication is the same

In order from left to right:

Pigeon Carrier

Morse Code receiver

Telephone

Fax machine

Pager

AOL mail icon

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Line chart showing

Social > Email

SOCIAL NETWORKING

EMAIL

# users

2009

Sources: Comscore, Forrester Research

Line chart showing

Social > Email

time

Time spent online

PORTALS

SOCIAL NETWORKING

2011

The Communications Technology Revolution

Fueled by mobile technology, more people are now using social networking websites than email or web portals.

time

800 million Facebook users with over 100 billion connections

300 million Twitter users with 1 billion tweets every 4 days

488 million mobile devices v 417 million PCs shipped in 2011

Were in the midst of the biggest communication revolution of our time.

Almost 1B users in Facebook, 1B tweets every 4 days

For the first time ever, Social Networking is now more widely used than email or portals.

Social Networking bigger than email and portals

Fueled by mobile

Its here in the enterprise.

1 users, 1billion users, more workforce, ipad sales> pc

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Some more stats:

LinkedIn: 131M members, 2+ billion searches per year (comScore)

According to Forrester, 41% of workforce is mobile

According to Forrester, 60M tablets and 175M smartphones expected in the workplace

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Sound familiar?

Who can help me with this project?

What are common objections from prospects?

Does anyone have experience with.

Whos going to the conference?

Im new to the company. Where can I find?

Where can I find the latest travel policy information?

Anyone know a good tax lawyer?

Whats our protocol for engaging with

The competitions up to this. What do we do?

Whos handling this account?

Thats Where Yammer fits in!

Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate.

Yammer makes work:

Real-time

Social

Mobile

Collaborative

Contextual

Facilitator Notes: Yammer is bringing aspects of other social networks to one platform. Yammer is integrating with different systems that you already work with and we will continue to work Yammer into different aspects of our business.

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Yammer Helps You to

Ask questions and find answers faster

Save time by sharing great projects and preventing duplicate work

Meet colleagues with similar interests and relevant expertise

Share news and announcements with the people who need to know

Discuss major decisions and prepare for change

Gather opinions and ideas from across the company

Coordinate work for projects and teams

Gain visibility and insight on whats happening, and where

Introduce new hires and get them up to speed quickly

Discover valuable information that can help you get more done

Stay connected on-the-go with Yammer mobile apps

Facilitator Notes: Yammer is bringing aspects of other social networks to one platform. Yammer is integrating with different systems that you already work with and we will continue to work Yammer into different aspects of our business.

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Set-Up Your Yammer Account

Log-in to Yammer

Go to www.Yammer.com to log-in

Select Sign-in

Type your work email, and your Yammer password

Select Forgot Password and Yammer will email you your password

Select Sign-in

Complete Your Profile

Share your background and expertise

YAMMER TIP:

Avoid acronyms or jargon, so everyone can understand and search successfully.

Select Edit Account

Add your Job Title, Department and Location. Include your Expertise.

Facilitator Notes: Your profile is really important! Your picture will help others put a name with a face. Sometimes you already have met a person online before you actually met them in real life.

A few tips for updating your profile use your Linked In Expertise and copy and paste it into your Yammer Profile. If you dont have your LinkedIn Profile up to date, take some time after class to get it up to date!

You can also add your Twitter Handle, Linked in Profile, Facebook page, Blog or any other of your websites to your profile. Be sure to add contact information and short bio.

ASK: Why are profiles important for our organization? How would you complete your profile to benefit your organization?

Its important for you to build a COMPLETE profile. Be found when others need help, provide your expertise.

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Complete Your Profile

Let others know who you are and what you can do not just what your title says you can do

Download a Contact Card with your colleagues information

The About You section is your Biography, and lets people know more about who you are and what you do

Add your contact information so your colleagues know how to reach you

Facilitator Notes: Your profile is really important! Your picture will help others put a name with a face. Sometimes you already have met a person online before you actually met them in real life.

A few tips for updating your profile use your Linked In Expertise and copy and paste it into your Yammer Profile. If you dont have your LinkedIn Profile up to date, take some time after class to get it up to date!

You can also add your Twitter Handle, Linked in Profile, Facebook page, Blog or any other of your websites to your profile. Be sure to add contact information and short bio.

ASK: Why are profiles important for our organization? How would you complete your profile to benefit your organization?

Its important for you to build a COMPLETE profile. Be found when others need help, provide your expertise.

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Set Notifications

Decide when and about what Yammer will notify you via email

Select Notifications to view and to update your settings. Dont forget to select Save.

Select Edit Account

Set Notifications

Receive a Yammer Daily or Weekly Digest

Un-Check email Notifications that you do not want to receive

Set Notifications

Select the Group Notifications that you want to receive in real-time via email

Understand My Feed

My Feed lets you connect with the most relevant content in your network

Top Conversations surfaces the most relevant content to you based on your activity

Select the Gear and Yammer will remember your feed viewing preference

Following shows you only conversations involving People, Groups and Topics that you follow

My Feed makes it easier to find important company conversations, activity and resources. My Feed is tailored so you can discover and connect with the most relevant people, content, and conversations.

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Search for Content Before you Post

Type in a search term to see what has already been shared

View different types of search results on each Tab

Use Advanced Search to search within a Group or date range

Join [COMPANYNAME] Groups

Groups can be focused around a topic, project, department or team.

Most Popular MembersGroup 1#Group 2#Group 3#Most Active MembersGroup 1#Group 2#Group 3#

Public

Private

Closed for sensitive conversations

Must receive invitation or accepted upon request

Listed or unlisted

Anyone can join and participate

Information posted to your My Feed

Membership may be restricted

EVENTS

FINANCE

PROJECT

EXECUTIVE

MARKETING

VOLUNTEERING

PROJECT

DIRECTORS

CARPOOL

COMPANY GROUP

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Join Groups

Groups let you collaborate & coordinate

If you search and dont find a Group, click Create New Group to make one!

Search for Groups that you want to +Join

Select Groups to view Suggested Groups, My Groups or All Groups tabs and join groups

Share upcoming team goals

Connect staff with other teams

Manage projects

Follow People

Follow key people in your organization to receive relevant information

COLLEAGUES

Share project status

Collaborate on latest version of files

Share and discuss links

MANAGER

SENIOR LEADERSHIP

Communicate global strategy

Gather feedback about policies

Recognize performers

YAMMER TIP:

Follow anyone in your company to learn what they do.

ASK: Who uses Twitter? Facebook? LinkedIn?

Facilitator Notes: Similar to those networks, your feeds are populated with the connections you have made with people in your network and the areas of interests that you decided are worth finding out more about. Your feed is personal to you based on who and what you consider important and relevant.

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Follow People

The conversations in which they participate will appear in your My Feed

Select People to see everyone in your network or People you are following

Select to +Follow

Install Mobile & Desktop Apps

Access Yammer at your desk or on the go!

BLACKBERRY

ANDROID

IPAD

DESKTOP

IPHONE

YAMMER TIP:

Share pictures from your phone using the Yammer app

WINDOWS PHONE

10 Yammer Features You Should Use

1 Start Conversations

Use @mentioning and + Add people to notify to loop-in the right people

Start a Conversation

@mention others an FYI or include in the conversation

+Add people to notify to notify specific people about a conversation or to ask for their input

Facilitator Notes:

Draw your colleagues to the conversation. Post directed responses.

Know someone who can add insight to a thread? Start by typing the @ symbol and their name. Pick from the autospell list, then select reply. Theyll receive a notification.

Note: If someone mentions you in a thread, it will show up on your feed, even if you are not following anyone in the thread. This is important if you need to bring in someone outside of the thread into the conversation.

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2 And Join Conversations

Like, Reply, Share conversations to join in

YAMMER TIP:

Shy in getting started?

Observe and Like first

Like if you like it, to acknowledge it, or to say thank you

Reply to a specific person within a Conversation thread

Share a Conversation with another group or in a Private Message

Facilitator Notes:

Want to participate in an existing conversation? You can reply directly to the start of the thread, or to a specific message within it for more enriched discussion.

Note: You can also reply directly to a message within the thread OR to the first message (thread starter).

This Reply feature can be helpful when threads are long (and can get off topic) to keep the conversation on topic. By hovering over the in reply to you can view the message to which someone is replying.

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3 Post Different Kinds of Messages

Post a Poll, give Praise, promote Events

Post a Poll

Create a quick Poll and ask colleagues to vote on the best option.

Praise Someone

Recognize your colleagues for jobs well done by issuing Praise.

Post an Event

Create events, invite colleagues, collect RSVPs. Add events to calendars.

Use a Yammer App to enrich your post

Announcements are for Admins

4 Send a Private Message

Communicate privately with one or a few colleagues using Private Messages via your Inbox

Manage Unread Conversations and reply to Private Message through your Inbox

5 Add and Follow Topics

Search and follow Topics that are important or of interest to you

YAMMER TIPS:

Add Topics by typing a hashtag (#), or later by selecting More > Add Topic

Hover over a Topic to Edit.

Then Follow or Share it

Search for a Topic

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6 Add Files and Notes

Add Files and Notes to New Conversations and to Replies

Use the Paperclip to attach a File or Note to your post

Hover over a File or Note to +Preview it, +Follow it, Share it, or Go to it

Create a Note and Link to a Person, Web Address, another File or Note

7 Collaborate with Files and Notes

Add Related Content and in-line Comments

Download the document, Email it, Upload a New Version, Delete or View Fullscreen

Add and Reply to in-line comments, Draw, Highlight

Add Related Files and Notes from other Groups

Select the icon to add others to the Online Now conversation

8 Start Conversations with Online Now

Online Now works with Private Messages to let you quickly start private discussions with other employees

Search for colleagues to see if they are Online Now

Select the icon to minimize all chat windows; sends messages to Inbox

Green tells you which of your colleagues is Online Now

9 Discover with the Activity Ticker

Discover relevant content across the company as it is happening, including Note editing, File uploading, and activity from third-party business applications.

Hover over any activity story to learn more and get involved

Manage activity from other business applications, including SharePoint, and Salesforce

10 Pin Content to Network & Groups

Group Admins can pin Files and Notes to the Quick Access area within a Group.

Company Resources displays Files and Notes that an Admin has added.

Network Admins can pin Files or Notes to Company Resources.

What to Share on Yammer

Sharing may be caring, but beware of the overshare!

Consider What to Share

Start conversations by sharing what youre working on

Questions and requests for help

Replies offering assistance

Great ideas and constructive suggestions

Updates on teamwork and projects

Interesting articles about trends or factors affecting the business

Useful information thats relevant

Inappropriate jokes or derogatory criticisms

Anything that violates your companys Usage Policy

Anything you would not feel comfortable sharing with your manager

Anything you would not feel comfortable sharing with your mother

Facilitator Notes: There are a few things to keep in mind when you are posting and what you should not be posting.

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What About Non Work-Related Conversations?

Create a Group where non-work related conversations can take place

Great for water cooler conversations

Keeps non-work related discussions where they need to be

Users can choose whether or not to follow this Groups activity

Facilitator Notes: You can create a water cooler, living room, break room for non-work related content to keep it out of the main feed. For example, you could create a LOCATION group, such as San Francisco and ask the question, Who knows of a good dentist in the area I could use? These conversations are still valid and important, but can be in these types of groups to help keep the main feed focused on business related content.

ASK: What other types of conversations could you see going into these types of groups?

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Whats next? Start your Yammer experience!

Create a Yammer 101 Group on your network.

Join the YCN

https://www.yammer.com/yammerycn

View, download and share content from the YCN to your Yammer 101 Group

Review and use resources

New User Checklist

Building your My Feed

Lead a Yammer Event

Post, share and collaborate on the YCN

Get Yammer Certified

https://about.yammer.com/certifications/

Facilitator Notes: Yammer is bringing aspects of other social networks to one platform. Yammer is integrating with different systems that you already work with and we will continue to work Yammer into different aspects of our business.

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Questions?

AppendixDo Even More with Yammer

Use Keyboard Shortcuts

Use these shortcuts to use Yammer even faster!

YAMMER TIP:

Create a Note and share on your network for reference

Type question mark (?) [Shift] + [/] to show these shortcuts.

Bookmark Important Conversations

Save conversations for quick reference later

To add a Bookmark, select More > Bookmark

View your Bookmarks from your Profile

Hide Conversations

Keep your My Feed free of irrelevant conversations

Hover over the thread starter to see the X, and select it to hide conversation

NOTE:

If you are later @mentioned in the thread, the conversation will appear in your Inbox again

Also if you posted a comment and someone likes that comment the thread will reappear in the My Feed.

If there is something else that we can promote?

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